Instruction manual
 Owner Installation Instructions GDO-6v3 EasyRoller
®
31
Symptom Possible cause Remedy
Door will not operate Mains power not switched on.
Door is obstructed.
Door is locked or motor jammed.
Door tracks/hardware damaged.
The opener is in “vacation mode”.
Switch on mains power.
Remove obstruction.
Unlock door or remove jam.
Door requires service/repair by 
qualifi ed technician.
Turn off “vacation mode”.
Door starts to close but 
automatically reverses to open 
position
Adverse weather conditions (wind 
or cold) causing door to stiffen and 
become tight in the tracks.
Possible obstruction in the 
doorway.
Increase force margin setting. 
See page 18 to re-calculate force 
margin.
Remove obstruction.
Door operates from drive unit 
(OPERATE) button but not from 
transmitter*
See note
Transmitter code not stored in 
memory.
Flat battery.
Broken battery lead inside 
transmitter.
Code transmitter in to openers 
memory. Refer step 10.1 on page 
19
Replace battery
Send transmitter to installer or 
Automatic Technology for repair.
Door will not close fully. Door limits positions need to be 
reset.
Reset limits positions. Step 7.3, 
page 16.
Door will not open fully. Door limits positions need to be 
reset.
Reset limits positions. Step 7.3, 
page 16.
Courtesy light not working Globe blown Replace globe.
Globe keeps blowing Incorrect globe type - must be 
festoon Type - 15W 24VD.C. 
globe.
Replace globe.
Auto-Close not working PE Beam or wiring faulty.
PE Beam not aligned correctly.
PE Beam is obstructed.
Door obstructed when closing.
Auto-Close time not set.
Auto-Close mode not set
Repair PE Beam or replace wiring.
Re-align optics. 
Remove obstruction from path of 
PE.
Remove obstruction.
See Step 15 on page 23.
See Step 15 on page 23.
PLEASE NOTE:
*Some areas may be prone to excessive radio interference brought on by devices such as cordless telephones, 
wireless stereo headphones and baby monitors. It is possible that these devices could cause a degree of 
interference such as to greatly reduce the range of the transmitter. In such an instance, please contact your 
Automatic Technology dealer for an alternative frequency replacement kit. As this is not a warrantable situation 
but an environmental issue, charges may apply for the change over.
Troubleshooting










