User Guide

− Troubleshooting −
139
18 Troubleshooting
Should problems arise with the telephone, refer to the following
information. In the case of technical problems, contact our Hotline, tel.
0180 5 00 13 88 (Telekom costs at time of going to print: 12 ct/min). In
the case of claims under the terms of guarantee, contact your sales
outlet. There is a 2 year period of guarantee.
Faults Corrective measures
No connection to base
station possible
− Check that the handset has been regi-
stered on the base station with the cor-
rect PIN.
No telephone calls possi-
ble
− The telephone line is not connected
properly or is defective. Only use the
telephone connection cable supplied.
− Test whether the telephone connection
is in order by using another telephone.
− The power adapter plug is not plugged
in or there is a complete power failure.
− The rechargeable standard batteries
are empty or defective.
− The handset is too far from the base
station.
Connection is disturbed or
cut off
− The handset is too far from the base
station.
− The base station is in an unsuitable
location.
Dialling not possible − Dialling method set incorrectly (refer to
Chapter 13.2).
The system no longer re-
sponds or is in an undefi-
ned state
− Reset all the functions to their default
status (refer to Chapter 14.4).
− Disconnect the power adapter plug
briefly from the power socket.
The charging control lamp
does not light up
− Place the handset correctly in the base
station, clean the contact surfaces on
the handset and the base station with
a soft, dry cloth.