Full Product Manual

141
the issue is resolved as quickly as possible, fill in the complaint form
with as much as detail as possible.
7. Depending on the urgency of the case, select the required
processing time.
8. Tap Submit to send the completed form to Autel’s online service
center, or tap Reset to refill it. The submitted complaints will be
carefully read and handled by the service personnel, and the
response speed may depend on the processing time requested.
 To make a reply in a complaint session
1. Register the product online.
2. Tap the Support application on the MaxiPRO Job Menu. The device
information is automatically synchronized with the online account.
3. Tap Complaint on the Main Menu.
4. Select an existing complaint case item on the record list by tapping
the button on its right side. The screen displays the complaint
session details.
5. To reply, tap the Post Reply button on the upper right side after
viewing. An edit screen displays.
6. Input the content in the input field, and if necessary, upload an
attachment.
7. Tap Submit to post the reply.
8. Tap the States selection drop-down menu to reset a case state.
9. Tap the Update button to update case status.
Data Logging
The Data Logging section records all sent or unsent (saved) data logs on the
diagnostic system. Through the Support platform, personnel receive and
process the submitted data log session and then, within 48 hours, send back
the corresponding Data Logging session. A resolution is sent within 48 hours.
This support method gives the customer direct access to software staff.