Owner's Manual
www.august.com/support.
August
may
attempt
to
troubleshoot
a warranty-related problem prior
to
issuing a RMA
number. August may ask
for
additional information upon request. Issued RMA numbers remain valid
for
thirty
days from issuance.
Once
an RMA
number
is obtained,
your
Device must
be
shipped
freight prepaid;
together
with
proof
of
purchase and all accessories. either its original packaging
or
packaging affording an
equal
degree
of
protection,
to
the
August
authorized distribution facility identified
by
the
CSR.
Failure
to
return
any
of
the
accessories may result in a
delay
and/or
result in a credit
to
August
or
an invoice
for
the
missing accessories.
In
performing warranty service,
August
may furnish replacement parts
on
an exchange basis and
replaced
parts
will
become
the
property
of
August. Replacement parts provided
by
August
shall
be
new
or
refurbished and
of
comparable quality,
and
may
be
a
different
part
that
contains compatible features and functions.
You
will reimburse
August
for
the
inspection, testing
and
repair
of
returned
equipment
determined
by
August
not
to
be
defective
or
which
falls under
one
of
the
warranty exclusions
described
below
(as
well as pay all shipping
and
handling
charges). In all cases, August's
determination
as
to
whether
or
not
the
equipment
is
defective
and
covered
by
warranty will
be
final.
Any
replacement
equipment
will
be
warranted
hereunder
for
a period
of
one
(1)
year
from
shipment.
August
reserves the
right
to
change
the method
by
which
August
may
provide
warranty service
to
you,
and
your
Device's eligibility
to
receive a particular
method
of
service.
4. Scope
of
and Limitation
of
Warranty.
The warranty on this Device is limited
to
the
repair
or
replacement
of
defective Devices as described in the Limited
Warranty section above. This warranty
does
not
cover customer training and education, installation,
set
up
or
adjustment, signal
or
reception problems. The
August
Smart Lock
is
not
an ANSI
or
BHMA certified
door
lock
and
must
be
correctly installed and used
with
a certified
door
lock
that
is operating in
good
condition. You assume all
risk associated with
the
suitability, installation and performance
of
the
door
lock
and
other
third party components,
hardware, software and services
that
you select.
This warranty
does
not
cover
damage
(i)
due
to
acts
of
God,
other
forces
beyond
our
reasonable control, such
as
internet
or
power
outages, wars, riots, terrorism, labor disputes, earthquakes. floods
or
other
events
of
"force
majeure," accident, misuse, abuse, negligence, commercial use
or
modification of,
or
to
any part
of
your
Device;
(ii) caused
by
any
third
party
product, service
or
system, use
of
the
Device
for
purposes
other
than
for
which the
Device was
designed
or
intended,
or
use in
improper
temperature, humidity
or
other
environmental conditions,
or
use
of
the
Device
in violation
of
written instructions provided
by
August
(which may
be
provided
at
the
time
of
purchase
or
on
its website
at
www.august.com/support). This warranty
does
not
cover
defects
due
to
normal
wear
and tear
or
aging. This warranty
does
not
cover
damage
due
to
improper
repair, operation
or
maintenance
or
connections
to
improper
voltage
supply
or,
to
the
extent
allowed
by
law, attempted repair
by
anyone
other
than a
2