User's Manual

4) Power Adapter - supplies power to the reprogramming tool.

5) CD - includes user’s manual, software development kit,

device driver, etc

2.7 Product Troubleshooting

This part describes problems that you may encounter while using the

reprogramming tool.

Vehicle Linking Error

A communication error occurs if the reprogramming tool fails to

communicate with the vehicle’s control module when perform the

program re-flash. You need to do the following check-ups:

 Verify that the ignition is ON.

 Check if the reprogramming tool’s OBD II connector is

securely connected to the vehicle’s DLC.

 Turn the ignition off and wait for about 10 seconds. Turn the

ignition back to on and continue the operation.

 Verify the control module is not defective.

PC Communication Error

If you cannot communicate the device to the PC, you need to do the

following check-ups:

 Verify the reprogramming tool is powered, and the green

power LED is illuminated.

 Check if there is any firewall software interfering with the

connection port.

 Check if the green status light is illuminated for USB

communication.

If these issues have been addressed, verified, and you are still having

trouble, please contact technical supports for assistance.