Installation and Licensing Guide
Copyright Notice Autodesk® Maya® 2011 Software © 2010 Autodesk, Inc. All rights reserved. Except as otherwise permitted by Autodesk, Inc., this publication, or parts thereof, may not be reproduced in any form, by any method, for any purpose. Certain materials included in this publication are reprinted with the permission of the copyright holder. The following are registered trademarks or trademarks of Autodesk, Inc.
Contents Maya Installation Guide . . . . . . . . . . . . . . . . . . . 1 Chapter 1 Quick Start to Maya Installation . . . . . . . . . . . . . . . . . . 3 Introduction . . . . . . . . . . . . . . . Prepare to Install Maya . . . . . . . . . . Quick Start: Install Maya on Windows . . Quick Start: Install Maya on Mac OS X . Quick Start: Install Maya on Linux . . . . Chapter 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Slave machine additional setup . . . Slave machine port setup . . . . . . Licensing of satellite rendering . . . Installation Troubleshooting . . . . . . . General Installation Issues . . . . . Deployment Issues . . . . . . . . . Networking Issues . . . . . . . . . . Uninstall and Maintenance Issues . Chapter 3 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Network License Manager . . . . . . . . . . . . . . . . . . . . . . . . . 98 Install the Network License Manager . . . . . . . . . . . . . . . . 98 Obtain a License Through autodesk.com . . . . . . . . . . . . . 100 Obtain the Server Host Name and Host ID Manually . . . . . . . 100 Configure a License Server . . . . . . . . . . . . . . . . . . . . . 102 Install SAMreport-Lite (Optional) . . . . . . . . . . . . . . . . . 106 Uninstall the Network License Manager . . . . . . . . . . . . .
vi
Maya Installation Guide 1
2
Quick Start to Maya Installation 1 Welcome to Autodesk® Maya® 2011. This chapter gives a brief overview of installing Maya on all supported platforms. Use this Quick Start guide if you are already familiar with installing Maya. If you need more detailed information on installing Maya, refer to the Maya Installation on page 9. The Maya installer gives you the option of installing Maya® Composite, Autodesk® MatchMover™ camera tracker, and Autodesk® Backburner™ network render queue manager.
NOTE If you will use a network license to run Maya, contact your network administrator to find your license server name before you start the installation. You can enter your license server name in the installer to configure your network license. 3 If you will use a stand-alone license to run Maya, see Register and Activate Maya on page 27 for information on obtaining your license. Prepare to Install Maya Before you install Maya, ensure that you have done the following: ■ See www.autodesk.
3 In the Select the Products to Install window, select the components you want to install. This window lets you choose whether to install the Maya 2011 documentation, Autodesk MatchMover, Composite, and Autodesk Backburner. 4 In the User and Product Information window, enter your name, Organization, Serial Number and Product Key, then click Next. 5 In the Begin Installation window, do one of the following: ■ To install Maya with a stand-alone license and default installation options, click Install.
A series of images displays as Maya installs. 6 In the Installation Complete window, click Finish. By default, Maya is installed in the following directory: C:\Program Files\Autodesk\Maya2011. Quick Start: Install Maya on Mac OS X To install Maya, you can simply follow the instructions in the Autodesk Product Configuration wizard. This section provides a brief overview of the install steps. If you require more detailed information on each window of the installer, see Install Maya on Mac OS X on page 16.
If you select the Standalone license type, obtain your stand-alone license later by following the steps in Register and Activate Maya on page 27. If you select the Network license type, enter your license server name in the Server name field that appears. Contact your network administrator to find the name of your license server. 6 Click Done in the final window. By default, Maya is installed in the following directory: /Applications/Autodesk/maya2011.
This window lets you choose whether to install the Maya 2011 documentation, MatchMover, Composite, and Autodesk Backburner. 7 In the Maya 2011 License Configuration window, do the following: ■ Enter your 11-digit serial number. ■ Enter your Product key. ■ Select your License type: Standalone or Network. If you select the Standalone license type, you can obtain your stand-alone license later by following the steps in Register and Activate Maya on page 27.
Maya Installation 2 Stand-Alone Installation The Maya Installation and Licensing guide provides instructions on how to prepare, and then install Autodesk Maya. If you have never installed the product before, you should familiarize yourself with the entire installation process and options before beginning. For information about network-licensed versions of the program, see Choose an installation type on page 31.
Administrative Permission Requirements To install Maya, you must have administrator permissions. You do not need to have domain administrative permissions. See your system administrator for information about administrative permissions. You do not need administrator permissions to run Maya. You can run the program as a limited user.
NOTE If you have lost your serial number or product key, contact the Autodesk Business Center (ABC) at 800-538-6401 for assistance. Minimize the Chances of Installation Failure ® The Maya installation process may stop if some applications such as Microsoft ® Outlook or virus-checking programs are running. Close all running applications to avoid possible installation problems and data loss.
■ If a language is not supported, a default language is used. Installing and Running the Product To use the product, you must install the product, register and activate it, and then launch it. You must have administrative permissions to install Maya. This section provides instructions for installing and activating Maya for an individual user on a stand-alone computer.
■ Install Maya on Mac OS X on page 16 ■ Install Maya on Linux on page 17 Install Maya on Windows Install Maya Using Default Settings on a Stand-Alone Computer To install Maya using default values on a stand-alone computer This installs Maya to the default install path of C:\Program Files\Autodesk\. 1 Do one of the following to start the Maya Installation wizard: ■ If you are installing from a DVD, insert the DVD into your drive.
WARNING After you click Next, you cannot change the information entered on this page unless you uninstall the product. 6 On the Begin Installation page, click Install. 7 On the Installation Complete page, note the directory path where you can find and read the installation log. 8 Click Finish. You have successfully installed Maya. You are now ready to register your product and start using the program. To register the product, start Maya and follow the on-screen instructions.
2 On the initial page, select a language for the installation instructions. Click Install Products. 3 On the Select the Products to Install page, select your product(s) and the product language. Click Next. 4 Review the Autodesk software license agreement. Click I Accept, and then click Next. 5 On the User and Product Information page, enter your user information, serial number, and product key. Click Next.
9 On the Installation Complete page, note the directory path where you can find and read the installation log. 10 Click Finish. You have successfully installed Maya. You are now ready to register your product and start using the program. To register the product, start Maya and follow the on-screen instructions. See also Register and Activate Maya on page 27. Install Maya on Mac OS X By default, Maya is installed in the following directory: /Applications/Autodesk/maya2011/.
