2012

Table Of Contents
The Content Service may have stopped running. Check to make sure
that it is still running by typing Services in the Search box of the
Windows Start menu. In the Services window, locate Autodesk Content
Service in the list of services and make sure that the status is Started
and the Startup Type is Automatic.
When trying to connect to a network computer, you may encounter
firewall issues. When installed, an inbound rule is created for the
Windows Firewall that enables Autodesk Content Service on port 50248
using TCP protocol (this applies to the Domain profile). You can check
these settings in the list of Inbound Rules for Windows Firewall.
1 Enter Windows Firewall in the Search box on the Windows Start
menu.
2 When the Windows Firewall window appears, click Inbound Rules
in the left pane, and then locate Autodesk Content Service in the
list of inbound rules.
3 Right-click on Autodesk Content Service and select Properties.
4 Select the Advanced tab.
5 Select the Protocols and Ports tab to see the settings for Autodesk
Content Service.
Make sure that the Autodesck Content Service is on port 50248
and is using TCP protocol. Different settings could cause
connection issues.
You cannot open or insert a file from a network machine in Content Explorer
Autodesk Content Service runs as a local system on the computer where it is
installed. It will index any files that it has access to within the specified
watched folders. Searching is based on the permissions of the local system--
even if you are searching from a remote client.
When searching, any user will be able to see any of the files that are indexed.
If a user cannot open and insert any of these files, check that the Windows
permissions for those files allow local system access.
Text and objects within an xref are not searchable
If your files contain external references, the text and objects within those
references wont be extracted for the parent file. Therefore, text and objects
within an xref wont be searchable within the content of the parent file.
Troubleshooting Content Explorer | 145