User`s manual

Mediant 2000 & TP-1610 & TP-260
SIP User's Manual 112 Document #: LTRT-68805
5.7.3 Activating the Internal Syslog Viewer
The Message Log screen displays Syslog debug messages sent by the gateway.
Note that it is not recommended to keep a ‘Message Log’ session open for a prolonged
period (refer to the Note below). For prolong debugging use an external Syslog server,
refer to Section
14.2 on page 304.
Refer to the Debug Level parameter ‘GwDebugLevel’ (described in Table
6-2) to determine
the Syslog logging level.
¾ To activate the Message Log, take these 4 steps:
1. In the General Parameters screen under Advanced Parameters submenu
(accessed from the Protocol Management menu), set the parameter ‘Debug Level’ to
5. This parameter determines the Syslog logging level, in the range 0 to 5, where 5 is
the highest level.
2. Open the ‘Message Log’ screen (Status & Diagnostics menu > Message Log); the
‘Message Log’ screen is displayed and the Log is activated.
Figure 5-41: Message Log Screen
3. Select the messages, copy them and paste them into a text editor such as Notepad.
Send this txt file to our Technical Support for diagnosis and troubleshooting.
4. To clear the screen of messages, click on the submenu Message Log; the screen is
cleared and new messages begin appearing.
Tip: Do not keep the ‘Message Log’ screen minimized for a prolonged period as
a prolonged session may cause the gateway to overload. As long as the
screen is open (even if minimized), a session is in progress and messages
are sent. Closing the screen (and accessing another) stops the messages
and terminates the session.