■ Maya 2011 Documentation ■ Composite ■ Backburner ■ MatchMover 5 In the Maya 2011 License Configuration window, do the following: ■ Enter your 11-digit serial number. ■ Enter your Product key. ■ Select your License type: Standalone or Network. If you select the Standalone license type, obtain your stand-alone license later by following the steps in Register and Activate Maya. If you select the Network license type, enter your license server name in the Server name field that appears.
2 Open a shell as a super user and navigate to the directory where you extracted the packages. 3 Type./setup and press Enter. This starts the Autodesk Product Configuration wizard. 4 In the License Agreement window, do the following: ■ Select your Country or Region from the drop-down list. ■ Select I ACCEPT to accept the terms and conditions. ■ Click Next. If you do not accept the terms and want to stop the installation, select I REJECT and click Close.
7 In the Installing Maya 2011 window, verify that the components you want have finished installing, then click Done. Install Maya on Linux using the rpm utility With the rpm command line utility, you can use either the -i flag or the -ivh flag to install the programs. The -ivh flag provides you with more information during the installation. To install Maya on Linux using the rpm utility 1 Open a shell as a super user.
Package name Description Required AutodeskToxik2011-2011.0#.x86_64.rpm Composite No backburner.sw.base-2011#.i386.rpm Autodesk Backburner No backburner_webmonitor.sw.base-2011-#.i386.rpm Autodesk Backburner web monitor No autodesk.backburner.monitor2011-#.i386.rpm Autodesk Backburner monitor No MatchMover2011_0_642011.0-#.x86_64.rpm MatchMover No 4 To install the required software, enter the following command: rpm -ivh Maya2011_0_64-2011.0-#.x86_64.rpm adlmapps1.3.#.x86_64.
/usr/autodesk/maya2011-x64/bin/licensechooser /usr/autodesk/maya2011-x64/ unlimited where you specify standalone or network for . This updates the license.env file (used by the Autodesk licensing software) with your license type information. 8 Add /opt/Autodesk/Adlm/R1/lib64/to LD_LIBRARY_PATH to set your shared libraries for this session.
Additional Linux Notes This section provides information for configuring Maya to run on Linux, describes differences between Maya for Linux and other versions of Maya, and provides other information specific to using Maya on the Linux operating system. For complete information on limitations and possible workarounds, also refer to the Maya 2011 Release Notes. Compiling plug-ins and standalone programs To compile plug-ins and standalone applications for Maya 2011 on Linux, use the released gcc 4.1.
■ libGLw.so.1 from mesa-libGLw Dependent X Windows libraries ■ libXp.so.6 from package libXp ■ libXmu.so.6 from package libXmu ■ libXpm.so.4 from package libXp ■ libXt.so.6 from package libXt ■ libXi.so.6 from package libXi ■ libXext.so.6 from package libXext ■ libX11.so.6 from package libX11 ■ libXinerama.so.1 from package libinerama ■ libXau.so.6 from package libXau ■ libxcb.so.1 from package libxcb Dependent System libraries ■ libfam.so.0 from package gamin ■ libaudiofile.so.
■ libcrypto.so.6 IMPORTANT Note the following additional information on libssl.so.6 and libcrypto.so.6. libssl.so.6 and libcrypto.so.6 are versions of the OpenSSL library that ships with RHEL 5.1. These are new dependencies for Maya 2011. Many Linux distributions do not include this version of the library, and Maya does not re-distribute this file with its installation package.
(Red Hat Enterprise Linux WS 5.4) yum install httpd php elfutils-libelf.i386 glibc.i686 libstdc++.i386 Fonts Maya also uses some fonts that may not be installed by default. Execute the following to install these fonts: yum install liberation-mono-fonts liberation-fonts-common liberation-sans-fonts liberation-serif-fonts Differences in operation When installed on a Linux system, Maya works in much the same way as when installed on Windows.
Different versions of KDE and Gnome may have different methods of selecting the key bindings. See the KDE and Gnome documentation for instructions if the following steps don’t work for your particular window manager. KDE under Red Hat 1 Open the KDE Control Center. 2 Select Desktop and then select Window Behavior. 3 Do one of the following: ■ (Red Hat Enterprise Linux WS 5.4) Open the Actions tab. ■ (Fedora 11) Open the Window Actions tab. 4 In the following section: ■ (Red Hat Enterprise Linux WS 5.
In the installation wizard, for packages containing multiple products, you can choose which products and languages you want to install. During the install process, you are informed whether a copy of the software is already installed. You are also warned if your system does not meet the minimum system requirements for the product. Each product name is displayed on its own tabbed panel; you can configure them individually.
3 Click Register and Activate (Get an Activation Code). 4 Click Next and follow the on-screen instructions. If you do not have Internet access, or if you want to use another method of registration, you can register and activate Maya in one of the following ways: Email Create an email message with your registration information and send it to Autodesk. Fax or Post/Mail Enter your registration information, and fax or mail the information to Autodesk.
Uninstall Maya on Windows When you uninstall Maya, all components are removed. This means that even if you've previously added or removed components, or if you've reinstalled or repaired Maya, the uninstall removes all Maya installation files from your system. There are two ways to uninstall Maya on Windows. To uninstall Maya using the Uninstall utility 1 From the Start menu, select Programs > Autodesk > Autodesk Maya 2011 > Uninstall Maya. 2 Follow the instructions in the window that appears.
This ensures that product information is properly removed from the ProductInformation.pit file. Uninstall Maya on Linux To uninstall Maya on Linux you can use the rpm utility. To uninstall Maya using rpm 1 Open a shell as a super user. 2 Add /opt/Autodesk/Adlm/R1/lib64/ to LD_LIBRARY_PATH to set your shared libraries for this session.
IMPORTANT While some of the concepts and procedures in the following sections may prove useful as guidelines for network administrators using Mac OS X and Linux, only the Windows version of the Maya installer includes a deployment wizard. Also note that most images and examples in this section are based on AutoCAD.
activation occurs automatically for all workstations based on this deployment, as long as your systems are connected to the Internet. Network License installation With this type of installation, you install the program to workstations with the files and registry entries that allow the program to communicate with the Network License Manager. You also define the configuration of the Network License Manager so that the licenses can be accessed.
