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Networking Issues
This section outlines common issues and their solutions with regards to performing a network installation
or configuring your network license servers.
Where do I find my server name?
When installing a network licensed product, you must specify the name of the server that will run the
Network License Manager. If you don’t know the server name, you can quickly find it by opening a
Windows command prompt on the system that will be the Network License Manager. At the prompt, enter
ipconfig /all and note the Host Name entry.
If I choose to create a log file, what kind of information does the
log file contain?
There are two types of log files that can be generated that monitor information about deployments and
installations.
The Network log file keeps a record of all workstations that run the deployment. The log lists the user
name, workstation name, and the status of the installation. Refer to this file for status information and
details about problems that users may have encountered during installation.
The Client log file contains detailed installation information for each workstation. This information may be
useful in diagnosing installation problems. The client log is located in the \Temp directory of each client
workstation.
Maintenance Issues
This section outlines common issues and their solutions with regards to adding and removing features,
reinstalling or repairing your installation, and uninstalling products.
Is it possible to change the installation folder when adding or
removing features?
Once your product is installed, you cannot change the installation path from the Add/Remove Features
page. Changing the path while adding features results in program corruption, so it is not an option.
When should I reinstall the product instead of a repair?
You should reinstall your product if you accidentally delete or alter files that are required by the program.
Missing or altered files adversely affect the performance of your product and cause error messages when
you try to execute a command or find a file.
If an attempt to repair an installation fails, reinstalling is the next best option.
Do I need my original disk to reinstall my software?
When performing a reinstall of the product, you do not need to have the original DVD on hand. Installation
data is cached locally on your drive and that data is reused when reinstalling.
When I uninstall my software, what files are left on my system?
If you uninstall the product, some files remain on your system such as files you created or edited.
Installation Troubleshooting
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