Product specifications

420HD IP Phone with Microsoft Lync
Administrator's Manual 84 Document #: LTRT-09930
6.7.8 Enabling Tracing
It is recommended to set up the phone to store trace messages for effective
troubleshooting and diagnosis.
 To enable tracing:
1. Log in to the Web management tool of the 420HD IP Phone, using HTTPS (e.g.,
https://172.17.0.103) through your Web browser. The phone's IP address can be
obtained from the DHCP server, or from the 420HD LCD screen (press MENU button
> press 5 for Status menu > press OK button for Network Status menu > press OK
button > press the Navigation key to scroll down until the IP address is displayed).
2. Open the Tracing page (Status & Diagnostics tab > Diagnostics menu > Tracing).
3. Set the 'Max File Size' field to 1024.
4. Set the 'Trace Level' field to Debug to activate tracing to debug level.
5. Click Submit.
6. Click Clean log, and then power up the 420HD IP Phone.
7. After the 420HD IP Phone completes the power-up process, click Save log.
8. Send the saved logged trace to AudioCodes Customer Technical Support for
troubleshooting.
Figure 6-10: Configuring Tracing