In Vista, right-click the Deployments folder and then click Share. In the File Sharing dialog box type in or browse to the name of the group or user you want to share the folder with. Click Add, and then click Share. 6 For each product you plan to install, create a subfolder in the Deployments folder. Name each folder with the pertinent product name.
Deployment Checklist Identify the location, and create a shared folder where deployments will reside for each program you plan to deploy. Close all other programs and disable anti-virus software. Decide which language to use for each of your deployment packages. NOTE Languages can be included only during the creation of the deployment, not during modification. Determine whether your deployment plan involves using imaging software to distribute your program(s) to client workstations.
You must also enter the product serial number and product key in order to run the product. The serial number and product key are located on the outside of the product packaging, or in the Autodesk Upgrade and Licensing Information email. The serial number must contain a three-digit prefix followed by an eight-digit number. The product key consists of five characters.
■ Create client log The client log contains detailed installation information for each workstation. This information may be useful in diagnosing installation problems. The client log is located in the %Temp% directory of each client workstation. What Is Silent Mode? When silent mode is active and a user initiates the deployment, the installation proceeds without any explicit user input. Users cannot change any of your installation settings.
To create a deployment using default settings 1 Start the Maya Installation wizard. 2 On the initial page, select a language for the deployment instructions. Click Create Deployments. 3 On the Begin Deployment page, specify the following: ■ Administrative Image Field. Enter or locate the path to the shared network location where you want to create and store your administrative image. Users install the program from this location.
■ Create a client log file. ■ Run the installation in silent mode to prevent users from changing installation settings. For more information on log files, see Creating Log Files on page 35. For more information on silent mode, see What Is Silent Mode? on page 36. Click Next. 8 On the Create Deployment page, click Create Deployment. Click Yes to continue creating the deployment using the default configuration.
matches the deployment name that you specified in the deployment wizard. Notify users of the location of the administrative image, instruct them to double-click the shortcut, and provide any other necessary instructions. Distributing an Autodesk Program You can choose from several methods of distributing an Autodesk program. Network sharing is the default method. ■ Network Share. Users launch the program with the shortcut icon that you created with the deployment wizard.
In order for Maya to run properly, the following software and prerequisites must be installed and met on the computer where the program is being installed: ■ Microsoft Internet Explorer version 6.0 Service Pack 1 or later (You can download Microsoft Internet Explorer from the Microsoft website by visiting www.microsoft.com) ■ Microsoft Scripting Engine The sample scripts in this section are based on Microsoft Scripting Engine 5.6, which works with both VBScripts and JavaScript.
' Create variables dim shell dim productType dim strADSKFirstName dim strADSKLastName dim strADSKOrganization dim strADSKSNPrefix dim strADSKSNNumber dim strADSKProdKey dim strADSKPath dim strSourcePath ' ' Script initialization Set shell = CreateObject("WScript.
' Source to install from (e.g. D: is assumed to be Install Media) strSourcePath = "D:\" ' ' Destination to install to strADSKPath = Shell.ExpandEnvironmentStrings("%ProgramFiles%") "\Autodesk\" + "AutoCAD LT 2011" strADSKPath = strADSKPath + "\" RunStandaloneInstall() ' End of Script Wscript.quit() function RunStandaloneInstall() dim retString ' + retString = """" & strSourcePath & "\setup.
NOTE You must set the installation switch to INSTALLDIR=. If this is not done, programs that run outside Maya (such as the License Transfer utility) are not installed. Switches in Installation Scripts Switch Description INSTALLDIR= Specifies the location to install the product. ACADSERIALPREFIX= Specifies the numbers that precede the hyphen in the serial number. ACADSERIALNUMBER= Specifies the serial number.
product disc(s) to that directory. You may also want to create directories for service packs, extensions, and your own customization tools. You can use any of the following methods to run an installation script: ■ Run the script manually at each individual workstation. To run the installation, paste the script into the Run dialog box or run it from the Windows command prompt. ■ Send an email with the UNC path to each user who should run the script. To run the script, the user follows your instructions.
■ Prohibits customization of application settings, other than what is set while creating a deployment. There are three main steps to distributing this program through group policies. ■ Create an application distribution share point. The application distribution share point is created using the deployment wizard. See Create a Default Deployment on page 36 or Create a Custom Deployment to create a deployment. ■ Assign the deployment to a computer.
either x86 or x64, depending on the processor type for which you created your deployment. Examples For x86 deployments: \\server123\Deployment\AdminImage\x86\acad For x64 deployments: \\server123\Deployment\AdminImage\x64\acad 6 Select the Windows Installer Packages file called acad--for-GPO.msi. Click Open. If the deployment was called “Maya 2011 32 bit,” then the deployment’s the MSI file would be acad-Maya 2011 32 bit-for-GPO.msi.
8 In the Properties dialog box, Modifications tab, click Add. 9 In the Open dialog box, select the Transform Package file called acad-.mst). Click Open. 10 In the Properties dialog box, Modifications tab, click Add. 11 In the Open dialog box, navigate to \Tools and select the Transform Package file called gpo.mst.
After clicking Open, the Properties dialog should look like the following: 12 Click OK to complete the package.
The group policy object is now assigned to all computers that are members of the organizational unit for which the group policy object has been created. The next time a computer in the organizational unit is restarted, the program will be installed and will be available for all users of the computer. See Verify a Group Policy Deployment on page 49 to confirm that the group policy has been created correctly.
NOTE If you are experiencing licensing instability in a SATA RAID environment, using imaging software to distribute Autodesk products can cause product activation problems, such as “Activation code limit exceeded” when you attempt to activate. Use a Master Image to Distribute Multi-Seat Stand-Alone Products to Multiple Systems You can distribute the product using a master image for a multi-seat stand-alone product.
Restore the Master Image The following procedure assumes that you have saved a copy of each workstation’s AdLM folder (and Product Licenses folder, if present) to either another workstation or a disc before you reformat the workstation. To restore a product using a master image 1 Exit the application. Do not run the application again until after you have completed this procedure.
2 Create a new partition and use the restore disc or product disc to install the operating system. Install mental ray for Maya satellite Overview of mental ray (satellite) mental ray for Maya supports a different form of network rendering: mental ray satellite rendering. The new network rendering capability, based on mental ray satellite technology, allows you to install a version of mental ray (satellite) on any networked computer.
