User manual

Troubleshooting

Symptom Possible Causes and remedies

EP1 terminal does not turn on:

• Adjust the contrast control.

• Make sure the battery is fully charged & installed properly.

• Replace the battery. If your EP1 unit still does not turn on

try a soft reset (refer to your SPT 1700 Series Manual)

Low battery warning after

Replacing the battery:

• The battery warning message may appear immediately

after replacing the battery. In addition, if you check the

battery gauge in the Applications Launcher immediately

after replacing the battery, the gauge may start at “ empty”

and slowly rise to “ full.” This is normal. It takes a minute

for the battery gauge to accurately show the condition of

the battery.

No sound:

• Check the sound options in the General Preferences screen.

If the option is set to off, there will be no sound. See the

SPT 1700 Series Manual for more information.

EP1 terminal shuts itself off:

• Your EP1 terminal is designed to turn itself off after a

period of inactivity. This period can be set at one minute,

two minutes, or three minutes. Check the “ Auto-off after”

setting in the General Preferences screen, and change the

setting if you need a longer delay before the automatic

shutoff feature activates. See the SPT 1700 Series Manual

for more information. The terminal also turns itself off

when the battery power is extremely low.

EP1 terminal doesn’t recognize

My handwriting:

• For your EP1 to recognize handwriting input with the

stylus, you need to use the Graffiti character strokes. See

the SPT 1700 Series Manual for more information on how

to write Graffiti character strokes.

• Make the Graffiti character strokes in the Graffiti writing

area, not on the display part of the screen.