AudioCodes HD VoIP 300HD Series of High Definition IP Phones 310HD IP Phone User’s Manual 310HD IP Phone Version 1.4.
User's Manual Contents Table of Contents 1 Introduction ................................................................................................................. 9 2 Hardware Setup ......................................................................................................... 11 2.1 Unpacking the Package Contents ...................................................................................11 2.2 Physical Description ............................................................
310HD IP Phone 6.4 Making Simultaneous Calls .............................................................................................45 6.5 Hosting Three‐Way Conference Calls .............................................................................46 6.6 Transferring Calls ............................................................................................................46 6.7 Muting Calls .............................................................................................
User's Manual Contents List of Figures Figure 2-1: Front View of IP Phone .................................................................................................................. 12 Figure 2-2: Rear View of IP Phone ................................................................................................................... 14 Figure 2-3: Cabling the IP Phone .....................................................................................................................
310HD IP Phone List of Tables Table 2-1: IP Phone’s Font View Descriptions ................................................................................................. 13 Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................ 14 Table 3-1: In-Progress Operational Messages Displayed on LCD Screen ......................................................
User's Manual Notices Notice This manual provides a description for operating the 310HD IP Phone. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. Updates to this document and other documents can be viewed by registered customers at http://www.audiocodes.
310HD IP Phone Reader’s Notes User's Manual 8 Document #: LTRT-24701
User's Manual 1 1. Introduction Introduction AudioCodes 310HD IP Phone is based on AudioCodes proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience for its Voice-over-IP (VoIP) calls. The 310HD IP Phone is a fully-featured telephone that provides voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
310HD IP Phone Reader’s Notes User's Manual 10 Document #: LTRT-24701
User's Manual 2. Hardware Setup 2 Hardware Setup 2.1 Unpacking the Package Contents When unpacking the IP phone, ensure that all the following items are present and undamaged: 310HD IP Phone Handset Ethernet Cable AC Power Adapter Wall-Mounting Screws (Two) Wall-Mounting Bracket If anything appears to be missing or broken, contact your AudioCodes sales representative for assistance. Version 1.
310HD IP Phone 2.2 Physical Description You can use the graphics below to identify buttons and hardware on your phone. Use this section to familiarize yourself with the phones buttons functions. 2.2.1 Front View The front view of the phone is shown below and described in Table 2-1.
User's Manual 2. Hardware Setup Table 2-1: IP Phone’s Font View Descriptions Item # Label/Name Description 1 Display Screen Displays calls and status information. 2 MENU Press to access the menu options or cancel your selection and return to the previous menu level. 3 Message Indicator An illuminated red light indicates that there is an incoming call (flashing) or message (steady on). 4 4-way Navigation Keys Press to scroll through lists and menus on the display screen.
310HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in Table 2-2. Figure 2-2: Rear View of IP Phone Table 2-2: IP Phone’s Rear View Descriptions Item # Label/Name 1 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink 10/100 Mbps) connection. If you are using Power over Ethernet (PoE), the power to the phone is supplied from the Ethernet cable (draws power from either a spare line or signal line).
User's Manual 2.3 2. Hardware Setup Cabling the Phone The procedure below describes how to cable your phone. ¾ To cable the phone: 1. Connect the RJ-9 handset jack to the handset. 2. (Optional) Connect the RJ-9 headset jack to a headset. 3. Connect the LAN port to the IP network, using a CAT 5 Ethernet cable. 4. Connect the PC port to your computer, using a CAT 5, straight-through Ethernet cable. 5. Connect the connector tip of the AC power adapter to the phone’s power socket (labeled DC 12V).
310HD IP Phone 2.4 Mounting the Phone The phone can be mounted in one of the following ways: 2.4.1 Desktop mounting (refer to Section 2.4.1 below) Wall mounting (refer to Section 2.4.2 on page 17) Placing the Phone on a Desk This section describes the procedures for placing the phone on a desk or flat surface and routing the phone’s cables. ¾ To place the phone on a desk 2.4.1.1 1.
User's Manual 2.4.2 2. Hardware Setup Wall-Mounting the Phone You can mount the phone on a wall or wall plate. You need two screws (not supplied) to fit the keyhole slots. ¾ To wall mount the phone: 1. On the wall or a wall plate, drill two holes with a distance of 3 15/16 inches (100 mm) apart. 2. Thread a screw into each hole with each head extending about 3/16 inch (5 mm) from the wall or wall plate. Figure 2-4: Wall-Mounting Dimensions 3.