Slave machine installation The special version of mental ray standalone with satellite rendering technology must be installed on all slave machines. The satellite-enabled versions of mental ray for Windows, Mac OS X, and Linux are included with this release of Maya on the Maya DVD.
rpm –ivh mentalraySatellite3.8.1_maya2011-3.8-#.x86_64.rpm NOTE 64-bit Windows releases of mental ray for Maya satellite use the same port and service name as the 32-bit version. You will run into problems if you install both the 32-bit and the 64-bit versions on a 64-bit system. There is only one service entry/xinetd config, so installing a 64-bit package after the 32-bit (or the other way around) leaves only the last installed version working.
If you want to change the port number that mental ray satellite uses to a value other than 7411, you must edit the services file. The port value would be determined by your network administrator (a free TCP/IP port). To change the port number (Windows, Linux) 1 Edit the services file with a text editor. The services file is located at: ■ (Windows XP) C:\Windows\system32\drivers\etc\services ■ (Linux) /etc/services 2 Change the number in the following line (here, 7411) to the desired port number: mi-rays
To change the port number (Mac OS X 10.5, Leopard) 1 Log in as superuser (sudo -s). 2 Open the file /etc/services using your preferred text editor. 3 Edit the line: mi-raysat2011 7411/tcp. 4 Save the file. 5 Open a Terminal window and do the following: sudo /usr/bin/dscl . -change /Services/mi-raysat2011port For example: sudo /usr/bin/dscl .
■ (Offline) If you launch a command line mental ray for Maya render, the computer you launched the command from then becomes the master machine for mental ray for Maya satellite rendering. NOTE If you have launched Maya but have not yet rendered with mental ray for Maya since the start of your interactive session, no mental ray for Maya line item from your networked license is checked out. You may therefore start a command line mental ray for Maya render from another host.
In Vista, click Settings ➤ Control Panel ➤ Personalization ➤ Display Settings. 3 Open the Settings tab and click the Advanced button. 4 Click the Adapter tab to check the adapter type. 5 Click the Properties button and open the Driver tab to check driver version and see if newer drivers are available. TIP Many newer graphic cards offer tabbed pages where you can learn more precise information about your specific graphic card. If specific tab pages are present, refer to them instead of the Adapter tab.
What is the benefit of using a network licensed version of the software? Network licensed products are recommended for large drafting/design facilities, classrooms, and lab environments. The main advantage is that you can install products on more systems than the number of licenses you have purchased (for example, purchasing 25 licenses but installing on 40 workstations). At any one time, products will run on the maximum number of systems for which you have licenses.
Where should deployments be located? Shared folders are required for both network license and multi-seat stand-alone methods of installation. The shared folder (network share) is created before you run the installation wizard and is where product deployments are stored. Shared folders are required for multi-seat stand-alone methods of installation. The shared folder (network share) is created before you run the installation wizard and is where product deployments are stored.
What is an administrative image (MSI) file? An administrative image is a collection of shared file resources created during the deployment process and is used by deployments to install the program to networked workstations. Service packs (patches) can be applied to an administrative image when you create the deployment. A .msi file is a Microsoft Installer file.
Do I need my original disc(s) to reinstall my product? When performing a reinstall of the product, you are prompted to load your original disc(s). Installation data is cached locally on your drive and that data is reused when reinstalling. When I uninstall my software, what files are left on my system? If you uninstall the product, some files remain on your system such as files you created or edited (drawings or custom menus).
Glossary of Installation Terms 3 activate Part of the Autodesk software registration process, it allows you to run a product in compliance with the product's end-user license agreement. Active Directory A directory service from Microsoft that is part of Windows 2000 and Windows 2003 Server that manages the identities and relationships that make up network environments.
language pack A set of installed files that enable the user to work in the application in the language specified by the Language Pack. language family A set of languages (core product, plus language packs) that are distributed together, typically based on a geographic grouping. License Transfer utility Allows you to use an Autodesk product on more than one computer without purchasing a separate license for each computer. MSI Microsoft installer that supports a variety of parameters that can be scripted.
Autodesk Licensing Guide 65
66
Stand-Alone Licensing Guide 4 Stand-alone Licensing A stand-alone license allows you to run an Autodesk® product on a single workstation. Introduction Stand-alone licensing allows you to use your Autodesk product in trial mode for a given number of days from the first time you launch the product. The number of days that a trial mode is active differs between Autodesk products. You can activate your license at any time before the trial period expires.
Multi-Seat Stand-Alone License A multi-seat stand-alone license allows you to install, register, and activate an Autodesk product on several workstations using a single serial number. Multi-seat licenses can be purchased through your Authorized Autodesk Reseller. The Create Deployment feature in the provided installer simplifies deployment by creating a server image that you can access to install the software on your workstation.
Educational (EDU)/Institution A license designed specifically for educational institutions. Student Portfolio A license for students who are using an Autodesk product as part of their curriculum. License behaviors Trial A license that allows individuals to try the product in trial mode for a specified number of days. The trial period starts the first time you launch your product. When the trial period expires, the product must be registered and activated to continue use.
To save license information as a text file 1 Launch Maya. 2 Select Help > About Maya from the main menu bar. 3 In the About Autodesk Maya window, click Product License Information. 4 In the Product License Information dialog box, click Save As. 5 In the Save As dialog box, name the file, choose a location where you want to save the file, and then click Save. 6 In the Product License Information dialog box, click Close.
4 In the Product License Information dialog box, click Update. 5 In the Update the Serial Number dialog box, enter your product serial number. The serial number is located on the outside of the product packaging or in the Autodesk Upgrade and Licensing Information email you received if you downloaded your product. NOTE If you have lost your serial number, contact the Autodesk Business Center (ABC) at 800-538-6401 for assistance. 6 Click OK. You can now see the updated serial number.
NOTE When you upgrade your Autodesk product (non-subscription), you can no longer perform online license transfers of the previous license. NOTE Although the License Transfer Utility allows you to transfer your product license between computers, your license agreement may not allow the installation of an Autodesk product on more than one computer. Read your license agreement to find out whether your product license permits the use of the License Transfer Utility.
