User Manual

MaxiFix Operations Operations
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 To ask a MaxiFix Question
1. If not already done, click Select Vehicle on the Header to specify
the vehicle you are asking about.
2. Click Ask on the Navigation Menu at the bottom of the screen to
open the Ask page.
3. On the Ask page find Ask for Help, fill in the following sections to
ask a question.
The Ask page has 4 sections:
 Subject – this is where you enter a brief subject for the
question.
 My Question – ask a clear and concise question that you want
to ask the community. Be sure to be descriptive and concise
when asking your question.
 Problem Description –describe how the vehicle is behaving.
 Repair History – include any previous diagnostic tests that you
performed, including the results of the tests. Also list any parts
that were replaced during previous diagnostic work.
Tap the “Cancel” button to cancel your question and return to the Ask
page.
Tap the “Submit” button to post your question to the community.
Tap the “Attach File” button to include images or reference files with
your question.
You are requested to select one Adopted Answer from all of the
responses and then close the question. For details, please refer to
My Messages section.
6.2.4 My MaxiFix
My MaxiFix, the fourth option on the Navigation Menu at the bottom of the
screen, opens your personal MaxiFix page. To access the features on My
MaxiFix page you can select from the tabs:
 My Questions – opens a list with links to the opened questions that you
have posted to the community
 My Cases – opens a list with links to the closed questions and tips that
you have contributed to the community.