310HD IP Phone Reader’s Notes User's Manual 18 Document #: LTRT-24701
User's Manual 3 3. Getting Started with the Phone’s User Interface Getting Started with the Phone’s User Interface The 310HD IP Phone provides an LCD-based user interface screen, providing an intuitive, menudriven user interface for configuration and viewing various call information. This section provides an overview on using the phone’s screen. 3.1 Areas of the LCD Screen The main areas of the phone’s LCD screen in idle display (i.e.
310HD IP Phone ¾ To access menus: 3.3 1. Press the MENU key. 2. Scroll through the main menu list to the required menu, using the keys. 3. To select a menu, perform one of the following: • Press the ENTER key. • Press the right and Navigation Navigation key. 4. To navigate to subsequent menu levels (if exist), repeat steps 2 through 3. 5. To cancel your selection and move up to the previous menu level, press the left Navigation key.
User's Manual 3. Getting Started with the Phone’s User Interface • . (period) • _ (underscore) • + (plus) Figure 3-4: Entering Symbols ¾ To add a space: Press the 0 key. ¾ To delete an entered character: Version 1.4 Press the left Navigation key; the character to the left of the cursor is deleted.
310HD IP Phone 3.4 Displayed Messages The phone’s LCD screen displays messages to indicate certain process currently in progress.
User's Manual 4 4. Customizing Your Phone Customizing Your Phone This chapter provides step-by-step procedures on customizing your phone. 4.1 Managing Your Personal Phone Directory The phone directory feature enables you to add contacts to your phone’s local directory, and then edit and delete them if required. Once you have added a contact, you can easily call the contact directly from the directory (refer to Section 6.1 on page 43).
310HD IP Phone 4.1.2 Adding Contacts The procedure below describes how to add a new contact to the phone directory ¾ To add a contact to the phone directory: 1. Access the Directory screen. 2. Select the New option (using the key. 3. Define the contact’s name: 4. 5. 4.1.3 and Navigation keys), and then press the ENTER a. Select the Name field, and then press the ENTER key. b. Enter the name of the new contact, using the phone’s keypad (as described in Section 3.3 on page 20). c.
User's Manual 4. Customizing Your Phone key; the phone category list is displayed. 4.1.4 and Navigation keys), and then press 4. Select the required phone category (using the the ENTER key; the phone number is displayed. 5. Modify the number as required (using the ENTER key. 6. and Navigation keys), and then press the ENTER Select the Save option (using the key; the “Saving Contact” message is displayed, indicating that the modified contact is saved.
310HD IP Phone 4.1.5 Viewing Contacts You can view a list of contacts defined in your phone directory. ¾ To view contacts: 1. Access the Directory screen. 2. Select the View option, and then press the ENTER key; the list of directory contacts appear: 3. Scroll through the list using the and Navigation keys. If you select a contact (by pressing the ENTER key), the following options are displayed: 4.1.6 Dial – to dial the contact (refer to Section 6.
User's Manual 4. 4.2 4. Customizing Your Phone Press the ENTER key to display a list of options: • Dial – to dial the contact (refer to Section 6.1 on page 43) • Detail – displays the contact’s details such as phone numbers • Edit – to modify the contact’s details (refer to Section 4.1.3) • Delete – to remove the contact from the directory (refer to Section 4.1.
310HD IP Phone 3. 4.2.2 Enter the phone number that you want to assign the speed dial key, and then press the ENTER key to save your settings; the newly defined speed dial key with its phone number is displayed: Editing Speed Dials The procedure below describes how to modify the phone number assigned to an existing speed dial. ¾ To edit a speed dial: 1. Access the Speed Dial submenu to view the list of speed dials. 2.
User's Manual 4.2.3 4. Customizing Your Phone Deleting Speed Dials The procedure below describes how to delete an existing speed dial. ¾ To delete a speed dial: 1. Access the Speed Dial submenu to view the list of speed dials. 2. and Navigation keys) that you want to delete, and then Select a speed dial (using the press the ENTER key; the following screen appears: Note: If you decide that you don’t want to delete the speed dial, press the Navigation key to return to the previous screen. 3.
310HD IP Phone 4.3 Selecting a Ring Tone You can select a ring tone for your phone for indicating incoming calls. ¾ To select a ring tone: 1. From the idle screen, press the MENU key, select the Phone Settings menu, and then select the Ring Tone submenu. A list of ring tones are displayed: 2. and Choose the desired ring tone (using the the list, a sample of the ring tone is played. 3. Select the ring tone by pressing the ENTER key; an asterisk is displayed to the left of the ring tone name. 4.