To export a license 1 On the computer where you want to export the license, do the following: ■ (Windows XP/Windows 7/Windows Vista) Click Start ➤ All Programs ➤ Autodesk ➤ [Autodesk Product] ➤ License Transfer Utility. ■ (Mac OS X) Navigate to /Applications/Autodesk/maya2011/Licensing/ and double-click the License Transfer Utility application. ■ (Linux) Open a shell and run the following command, where is your product key: /opt/Autodesk/Adlm/R1/bin/LTU 2011.0.0.
To import a license 1 On the computer where you want to import the license, do the following: ■ (Windows XP/Windows 7/Windows Vista) Click Start ➤ All Programs ➤ Autodesk ➤ [Autodesk Product] ➤ License Transfer Utility. ■ (Mac OS X) Navigate to /Applications/Autodesk/maya2011/Licensing/ and double-click the License Transfer Utility application. ■ (Linux) Open a shell and run the following command, where is your product key: /opt/Autodesk/Adlm/R1/bin/LTU 2011.0.0.
3 In the License Transfer Utility, click Sign In. 4 On the Log In page, enter your Autodesk user ID and password and click Log In. 5 On the License Import Confirmation page, click Finish. The license is now imported to the computer and you can run your Autodesk product on this computer. If you want to transfer the license to another computer, repeat the export and import procedures.
1 Locate one of the following folders and make a backup copy: ■ (Windows XP) C:\Documents And Settings\All Users\Application Data\FLEXnet ■ (Windows 7/Windows Vista) C:\ProgramData\FLEXnet 2 Reinstall the operating system and reinstall the Autodesk product. 3 Paste the license folder to the same location from which you originally copied the folder in step 1. You can now run your Autodesk product.
To prevent a license error when distributing software image to multiple computers ■ The distribution of applications using “ghosting” is not recommended, and can result in incomplete installations and activation problems. Stand-alone Licensing FAQs How do I switch my license from stand-alone to network or network to stand-alone? If you have purchased stand-alone and network licenses and you want to switch which license Maya is using, there are two main methods to change the license type.
MAYA_LICENSE_METHOD=network to set Maya to use a network license. If you are switching from a stand-alone to a network license, continue with the following steps to set your license server name. 3 Navigate to the following directory to locate and open the LICPATH.LIC file. ■ (Windows) C:\Program Files\Autodesk\Maya2011 ■ (Mac OS X and Linux) /var/flexlm/ 4 Edit the line SERVER where is your license server name. If you do not find the LICPATH.
Network Licensing Guide 5 Network Licensing A network license lets you run an Autodesk product on a network. Network licenses can be purchased through your Authorized Autodesk Reseller. Setting up network licenses for an Autodesk product requires careful planning and execution. This section gives you instructions about how to set up a network licensed environment, and assumes that you are familiar with the terminology and processes required to set up an Autodesk product to run on a network.
NOTE The Network License Manager supports Ethernet network configurations only.
Hardware and software requirements for the network license server (Windows) Hardware/Software Requirement Computer/processor Intel® Pentium® III or higher 450 Mhz (minimum) Network interface card Compatible with existing Ethernet network infrastructure NOTE The Network License Manager supports multiple network interface cards, but at least one must be an Ethernet card. Communication protocol TCP/IP NOTE The Network License Manager uses TCP packet types.
NOTE The Network License Manager supports Ethernet network configurations only. Hardware and software requirements for the network license server (Mac OS X) Hardware/Software Requirement Operating system Mac OS® X version 10.6 and later Computer/processor Intel Mac Network interface card Compatible with existing Ethernet network infrastructure NOTE The Network License Manager supports multiple network interface cards, but at least one must be an Ethernet card.
Hardware and software requirements for the network license server (Linux) Hardware/Software Requirement NOTE The Network License Manager supports multiple network interface cards, but at least one must be an Ethernet card. Communication protocol TCP/IP NOTE The Network License Manager uses TCP packet types FLEXnet 11.7.0.0 Plan Your License Server Configuration You must decide which license server model to use for managing your Autodesk product licenses on a server.
Disadvantage of the Single License Server Model ■ If the single license server fails, the Autodesk product cannot run until the server is back online. Distributed License Server Model In the distributed license server model, licenses are distributed across more than one server. A unique license file is required for each server. To create a distributed license server, you must run the Network License Manager on each server that is part of the distributed server pool.
Advantage of the Redundant License Server Model ■ If one of the three servers fails, all licenses that are managed in the server pool are still available. Disadvantages of the Redundant License Server Model ■ If more than one server fails, no licenses are available. ■ All three servers must reside on the same subnet and have reliable network communications. The redundant server pool does not provide network fault tolerance.
The following three processes manage the distribution and availability of licenses: ■ License manager daemon (lmgrd.exe). Handles the original contact with the application, and then passes the connection to the vendor daemon. The lmgrd.exe daemon is used to communicate with the vendor daemon only; lmgrd.exe does not authenticate or dispense licenses, but rather passes user requests to the vendor daemon. By using this approach, a single lmgrd.
License Files The network license file you receive from Autodesk contains licensing information required for a network installation. You obtain license file data when you register your Autodesk product. The license file contains information about network server nodes and vendor daemons. It also contains an encrypted digital signature that is created when Autodesk generates the file.
Definitions of license file parameters Line Parameter Definition Example COMPONENTS List of feature codes supported in the package COMPONENTS= "526000REVIT_9_OF\ 51200ACD_2007_OF\ 513001INVBUN_11_OF" OPTIONS INCREMENT OPTIONS=SUITE SUPERSEDE Replacement for any existing Increment line of the same feature code from any license files on the same license server that have a date earlier than the defined Issue Date SUPERSEDE SIGN Encrypted signature used to authenticate the attributes of the licens
Definitions of license file parameters Line Parameter Definition Example License borrowing is disabled when this parameter is absent in the license file.
Example of a License File for a Single or Distributed Server Here is an example of a completed license file for a single or distributed license server model: SERVER XXHP0528 0019bbd68993 USE_SERVER VENDOR adskflex port=2080 INCREMENT 57600ACD_2009_0F adskflex 1.000 permanent 5 \ VENDOR_STRING=commercial:permanent BORROW=4320 SUPERSEDE \ DUP_GROUP=UH ISSUED=09-Jan-2008 SN=123-12345678 SIGN="1393 \ E368 816E D417 C1CD 7DBD 7B90 1354 D6F0 48FE EBB8 9C84 C3AF \ 7D79 BEE1 0181 0655 76FF 996C B707 14B5 D4DE A3FE
Example of a License File for Combined Autodesk Product Versions You can combine a license file for different releases of the same Autodesk product or for different Autodesk products, and run all products from one license server. For example, you can combine a license file for AutoCAD 2009 ® with license files for Autodesk Maya 2009 and AutoCAD Map.
