User Manual

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Table Of Contents

Trademarks
Copyright Information
Disclaimer of Warranties and Limitation of Liabilities
For Services and Support:
Safety Information
- Safety Messages
- Safety Instructions
Chapter 1 Using This Manual
- 1.1 Conventions
Chapter 2 General Introduction
- 2.1 MaxiSys System Display Tablet
- 2.2 VCI – Wireless Diagnostic Interface
- 2.3 Accessory Kit
  - 2.3.1 OBD I Adapters
  - 2.3.2 Other Accessories
Chapter 3 Getting Started
- 3.1 Powering Up
- 3.2 Powering Down
  - 3.2.1 Reboot System
- 3.3 Installing Computer Software
  - 3.3.1 Printing Operation
Chapter 4 Diagnostics Operations
- 4.1 Establishing Vehicle Communication
- 4.2 Getting Started
  - 4.2.1 Vehicle Menu Layout
    - Top toolbar Buttons
    - Manufacturer Buttons
- 4.3 Vehicle Identification
- 4.4 Navigation
- 4.5 Main Menu
- 4.6 Diagnosis
- 4.7 Service
  - 4.7.1 Function Descriptions
- 4.8 Generic OBD II Operations
  - 4.8.1 General Procedure
  - 4.8.2 Function Descriptions
- 4.9 Exiting Diagnostics
Chapter 5 TPMS Service Operations
- 5.1 Navigation
  - 5.1.1 TPMS Service Screen Layout
- 5.2 Check Operations
  - Main Section
- 5.3 Programming Operations
- 5.4 Relearn Operations
Chapter 6 MaxiFix Operations
- 6.1 Navigation
- 6.2 Operations
Chapter 7 Shop Manager Operations
- 7.1 Vehicle History
  - 7.1.1 Historical Test Record
- 7.2 Workshop Information
- 7.3 Customer Manager
  - 7.3.1 History Notes
Chapter 8 Data Manager Operations
- 8.1 Operations
Chapter 9 Settings Operations
- 9.1 Operations
Chapter 10 Update Operations
Chapter 11 VCI Manager Operations
- 11.1 BT Pairing
- 11.2 Update
- 11.3 TPMS Module Update
Chapter 12 Support Operations
- 12.1 Product Registration
- 12.2 Support Screen Layout
- 12.3 My Account
- 12.4 User Complaint
  - Screen Layout
- 12.5 Data Logging
- 12.6 Communities
  - User Profile
- 12.7 Training Channels
- 12.8 FAQ Database
Chapter 13 Training Operations
Chapter 14 Remote Desk Operations
- 14.1 Operations
Chapter 15 Quick Link Operations
Chapter 16 Oscilloscope Operations
- 16.1 Safety Information
- 16.2 Glossary
- 16.3 MaxiScope Module
  - Power Source
  - Technical Specifications
- 16.4 Screen Layout and Operations
- 16.5 Troubleshooting
- 16.6 MaxiScope Firmware Update
Chapter 17 Digital Inspection Operations
- 17.1 Additional Accessories
- 17.2 Operations
Chapter 18 Maintenance and Service
- 18.1 Maintenance Instructions
- 18.2 Troubleshooting Checklist
- 18.3 About Battery Usage
- 18.4 Service Procedures
Chapter 19 Compliance Information
- FCC Compliance
- FCC ID: WQ8MAXISYSMY906TS (for MaxiSys MS906TS)
- FCC ID: WQ8MAXISYSMY906BT (for MaxiSys MS906BT)
- SAR:
Chapter 20 Warranty
- 12-Month Limited Warranty
- This warranty does not apply to:

Support Operations User Complaint

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Screen Layout

Figure 12-2 Sample Complaint Screen

The User Complaint screen consists of two parts.

1. Option Bar

 Period Filter – displays only the complaint records within the

defined period on the list

 Status Filter – displays the corresponding complaint records

according to the selected case status

 New Complaint Button – starts a new complaint case.

2. Complaint List

The complaint list normally displays all the complaint records of all time

and all status by default. The summary information for each complaint

item includes the Subject Name, Ticket ID, User’s Account ID, Date, and

the Case Status.

There are four kinds of the case status:

 Open – indicates the complaint case has been started but not

processed yet

 Suspended – indicates the complaint case is being processed