User guide

User Guide

APPENDIX 1 Troubleshooting

Problem Solution

1. No Video Signal.

a. Check that the power plug is properly inserted into a functioning

power outlet.

b. Make certain source is on.

c. Verify pin-out of connector at each end.

2. LED is not lit

a. Check 24v power supply is plugged in.

b. Check to see if Wall supply is plugged into wall outlet.

c. Make certain wall outlet has power.

3. LAN POE not working

a. Verify the POE switch total power is adequate. Some POE switch

power ratings cannot supply the full 15.4 watts per port. Make certain

to multiply the amount of ports by 15.4watts and compare to the

switches total spec.

4. IR not working

a. Verify using proper emitter or receiver to specifications outlined. Use

Aurora branded accessories for best results.

5. DXE-CAT-RX is very warm

b. This is normal. HDBaseT receivers do run very warm when signal is

applied. You will note the transmitter runs much cooler.

1. All transmission distances are measured using Belden 1583A CAT5e 125MHz Solid UTP cable. The transmission distance

is defined as the distance between the video source and the display.

2. To reduce the interference among the unshielded twisted pairs of wires in UTP cable, you can use shielded STP cables to

improve EMI problems, which is worsen in long transmission.

Warning: Do not plug RJ-45 HDBaseT output to non-HDBaseT complaint devices

or damage may occur to either product.