For example, the section of license information you need to append from one file into the other is similar to the following: INCREMENT 54600ACD_2008_0F adskflex 1.000 permanent 3 \ VENDOR_STRING=commercial:permanent BORROW=4320 SUPERSEDE \ DUP_GROUP=UH ISSUED=09-Jan-2008 SN=123-12345678 SIGN="1E6E \ 4B61 5712 4766 92A0 6782 9EF4 3F47 56A1 1F38 6DE8 C0C7 90AC \ 7289 152E 0EA2 CC0D 3F10 577A 0489 CEB6 10D5 FBCC B552 0C9D \ 5966 91A6 59F0 2788 FACE" SIGN2="1DDF 3B9D 3392 71D5 AB08 7E05 \ 8497 111E 092F 0E54 8D
Example of a Package License File for a Single or Distributed Server Here is an example of a completed license file for a single or distributed license server model: SERVER Server1 1a34567c90d2 USE_SERVER VENDOR adskflex port=2080 PACKAGE SERIES_1 adskflex 1.000 COMPONENTS="54700REVIT_2009_0F \ 54600ACD_2009_0F 51300INVBUN_11_0F" OPTIONS=SUITE SUPERSEDE \ ISSUED=09-Jan-2008 SIGN="1707 9EAC CBCB 2405 692E 4A89 \ AA26 30CC 2AC2 D6B3 A61B AB5E 492E 3EBD 0B48 4E75 193A DA82" \ FC45 C009 E360 944A 14BA E99C 9B24
Example of a Package License File for a Redundant Server Here is an example of a completed license file for a redundant license server model: SERVER 1a34567c90d2 27005 SERVER 2a34567c90d2 27005 SERVER 3a34567c90d2 27005 USE_SERVER VENDOR adskflex port=2080 PACKAGE 64300ACD_F adskflex 1.000 COMPONENTS="57600ACD_2009_0F \ 54600ACD_2008_0F 51200ACD_2007_0F 48800ACD_2006_0F" \ OPTIONS=SUITE SUPERSEDE ISSUED=27-May-2008 SIGN="1092 05D8 \ A206 276B 2C84 EFAD ACA5 C54B 68A4 653E C61F 31DE C8CE B532 \ CFBB 0006 538
Example of a Package License File for Combined Autodesk Product Versions Here is an example of a completed license file for combined Autodesk product versions: Learn About Your License | 95
SERVER servername 123456789111 USE_SERVER VENDOR adskflex port=2080 PACKAGE 64300ACD_F adskflex 1.000 COMPONENTS="57600ACD_2009_0F \ 54600ACD_2008_0F 51200ACD_2007_0F 48800ACD_2006_0F" \ OPTIONS=SUITE SUPERSEDE ISSUED=25-Jun-2008 SIGN="03EF DE18 \ 8046 0124 4EA4 6953 F82D 3169 7C24 D0DE E58E 8168 FFA3 D891 \ B43B 08D8 7E7F C6ED CBCC FE2A BB0A 4566 C2AE F1C1 D373 8348 \ E6E3 884A E398 1C78" SIGN2="07AC D696 8844 D19F AB00 8B75 53A3 \ 2F76 91DF AED0 3231 1506 0E6B ADC6 C3B8 1797 93B5 9756 8C0F \ 8811 56E6 B2B
FDBF 3F07 4477 B8B3 5DA4" License Types and Behaviors Autodesk supports dynamic product usage and license behaviors. This means that you can purchase a specific type of behavior with a specific license and change that license at a later date without having to uninstall and reinstall the Autodesk product. NOTE All license types are available as stand-alone and network except for the Student Portfolio license, which is available as stand-alone only. License types include the following: ■ Commercial.
If the product stops working because it has lost a connection to the server, you must shut down the product, and then restart it. If the problem causing the original loss of the heartbeat signal is resolved and there are available licenses on the server, the program can be restarted. Network License Manager Install the Network License Manager The Network License Manager is used to configure and manage license servers.
4 On the Begin Installation page, review your product selection and the current settings. If you do not want to change anything, click Install. If you want to change the install type or installation path, click Configure. 5 On the Select the Installation Location page, accept the default installation path (C:\Program Files\Autodesk Network License Manager) or Browse to specify a different path. If you enter a path that does not exist, a new folder is created using the name and location you provide.
Install the Network License Manager (Linux) To install the Network License Manager 1 Open a shell as a super user. 2 Navigate to the NetworkLicenseManager directory on your Maya DVD, or extract the Network License Manager package from the compressed file that you downloaded. 3 To install the Network License Manager, enter the following command: rpm -ivh adlmflexnetserver-#.rpm where # is the package number. Obtain a License Through autodesk.
4 Locate the Physical Address line. Write down the physical address without the dashes. This is your twelve-character host ID. NOTE If your server has more than one network adapter, select the one that corresponds to a physical network adapter. To determine which adapters are physical: in the Windows command prompt, enter ipconfig /all, and then view the Description field above each physical address. If there is more than one physical network adapter, it does not matter which one you use.
4 Retrieve the host ID by entering the following in Terminal: ./lmutil lmhostid The twelve-character host ID is displayed. 5 Close the Terminal Window. Configure a License Server Configure a License Server (Windows) You configure a license server so that you can manage your Autodesk product licenses. Configure the license server with the lmtools.exe utility. To configure your license server You should be logged in with Administrator rights when working with the LMTOOLS utility.
6 In the Path to the License File box, enter the path to your license file, or click Browse to locate the file. This is the path to the license file obtained through autodesk.com or the location where you placed the license file if you obtained it offline. 7 In the Path to the Debug Log File box, enter a path to create a debug log, or click Browse to locate an existing log file. It is recommended that you save to the C:\Program Files\Autodesk Network License Manager folder. The log file must have a .
Before configuring your license server, ensure that: ■ You have installed the Network License Manager, which contains the following files: lmgrd, adskflex, and lmutil. For Mac OS X, this installer also includes important scripts that help you set up your license server. (See Install the Network License Manager (Mac OS X) on page 99.) ■ You have received the network license file from Autodesk that contains the product licenses; for example, productlicense.lic. (See Obtain a License Through autodesk.
