Owner's Manual

21
WARNING!
TO AVOID PERSONAL INJURY A FIREARM CONTAINING MODIFIED,
BROKEN, BADLY WORN OR MALFUNCTIONING PARTS
SHOULD NEVER BE FIRED!
SHIPPING FIREARMS FOR SERVICE
Thompson rifles returned to the factory for service or repair should be sent to:
Auto-Ordnance - Service Dept.
130 Goddard Memorial Drive, Worcester, MA 01603
Contact Auto-Ordnance Customer Service Dept. at: [phone] to receive a
“Return Authorization” Number before shipping a firearm to the factory.
Firearms shipped to the factory must be sent prepaid. THE AUTO-ORDNANCE
SERVICE DEPARTMENT CAN NOT ACCEPT COLLECT SHIPMENTS.
The Federal Firearm Control Act does not prohibit an individual from shipping a
firearm directly to the manufacturer for service or repair.
However, some states or localities prohibit this. If you live in such a location, have
a Federally Licensed Firearms dealer ship the firearm. It will be returned to the
dealer after being serviced.
Enclose a letter that includes reference to the factory “Return Authorization”
Number, your name, address, telephone number, and serial number and model
of the firearm. Describe in detail the trouble you have experienced with your
firearm, or the work you wish to have done. Stating only that the firearm
“needs repair” is inadequate information. Please enclose copies of any previous
correspondence.
Please do not include slings, or special accessories with any firearm being
shipped to the factory for service.
Service work performed, other than approved Warranty repairs, will carry a
minimum charge of $15.00 plus a $15.00 return shipping and handling charge.
Retain your tracking number when shipping firearms for repair. This will allow
you to track the status of your firearm shipment either by phone or the website
of the carrier.
Please allow 21 days for the return of a long gun.