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are and should remain checked.
If there is no Ethernet card inside your PC (or you use multiple cards), you cannot use Ethernet ID locking
and should instead use only Crypkey ID locking. This will mean, though, that you will not be able to use
the Recover license functionality if you were to lose your license later.
Sometimes the CrypKey service can be problematic to run on PCs of certain configurations, particularly
when a RAID disk subsystem is in use. Un-checking this option and relying instead only on Ethernet ID
locking can make it easier to install licenses in these circumstances. However, this will mean that you will
not be able to Return licenses for transferring to another PC.
These options matter if your machine changes configuration for whatever reason between first installing
your licenses and accessing them. Two specific situations are:
1. If you have to recover a license when, for example, a machine crashes, make sure that you have the
same combination of Crypkey/Ethernet ID locking options checked as when you first licensed the
machine.
2. If your laptop PC uses a docking station in the office that contains the Ethernet card and it cannot
access the Ethernet card when undocked, then you should not check the Ethernet ID locking option when
requesting your license, if you want to access the licenses when undocked.
4.4. Situations when Recovering and Returning
Licenses Fails
As explained in the License Manager Options, it is important to use the same combination of Crypkey ID
locking and Ethernet ID locking when first licensing your machine as when recovering or returning
licenses. In addition, the following conditions should be understood:
• If you only use Crypkey ID locking, then you cannot recover a license. Contact
<[e-mail]> if you need to recover a license that is locked using only Crypkey ID
locking.
• If you only use Ethernet ID locking, then you cannot return a license. Contact
<[e-mail]> if you need to return a license that is locked using only Ethernet ID
locking.
4.5. Emergency Licensing
In certain situations it may not be possible to license your JetStream product by any of the standard
methods. There is therefore, an emergency licensing procedure that can be performed by NavisWorks
Ltd. This method will only be used as a last resort.
Using the CrypKey Site Code from the Advanced tab on your PC, NavisWorks Ltd. will generate and
return a CrypKey Site Key. Enter this into the Emergency licensing box and then click the License
button. This will unlock the licenses on your PC.
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