2 Copy the .lic file into the flexlm11.7 directory created in Step 1. 3 Open a terminal window in root mode. 4 Go to the directory /etc/. 5 Locate the rc.local file. 6 Edit the rc.local file and start lmgrd by entering the following commands in the terminal window: NOTE Replace acad.lic with your license file name. 7 /bin/su -c ‘echo starting lmgrd>\ /home//flexlm11.7/boot.log’ /usr/bin/nohup/bin/su -c ‘umask 022;\ /home//flexlm11.7/lmgrd -c\ /home//flexlm11.
NOTE Before performing any system maintenance on your license server, see Stop and Restart the License Server on page 109. Install SAMreport-Lite (Optional) SAMreport-Lite is a reporting tool that helps you track network license usage. With SAMreport-Lite technology from Acresso™ Software, you can monitor client usage for Autodesk network licensed products. To learn more about installing and using SAMreport-Lite, see the SAMreport-Lite User’s Guide.
Do one of the following: ■ (Windows XP) In the Add/Remove Programs window, click Autodesk Network License Manager. Click Remove. ■ (Windows 7/Windows Vista) In the Programs and Features window, click Autodesk Network License Manager. Click Remove. 6 If prompted, restart your computer.
Network License Tools Autodesk Network licensing tools include FLEXnet configuration tools, license borrowing, and SAMreport-Lite. Each tool is described in the sections that follow. This section also includes information for updating FLEXnet and installing and configuring the Autodesk Network License Manager on a network. FLEXnet Configuration Tools The Network License Manager uses FLEXnet® license management technology from Acresso Software.
■ Diagnose system or license problems. ■ View server status, including active license status. Stop and Restart the License Server Before you can perform any system maintenance on your license server, you must stop the license server. When you have completed maintenance, you can restart the license server. To stop the license server (Windows) You should be logged in with Administrator rights when working with the LMTOOLS utility.
To stop the license server (Mac OS X) Enter the following in Terminal: sudo /sbin/SystemStarter stop adsknlm To restart the license server (Mac OS X) Enter the following in Terminal: sudo /sbin/SystemStarter restart adsknlm To stop the license server (Linux) Enter the following in Terminal: ./lmutil lmdown -q -force To restart the license server (Linux) Enter the following in Terminal: ./lmgrd -c acad.lic -l debug.log NOTE Replace acad.lic with your license file name and debug.
■ adskflex.exe Mac OS X or Linux ■ lmgrd ■ lmutil ■ adskflex To verify the version of lmutil.exe, lmtools.exe, or adskflex.exe (Windows) You should be logged in with Administrator rights when working with the LMTOOLS utility. 1 Click Start ➤ All Programs ➤ Autodesk ➤ Network License Manager ➤ LMTOOLS Utility. 2 In lmtools.exe, click the Utilities tab. 3 On the Utilities tab, enter the location of the file, or click the Browse button to locate the file and click Open.
To update FLEXnet (Windows) You should be logged in with Administrator rights when working with the LMTOOLS utility. 1 Back up your license files. 2 Click Start ➤ All Programs ➤ Autodesk ➤ Network License Manager ➤ LMTOOLS Utility. 3 In the LMTOOLS program, click the Start/Stop/Reread tab. 4 On the Start/Stop/Reread tab, click Stop Server. 5 Close lmtools.exe. 6 Note the location where the Network License Manager is installed and then uninstall the Network License Manager.
3 Note the location where the Network License Manager is installed and then uninstall the Network License Manager by entering the standard Mac OS X commands, for example, rm. 4 Install the Network License Manager. Copy the new version of the FLEXnet network license manager files (lmgrd, adskflex, and lmutil) to the location recommended when you configured your license server, for example, /Users//adsknlm.
NOTE Version 11.7.0.0 of the FLEXnet license manager that ships with Autodesk products is backwards compatible and will administer licenses for the Autodesk 2008-, 2007-, 2006-, 2005-, 2004-, and 2002-based products. Set Up and Use an Options File With an Options file, you set configuration options for managing licenses on each license server that you set up. An Options file sets parameters that the license file reads and the lmgrd program executes.
Here is an example of the contents of an Options file: REPORTLOG=c:\test\report.rl BORROW_LOWWATER Autodesk_f1 3 TIMEOUT Autodesk_f1 7200 You can also set up advanced license parameters, such as reserving a license, restricting license usage, or defining groups of users. To learn more about setting advanced Options file parameters, see the FLEXnet documentation in the C:\Program Files\Autodesk Network License Manager\LicenseAdministration.pdf file.
Create a Report Log In the Options file, you can create a report log file that is used with SAMreport-Lite. To create a report log 1 In a text editor, open the Options file, adskflex.opt. 2 In the Options file, enter the following syntax on its own line (with REPORTLOG entered in uppercase, as shown): REPORTLOG [+]report_log_path For example (Windows), the syntax REPORTLOG +"c:\My Documents\report.rl" means that a report log named report.rl is located in the folder c:\My Documents.
To set license borrowing parameters 1 In the Options file, enter the following syntax on its own line (with BORROW_LOWWATER entered in uppercase, as shown): BORROW_LOWWATER feature_code n In the BORROW syntax, “feature_code” is the name of the product in the license file, and “n” is the number of licenses that cannot be borrowed. For example, the syntax BORROW_LOWWATER Autodesk_f1 3 means that for the product Autodesk_f1, three licenses cannot be borrowed from the license server.
If a user's license is lost because of the idle timeout, the product attempts to claim a new license once the user uses the product again. If no license is available, the user can save work before the product shuts down. You can set individual license timeouts for each Autodesk product on your computer by using the TIMEOUT parameter or you can set one license timeout for all Autodesk products on your computer by using the TIMEOUTALL parameter.
Overview If you are using a network-licensed version of your Autodesk product and your network administrator supports the license borrowing feature, you can borrow a product license from your network license server to use the program when your computer is not connected to the network. Your license is automatically returned to the license server at the end of the day on the return date you set when you borrowed the license. You can also return a license early.
Interaction with Other License-Borrowing Tools Using the license borrowing feature in the program is the recommended way to borrow a license; however, some third-party borrowing tools may also be available to you. These tools are not supported or compatible with the license borrowing feature in the program. Other third-party or legacy license-borrowing tools that may be available to you are the Autodesk License Borrowing utility (shipped with Autodesk products) and the borrowing feature in lmtools.
