Specifications

1725-86914-000_C.docx
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Appendix D: Information needed when
you Contact Spectralink Support
To ensure that you get the best service possible, certain information about your system is
required so that any service issue can be speedily resolved.
Before logging a Service Request:
The following checklist identifies tasks that you should complete prior to logging a Service
Request with Spectralink Technical Support:

Describe the application/network (Optional - provide network diagram)

Describe when the problem started and what has recently changed. (Required)

What is the software version? (Required)

Have you reproduced the issue, and documented the procedure? (Required)

Have you collected all the relevant logs and configuration files? (Required)

Board INI file – (Required - Extract from Web interface)

Syslog – (Required)

Ethernet Capture – (Optional - Readable by Ethereal or Wireshark)

DSP Trace – (Optional)

PSTN Trace – (Optional)