2013

Frequently Asked Questions
For advice and assistance with topics not covered here, go to Autodesk Support,
click your product name, and search in the Knowledgebase for your product.
What if I have lost my serial number or product
key?
Check your product packaging or purchase records, if available, or contact
Autodesk Customer Service for assistance.
Why do I need to activate a product after install-
ation?
Activation verifies for Autodesk and for you as a license holder that your
Autodesk product is installed on an eligible computer. The activation process
improves license security and management. For example, it ensures that a
multi-seat license is not in use by more than the authorized number of users.
Can I install Autodesk products from a website?
Several Autodesk websites are being set up to support product downloads,
including Subscription, Education, eStore, My Account, and the Trial site. On
each site where downloads have been implemented, you have a choice of
several download methods to suit different requirements. If you want to install
products directly on your computer, you can use a Web Installer. If you want
to download the files to install products later, or to create a deployment, you
can use Download Manager, or Browser Download. More details are provided
on the download websites.
Frequently Asked Questions | 7