The license is borrowed, and you can now use the program while your computer is disconnected from the network. Borrow a License window Using the license borrowing feature, you can borrow a license from your network license server, and then use the license when your computer is disconnected from the license server; for example, when you are traveling for work. The Borrow a License window has the following options: Calendar Sets the date when you plan to return a borrowed license.
5 Launch Maya. This borrows a Maya license from the server. 6 Use any sub-features of Maya (such as fluid simulation, mental ray rendering, or the mental ray local batch render) while you are still connected to your license server. This automatically borrows a license for those sub-features. After you have used the sub-feature(s) while connected to your license server, you can then use the sub-features later when you are not connected.
automatically use a subfeature license for fluid simulation), you do not borrow the fluid simulation license from the server. In this situation, after you stop borrowing, your Maya and mental ray licenses are still borrowed until the return date that you set, but the fluid simulation license you used stays on the server. To stop borrowing a Maya license (Windows) 1 Open the LMTOOLS utility by selecting Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities.
Feature or Sub-feature Feature license code mental ray interactive 85537MAYAMMR_2011_0F mental ray local batch render nodes 85537MAYAMMR1_2011_0F 85537MAYAMMR2_2011_0F 85537MAYAMMR3_2011_0F 85537MAYAMMR4_2011_0F 85537MAYAMMR5_2011_0F To return a license early (Windows) 1 Open the LMTOOLS utility by selecting Start > Programs > Autodesk > Common Utilities > FlexLM License Utilities. 2 In the LMTOOLS utility, switch to the Borrowing tab.
Return a license Your network license is automatically returned to the network license server on the day that the license expires. You can also return a license earlier than the date you originally selected, as long as your computer is connected to the network license server when you attempt to return the borrowed license. Once a borrowed license is returned, you can borrow a license again as long as your computer is connected to the network license server and a license is available on the server.
up to the maximum number of licenses you’ve purchased. The Network License Manager “checks out” licenses until they are all in use. No further systems can run the program until a license is “checked in.” If you need to run more systems, you can purchase additional licenses for the Network License Manager to maintain. What is the benefit of using a network licensed version of the software? Network licensed products are recommended for large drafting/design facilities, classrooms, and lab environments.
■ ■ (Linux) /usr/autodesk/maya2011-x64/bin (Mac OS X) In the Maya installation directory (by default /Applications/Autodesk/maya2011/), right-click the Maya application and select Show Package Contents. Locate the license.env file in the Contents directory. 2 Edit the MAYA_LICENSE_METHOD variable to indicate the type of license you want, for example: MAYA_LICENSE_METHOD=standalone to set Maya to use a stand-alone license, or MAYA_LICENSE_METHOD=network to set Maya to use a network license.
■ (Linux) /home//maya How do I change the license server information I entered during the installation? To change the license server information you entered 1 Navigate to the following directory to locate and open the LICPATH.LIC file. ■ (Windows) C:\Program Files\Autodesk\Maya2011 ■ (Mac OS X and Linux) /var/flexlm/ 2 Edit the line SERVER where is your license server name. If you do not find the LICPATH.
Glossary of Licensing Terms 6 ADSKFLEX_LICENSE_FILE In a distributed license server configuration, the environment variable used to point a workstation to the distributed license servers. adskflex.exe The Autodesk vendor daemon used with the FLEXnet license technology. This daemon keeps track of the Autodesk licenses that are checked out and the workstations that are using the licenses.
FLEXnet The Acresso Software license management technology implemented in the Autodesk family of products. heartbeat signal The communication signal between the Network License Manager and the workstation to verify that the workstation is accessible and has an active Autodesk product session running. host ID The unique hardware address of a network adapter. Also known as Ethernet address or physical address. host name The TCP/IP name associated with a computer.
Network License Manager The technology used by Autodesk for network license management. Options file The file used by FLEXnet to control license manager parameters, such as reserving licenses and creating report logs used with SAMreport-Lite. physical address See host ID. redundant server A license server configuration option in which three servers are used to administer licenses. The redundant servers share a license file and a pool of licenses.
132
Index A bundled products activating programs 27, 68, 73 activation code 67 administrative images defined 61 shortcuts to 38 administrator permission requirements stand-alone installation 10 Adskflex option 120 adskflex.
issues 59 methods 39 modifying 38 preparing for 30 scripts 39 verifying installation 49 desktop configuration 25 distributed license server model about 84 license file example 90 distributing deployments 45, 49 software installation images H 76 E F 27 G glossary 64, 131 group policies advantages and disadvantages advertising deployments 44 distributing deployments 45 verifying deployments 49 134 | Index 9 79, 81– I early returns of licenses 125 Educational (EDU)/Institution licenses 69, 97 email r
reinstalling 61 repairing damaged installations 51, 61 SAMreport-Lite 106 scripts 39 serial numbers 10 software deployments 33, 59 stand-alone installation 12 starting 28 switches and flags 42 system requirements 9 troubleshooting 57 uninstalling 29, 61 verifying deployments 49 workflow 3 Installation wizard 12 Internet program registration and activation 27 Internet Explorer (Microsoft) 9 K KDE 25 key bindings configuring 25 L languages selecting during installation 11 license borrowing about 118–119 bo
lmtools.exe utility 100, 102, 108, 110 lmutil.
processors 9 Product Activation wizard product information 34 viewing 69 product keys 10, 27 public licenses 72 27, 67 Q Quick Start Linux install 7 Mac OS X install Windows install 6 4 R RAM system requirements 9 ray sat server 54 reactivating programs 75 redundant license server model about 84 license file example 90 package license files 94 registering programs 27, 68 reinstalling operating systems 75 removing uninstalling programs 29, 61 repairing damaged installations 51, 61 report log files 116 re
system dates 76 system requirements Maya 9, 31 Network License Manager 79, 81– 82 scripts 39 stand-alone installations 9 system times 76 T TCP/IP names 100 temporary transfers of licenses 71 Term Extendable licenses 69, 97 Term Non-Extendable licenses 69, 97 text editors 58 third-party licensing tools 120 time system time 76 timeouts 117 Toxik installing 3, 12 transfer files exporting 72 importing 73 transferring licenses 71 Trial licenses 69 trial mode 27 troubleshooting installation 57 U uninstall 28 un
