Use and Care Manual

7
Toyota, Vauxhall, Volvo, Volkswagen, Renault, Peugeot, Lancia, Fiat,
Dacia, Citroen, Alfa, Abarth.
More vehicle supports will come out with new updates released.
Product Troubleshooting
This part describes problems that you may encounter while using the scan
tool.
Vehicle Linking Error
A communication error occurs if the scan tool fails to communicate with the
vehicle’s ECU (Engine Control Unit). You need to do the following to check
up:
 Verify that the ignition is ON.
 Check if the scan tool’s OBD II connector is securely
connected to the vehicle’s DLC.
 Verify that the vehicle is OBDII compliant.
 Turn the ignition off and wait for about 10 seconds. Turn the ignition
back to on and continue the testing.
 Verify the control module is not defective.
Operating Error
If the scan tool freezes, then an exception occurs or the vehicle’s ECU
(Engine Control Unit) is too slow to respond to requests. You need to do the
following to reset the tool:
 Reset the scan tool.
 Turn the ignition off and wait for about 10 seconds. Turn the ignition
back to on and continue the testing.
Scan tool doesn’t power up
If the scan tool won’t power up or operates incorrectly in any other way, you
need to do the following to check up:
 Check if the scan tool’s OBD II connector is securely connected to the
vehicle’s DLC;
 Check if the DLC pins are bent or broken. Clean the DLC pins if