Full Product Manual

143
The User Complaint screen consists of two parts.
1. Option Bar
 Period Filter – displays only the complaint records within the
defined period on the list.
 Status Filter – displays the corresponding complaint records
according to the selected case status.
 New Complaint Button – starts a new complaint case.
2. Complaint List
The complaint list normally displays all the complaint records of all time
and all status by default. The summary information for each complaint
item includes the Subject Name, Ticket ID, User’s Account ID, Date,
and the Case Status.
There are four case status types:
 Open – indicates the complaint case has been started but not
processed.
 Suspended – indicates the complaint case is being processed.
 Waiting Customer Reply – indicates the complaint has been replied
by a service personnel, and requires feedback from the customer.
 Closed – indicates the complaint case has been processed,
resolved, and closed.
To view the detailed complaint session, tap the
○
> button on the right
side of the case item.
Figure 15-2 Sample Complaint Screen