User Manual

Support Operations My Account
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12.3 My Account
The My Account screen displays the comprehensive information of the user
and the product, which is synchronized with the on-line registered account,
including User Info, Device Info, Update Info and Service Info.
Personal Info
The User Info and Device Info are both included under the Personal Info
section.
 User Info - displays detailed information of your registered on-line Autel
account, such as your Autel ID, Name, Address and other contact
information, etc.
 Device Info – displays the registered product information, including the
Serial Number, Registration Date, Expire Date, and Warranty Period.
Update Info
The Update Info section displays a detailed record list of the product’s
software update history, including the product serial number, software version
or name, and the update time.
Service Info
The Service Info section displays a detailed record list of the device’s service
history information. Every time the device has been sent back to Autel for
repair, the device’s serial number and the detailed repair information, such as
the fault type, changed components, or system reinstallation, etc., will be
recorded and updated to the associated online product account, which will be
synchronized to the Service Info section.
12.4 User Complaint
The User Complaint screen allows you to establish a new complaint case, as
well as to view historical complaint records.