User Manual
Table Of Contents
- Trademarks
- Copyright Information
- Disclaimer of Warranties and Limitation of Liabili
- For Services and Support:
- Safety Information
- Chapter 1 Using This Manual
- Chapter 2 General Introduction
- Chapter 3 Getting Started
- Chapter 4 Diagnostics Operations
- Chapter 5 Data Manager Operations
- Chapter 6 ADAS
- Chapter 7 MaxiFix Operations
- Chapter 8 Settings Operations
- Chapter 9 Shop Manager Operations
- Chapter 10 Update Operations
- Chapter 11 VCI Manager Operations
- Chapter 12 Remote Desk Operations
- Chapter 13 Support
- Chapter 14 Academy
- Chapter 15 Quick Link Operations
- Chapter 16 MaxiScope Operations
- Chapter 17 Function Viewer
- Chapter 18 Digital Inspection Operations
- Chapter 19 Maintenance and Service
- Chapter 20 Compliance Information
- Chapter 21 Warranty
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Chapter 13 Support
The Data Logging section in Support application keeps records of all feedback
or no feedback (saved) data loggings on the diagnostic system. The support
personnel receive and process the submitted reports through the Support
platform, and send back problem solutions within 48 hours to the
corresponding Data Logging session, on which you are also allowed to have a
direct conversation with the support personnel.
To make a reply in a Data Logging session
a) Tap on the Feedback tag to view a list of submitted data loggings.
b) Select a specific item to view the latest update of the processing progress.
c) Tap on the input field at the bottom of the screen, and enter the texts. Or tap the
Audio button to record a voice message, or camera button to take a picture.
d) Tap Feedback to deliver your message to the technical center.