User`s manual

MP-1xx/H.323 User’s Manual 8. Diagnostics
Version 4.2 Beta 103 June 2003
8.6 Solutions to Possible Problems
8.6.1 General
If there is a problem, check the following resources:
" Web browser status and channel parameter pages.
" Log messages of MP-1xx in HyperTerminal screen.
" BootP & TFTP log messages (for startup problems).
" Log messages in SysLog server.
8.6.2 Possible Common Problems
Possible common problems are described in Table 8-3.
Table 8-3: Possible Common Problems (continues on pages 103 to 103)
Problem Possible Cause What to do
Software does not function in MP-
1xx
Try to “ping” to MP-1xx. If ping fails, check for network
problems/definitions and try to reset the MP-1xx
Network problem Check cables.
Check if default Gateway can reach IP of box.
Check if box got the correct IP (it can be seen in the
HyperTerminal screen).
Network definitions
Check the validity of IP address, subnet and default
Gateway.
If default Gateway is not used, enter 0.0.0.0
Check if BootP server replied to MP-1xx at restart; it is
seen in the BootP server log.
Try to restart BootP server.
No communication
BootP didn’t reply to box
Check the MAC address of the box in BootP server.
TFTP server down Check if TFTP server working.
TFTP server didn’t get the request Check this in its log.
MP-1xx didn’t request the file from
your TFTP
Look in HyperTerminal for the TFTP server IP address
that the MP-1xx is trying to use.
TFTP server bug Try to restart TFTP server.
BootP sent to MP wrong TFTP
server address
Check in HyperTerminal screen the address of used
TFTP.
ini file does not exists in default
directory of TFTP
Check default directory of TFTP server and check that
ini file exists there.
Wrong ini file name
Verify in windows explorer that file extensions are
displayed and the ini file isn’t by mistake “XXX.ini.ini”.
Verify that extension ini is in lowercase letters.
ini file was not loaded
TFTP have too short timeout
Verify that:
Timeout = 2 sec,
# of retransmission = 10
ini file is not in the correct position
Old ini file was probably loaded. Check which ini file was
loaded. This can be done using HyperTerminal screen.
The Gateway displays contents of ini file before it
began.
Wrong ini file loaded
ini file corrupted check ini file syntax
BootP reply from
wrong BootP server
Other BootP servers contain MAC
address of Gateway
Check that only your BootP server contains MP-1xx
MAC address.