2011

Troubleshoot
Learn how to use the Autodesk
®
Server Diagnostics Tool or the Autodesk
online Knowledge Base to solve problems that might occur when installing
or using Autodesk
®
data management server.
Key Terms
DefinitionKey Terms
A program that can perform a series of
checks to identify possible Autodesk Vault
Autodesk Server Diagnostics Tool
server problems and gather system inform-
ation to help diagnose the problem.
An online support for all Autodesk
products.
Autodesk Knowledge Base
The server used in conjunction with
Autodesk Vault, Autodesk
®
Product-
Autodesk Vault server
stream
®
, and Content Center for storing
files and version data.
A text file generated by the Autodesk
Server Diagnostics Tool containing import-
ant system configuration information.
Log file
Server Diagnostics Tool
The Autodesk Server Diagnostics Tool is a collection of tests that can help
determine why a vault installation is not working properly. Changes to the
server machine configuration over time can interfere with the Autodesk Vault
server. The Autodesk Server Diagnostics Tool performs a series of tests to
identify possible Autodesk Vault server problems and compiles system
information to help diagnose the problem.
Run the diagnostics tool
1 On the Windows
®
Start menu, select Programs ➤ Autodesk ➤ Autodesk
Data Management ➤ Tools ➤ Autodesk Server Diagnostics Tool.
2 In the Diagnostics Tool Setup dialog box, click Run checks.
126 | Appendix A Performance Enhancements