User's Manual

If You Need a Service Call
If the opener needs service, call the dealer who installed
the garage door operator (for product assistance contact
.........).
BEFORE CALLING you should have the following
information to assist in providing the appropriate service:
Has anything happened since the operator last 1.
operated OK, e.g. a storm, a jolt to the door etc.?
How easy is it to manually open and close the door?2.
What model is the operator?3.
Who installed the operator?4.
When was it installed? 5.
Fault Indicator
When a fault is detected the SERVICE LED will start to ash
and a number of beeps will sound to indicate that there is a
fault. The fault will be active each time an attempt is made
to operate the door.
Pressing the SET button will reset the opener. If the fault
continues to be tripped contact a garage door professional
for assistance.
Troubleshooting Guide
Symptom Possible cause Remedy
The opener does not work from the
transmitter
Garage door in poor condition e.g.
springs may be broken
The opener does not have power
The battery in the transmitter is at
The opener has been put into
“Vacation Mode”
The transmitter code has not been
set properly
Check the door’s operation - see
monthly maintenance (Page 25)
Plug a device e.g. a lamp, into the
power point and check that it is OK
Replace the battery (Page 23)
Turn off “Vacation Mode” (Page 19)
See transmitter & code setting
procedure (Page 18)
The motor runs but the door does
not move
The opener is disengaged Re-engage the opener (Page 23)
The transmitter range varies or is
restricted
Variations are normal depending
on conditions e.g. temperature or
external interference
The battery is at or faulty
Position of the transmitter in the
motor vehicle
Position of the aerial will not pick up
the radio signal
See instructions for correct use of
transmitter (Page 22)
Replace the battery (Page 23)
Change the position (Page 22)
Install an external aerial kit – see
Accessories (Page 21)
The light does not work Light module is not inserted/
connected properly
Check for correct connection
otherwise contact a garage door
professional for support
The door reverses for no apparent
reason
This may occur occasionally from
weather changes
The opener automatically adjusts to
compensate for changes, to adjust
the force see (Pages 16, 17)
PA800V1 Instruction Manual (Instructions d’installation)26