8

Troubleshooting Guide 177
When network rendering begins on a rendering
Server, the R endering dialog appears on
machines running
serverapp.exe .Ifamachine
is running the service version, no dialog
appears.
Trou bleshootin g Gui de
This is a guide to solving common problems
associated with network rendering. Solutions
to these problems vary, depending on whether
you are using the network rendering progr ams
as installed Windows Services, or running them
in Desktop mode. Also see T
roubleshooting
Backburner.
PR OBLEM : When I tr y to a ssign a job in
the Net work Job Assi gnment di al og,
some of the ser ver s displ ay a gray or
yellow icon.
SUGGESTION
Regardless of their state in the Network Job
Assignment dialog, servers can always be assigned
new jobs.
Thegrayiconmeansthattheserveriscurrently
not available to render a job. This state can occur
for several reasons, including:
• The server has not been correctly started
(see S
etting Up Backburner Manager for the
Rendering Network and Setting Up Backburner
Server for the Rendering Network).
• The server has been disallowed for the current
time period in the Properties dialo g of the
Monitor (see S
etting the Availability for Render
Nodes in the Managing Render Nodes topic).
• The server has exper ienced abnormal
termination.
If you’ve checked for and corrected these
conditions and the servers are still unavailable,
stop running Server on each of the problem
machines, and restart the service after a few
seconds. This "purges" the server and may
solve the problem. Then click Refresh in the
Network Job Assignment dialog to display the
most recent information about the server.
The yellow icon means that the server is busy
rendering another job. If the server should not
be busy, verify that the queue is clear of jobs by
opening the Queue Monitor and connecting to the
Manager. If the queue is clear of rendering jobs
and the server is still flagged as busy, stop running
ser ver on each of the problem machines, and
restart the service after a few seconds.