User Manual

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Chapter 12 Support Operations
This application launches the Support platform which synchronizes Autel’s on-line
service base station with the Display Tablet. In order to synchronize the device to your
on-line account, you need to register the product through the Internet when you use it
for the first time. The Support application is connected to Autel’s service channel and
on-line communities which provides the quickest way for problem solutions, allowing
you to submit complaints or sent help requests to obtain direct services and supports.
12.1 Product Registration
In order to get access to the Support platform and obtain update and other
services from Autel, you are required to register the MaxiSys Diagnostic
Device the first time you use it.
 To register the diagnostic device
1. Visit the website: http://pro.autel.com
.
2. On the Sign In page, input your account ID and other information to
log in, if you already have an account.
3. If you are a new member to Autel and do not have an account yet,
click the Create Autel ID button on the left side.
4. Enter the required information in the input fields, read through
Autel’s Terms and Conditions and tick on Agree, and then click
Create Autel ID at the bottom to continue.
5. The online system will automatically send a confirmation email to the
registered email address. Validate your account by clicking the link
provided through the mail. A product registration screen opens.
6. Find out the device’s serial number and password from the About
section of the Settings application on the Display Tablet.
7. Select the product model of your device, enter the product serial
number and password on the Product Registration screen, and click
Submit to complete the registration procedure.