Installation guide

Troubleshooting
4-4 PCI-SB StarFabric PCI Interface Card Installation Guide
Troubleshooting the PCI-SB Card
This section shows you how to resolve problems you encounter while installing or
operating your PCI-SB card.
Troubleshooting Procedures
Table 5 describes problems to look for and procedures to follow when you are trou-
bleshooting your PCI-SB card.
TABLE 5. Troubleshooting Procedures
Step If this happens... Do this:
1 The card’s status
light remains on or
solid after power-up.
The motherboard cannot supply 3.3v power to the PCI-
SB card.
• Make sure the motherboard is capable of providing
3.3 volts to the PCI-SB card. Older systems may not
supply 3.3v of power to expansion slots.
• Make sure the card is fully seated in the expansion
slot.
• Restart the local host device.
2 Both rows of Green
LEDs are flashing.
Both serial links are synchronized, but unable to transmit
or receive data.
• Make sure the card is fully seated in the expansion
slot.
• Make sure the cable’s RJ-45 plugs are fully inserted
in the RJ-45 jacks.
• Make sure the cables are connected correctly (Rx to
Tx and Tx to Rx) on each link.
• Make sure you used straight-thru shielded cables to
connect the PCI-SB card to remote devices. Do not
use cross-over cables to connect the devices.
• Reboot remote device; then reboot local device.