Product manual

Audyssey Audio Dock Air Manual 17
Problems and Solutions
Refer to the table below for solutions to common problems.
PROBLEM SOLUTIONS
My Audio Dock Air won’t join my
home network (the AirPlay LED
continues to ash).
1. Conrm that you entered your Wi-Fi network password correctly.
‣ Double-check spelling, capitalization and special characters.
‣ Check that Cap Lock is not on.
2. Check that your Wi-Fi router is on and discoverable.
3. Conrm that you are using WPA/WPA2 Personal security (not WEP or WPA/WPA2 Enterprise).
4. Try moving your setup device (computer or iOS device) and Audio Dock Air closer to your Wi-Fi router during the
AirPlay setup process.
5. Press and hold the PAIR button on the back of the dock and recongure the unit (See “AirPlay Setup and
Conguration” section).
I am trying to play music over
AirPlay and no sound is coming out
of the dock.
1. Check the Power LED status.
‣ If the LED is red, your dock is on mute. Push the volume wheel to unmute and turn the volume wheel
clockwise until you reach a desirable volume.
‣ If the LED is green, continue to Step 2.
2. Check the AirPlay LED status.
‣ If the LED is NOT solid green, your AirPlay is not properly congured. Press and hold the PAIR button on the
back of the dock to restart the AirPlay setup process.
‣ If the LED is solid green, continue to Step 3.
3. Turn up the volume by turning the volume wheel clockwise.
4. Unplug yourAudio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should
automatically reconnect to your Wi-Fi network with the previously congured AirPlay settings.
I don’t see the AirPlay icon in my
iTunes or on my iPhone/iPad/iPod
touch.
1. Update iTunes or your iOS software to the latest version.
2. Close and restart your iTunes or iOS device.
3. Check that your Audio Dock Air and computer/device are on the same home Wi-Fi network.
I can’t connect to my iTunes library
using the Remote app.
1. From iTunes, go to the Advanced menu and select “Turn On Home Sharing.”
2. Be sure your iOS device and iTunes are using the same Apple account and are on the same Wi-Fi network.
I am getting an error “AirPlay
Speaker Not Available” when I try to
play to my Audio Dock Air.
AirPlay supports playing one source device at a time. If you encounter the following error: “The speaker “LES_
AudioDock_Air” is currently being used by someone else.”
This error indicates your Audio Dock Air is currently being playing music from another source (e.g., your computer
with iTunes, another iPhone/iPad/iPod touch).
Identify the current source device and stop playback; then retry from the desired source device.
I’m getting audio glitches and/or
dropouts.
Your Wi-Fi signal strength may be affecting AirPlay streaming. Also, browsing Internet content and media via your
Wi-Fi network may affect AirPlay performance.
1. Move your Audio Dock Air closer to your Wi-Fi access point.
2. Stop or limit Internet surng while using AirPlay.
3. Move the Audio Dock Air away from items that may interfere with the Wi-Fi signal, such as microwave ovens.
4. Reboot your wireless router, your Audio Dock Air and your computer or iOS device.
5. Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should
automatically reconnect to your Wi-Fi network with the previously congured AirPlay settings.
I am trying to play music with the
AUX input and no sound is coming
out of the dock.
1. Check the volume of your source device and turn it up to the maximum volume.
2. Check the Power LED status.
‣ If the LED is red, your dock is on mute. Push the volume wheel to unmute and turn the volume wheel
clockwise until you reach a desirable volume.
‣ If the LED is green, continue to Step 3.
3. Remove the 3.5 mm audio cable from the dock and reconnect.
4. Remove the 3.5 mm audio cable from your player and conrm that the source is outputting audio.
5. Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Try again.
I was streaming music and suddenly
the AirPlay LED started ashing
orange.
Unplug your Audio Dock Air from your wall outlet and wait 20 seconds. Plug it back in. Your unit should
automatically reconnect to your Wi-Fi network with the previously congured AirPlay settings.
Visit audyssey.com/support for FAQs
and support forums or call 877.655.4901.
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