Instruction Manual

Diamond PD Power Drive : Instruction Manual
Dominator Tempo & Syncro Instruction Manual ATS-3AM & ATS-2AM
27
© Copyright 2019
7.3. Troubleshooting
Symptom Possible cause Remedy
The opener does not work
from the Premium Remote
Control
Garage door in poor condition e.g. springs may
be broken
The opener does not have power
The battery in the Premium Remote Control is flat
The opener has turned on “Vacation Mode”
The Premium Remote Control button is not
programmed to operate the door.
Check the door’s operation
Plug a device of similar voltage (e.g. a hairdryer) into the power
point and check that it is OK
Replace the battery
Turn off “Vacation Mode”
(Section 6.6.4)
Code in the Premium Remote Control
One Premium Remote Control
works but the other/s do not
Faulty Premium Remote Control
Flat battery
Replace Premium Remote Control
Replace battery
The chain / belt moves but
the door remains stationary
The opener is disengaged Re-engage the opener
Motor is running but chain /
belt is not moving
Damage motor assembly Contact your dealer for support.
The Premium Remote Control
range varies or is restricted
Variations are normal depending on conditions
e.g. temperature or external interference
The battery life is exhausted
Position of the Premium Remote Control in the
motor vehicle
Make sure you can see the door when you use the Premium
Remote Control.
Check the battery status by pressing a button (flashing or no
light, battery need changing)
Aim the Premium Remote Control through the windscreen.
The Courtesy light does not
work
LED has failed Change LED.
The door reverses for no
apparent reason
This may occur occasionally from environmental
conditions such as areas that are windy, dusty or
have extreme temperature changes.
If Safety beams are installed they may be partially
obstructed.
Ensure the door runs smoothly before increasing the force
pressure.
Ensure the beam path is not obstructed. Check the Alignment.
Door will not close Safety Beam not working
Safety Beam battery flat
To access safety close mode, hold the Premium Remote
Control button to close for 6 seconds and continue to hold
while the door closes.
Check Safety Beam
Auto Close not working Safety Beam or wiring faulty Repair Safety Beam or replace wiring.
Re-align optics. See Safety Beam instructions.
The door stops or moves very
slowly under battery
(Optional Battery Back Up
Accessory)
The batteries may have little or no charge Connect mains power and leave the batteries to charge. The
batteries may take 24 hours to reach their maximum charge
capacity.
The CLOSE (Blue) LED is
flashing
Limits are not set Set Up Limits (Section 6.4).