9

184 Chapter 17: Rendering
The g ray icon means that the ser ver is currently
not available to render a job. This state can occur
for several reasons, including:
• The server has not been correctly started.
(See S
etting Up Backburner Manager for the
Rendering Network and Setting Up Backburner
Server for the Rendering Network.)
• The server has been disallowed for the current
time period in the Properties dialog of the
Monitor . (See S
ettingthe Availability for Render
Nodes in the Managing Render Nodes topic.)
• The server has experienced abnormal
termination.
If you’ve checked for and corrected these
conditions and the servers are still unavailable,
stop running Server on each of the problem
machines, and restart the service after a few
seconds. This "purges" the server and may
solve the problem. Then click Refresh in the
Network Job Assignment dialog to display the
most recent information about the server.
The yellow icon means that the server is busy
rendering another job. If the server should not
be busy, verify that the queue is clear of jobs by
opening the Queue Monitor and connecting to the
Manager. If the queue is clear of rendering jobs
and the server is st i l l flagged as busy, stop run ning
server on each of the problem machines, and
restart the service after a few seconds.
PROBLEM: When I submit a job to be
render ed, t he s er v er fa il s.
SUGGESTION
Servers can fail for a variety of reasons during a
network render job. Many of these reasons are
covered in Troubleshooting Backburner. One
reason that is specific to 3ds Max which ca n cause
a server to fail is the presence of a scene which does
not contain texture coordinates.
All errors are recorded in the appropriate log file.
You can learn more about log files in C
onfiguring
Backburner Log Files.
Here are some of the error messages related to
3dsMax,alongwithalikelycause,thatyouwill
see i n the Errors tab of t he Queue Monitor when a
failed server is selected:
ERR: ----- Render Error:
ERR: D:\MAPS\3DS.CEL [where this is the
location of a m a p in t he submit te d scene]
The Server could not find 3ds.cel in the local path
specified, w hich means that the path to this map is
not been correct for network rendering. To fix the
problem, do one of the following:
• If all maps are being shared from a single
directory, make sure the directory is correctly
shared with f u ll permissions. See Sharing a
Directory (page 3–188).
• Makesurethatyouhaveusedeitherthefull
UNC path name for the bitmaps or that the
maps directory has b een mounted to the same
drive letter on each machine. In this cas e,
verif y that par ticular path has been added to
the C onfigure User Paths dialog > External
Files panel (page 3–811) of every server’s local
version of the software or that the particular
path was used when assigning bitmaps in the
scenetoberendered.
• Ver ify the bitmaps still reside in the shared
directory.
• Add an Alternate Map Path on the Network
JobAssignmentdialogthatpointstothefolder
containing the missing map.
ERR: Obj e ct (UVW 1 ): Sphere01 r eq ui r es
text ure coordinates a nd may not r ender
correctly
Openthesceneandmakesuretheerrantobjectis
assigned texture coordinates. This can be as simple
as adding a UVW Map modifier to the object.