User's Manual 4.4 4. Customizing Your Phone Enabling Call Waiting Call waiting allows you to receive another call while you are in a call with another party. If call waiting is enabled and you receive a second call while you are currently in a call with another party, the phones Display RED LED flashes. You can take the second call by placing the first one on hold (as described in Section 6.3 on page 44).
310HD IP Phone 4.5 Defining Call Forwarding The Call Forward feature allows you to automatically redirect an incoming call to another phone number, upon a user-defined condition (e.g., when your line is busy). The configuration of the call forward feature is performed in two stages. The first stage is the actual call forward setup; the second stage is the activation. ¾ To configure call forwarding: 1. Press the FORWARD key; the following appears: 2. Enable call forwarding: a.
User's Manual 4. Customizing Your Phone b. c. 4. 5. Select the condition (using the key: and Navigation keys), and then press the ENTER ♦ Busy: calls are forwarded if your phone is busy ♦ No-Reply: calls are forwarded if you do not answer within a user-defined time (see Step 7) ♦ Unconditional: calls are always forwarded regardless of condition If you selected the No-Reply option, perform the following (otherwise, skip to Step 4): a.
310HD IP Phone 4.6 Activating Do Not Disturb The Do Not Disturb feature allows you to prevent the phone from ringing and receiving incoming calls. When Do Not Disturb is activated and someone calls your phone, the caller hears a busy tone. ¾ To activate Do Not Disturb: Press the DND key; the “Do Not Disturb” message is displayed on the screen: ¾ To deactivate Do Not Disturb: 4.7 Press the DND key; the “Do Not Disturb” message no longer appears on the screen.
User's Manual 4. Customizing Your Phone 4. Press the ENTER key to save the date settings; you are returned to the previous menu. 5. Select the Time option (using the key. 6. and Navigation keys to move between Edit the time in the format hh:mm. Use the and Navigation keys to change their values. digits. Use the 7. Press the ENTER key to save the time settings. Version 1.
310HD IP Phone Reader’s Notes User's Manual 36 Document #: LTRT-24701
User's Manual 5 5. Basic Phone Operations Basic Phone Operations This chapter describes the phone’s basic calling operations. 5.1 Using the Phone’s Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: Simply lift the handset off the cradle to answer or make a call. Hands-free modes: • • Speakerphone: The speaker can be activated during a call and when making a call, by one of the following: ♦ SPEAKER key: Press the SPEAKER key.
310HD IP Phone ¾ To end dialing of a call (before the call is answered): 5.2.1 Press the SPEAKER key. Dialing with the Keypad You can make calls by dialing the number directly from the phone’s keypad. ¾ To make a call using the keypad: 5.2.2 1. Enter the telephone number using the alphanumerical keypad. 2. Once you have completed entering the number, you can then dial the number by performing one of the following: • Pressing the # (pound) key.
User's Manual 5.2.3 5. Basic Phone Operations Dialing Logged (History) Calls The phone logs all calls (missed, received and dialled). You can easily dial a logged call, as described in the procedure below. ¾ To dial a logged call: 1. From the idle screen, press the MENU key, and then select the Call History menu. 2. and Select the Missed Calls, Received Calls, or Dialed Numbers option (using the Navigation keys), and then press the ENTER key; a list of numbers or contacts are displayed: 3.
310HD IP Phone 5.3 Answering Calls The phone indicates an incoming call by the following: Screen displays the caller’s ID and the “Calling” notification Phone rings (ringing tone) System Status LED flashes red You can answer a call, by performing one of the following: Handset: Picking up the handset Headset: Pressing the HEADSET key Speaker: Pressing the SPEAKER key When you answer the call, the “Connected” message is displayed: 5.
User's Manual 5.5 5. Basic Phone Operations Viewing Call History Your phone stores logged missed, received, and dialed calls. In idle display, the phone indicates missed calls by displaying the “Missed Call” notification with the number of missed calls, as shown below: ¾ To easily view missed calls from the idle display: If the “Missed Call” notification is displayed, press the ENTER key. For a description of handling missed calls, see the procedure below for viewing all types of logged calls.
310HD IP Phone 4. Select a logged entry (using the key; the following screen appears: and Navigation keys), and then press the ENTER 5. Select one of the following options (using the the ENTER key: and Navigation keys), and then press • Dial: dials the number of the selected call entry. • Detail: displays details of the call entry (phone number, caller ID, and date and time of call) • Save: saves the related information about the call entry in the personal directory (refer to Section 4.
User's Manual 6 6. Advanced Phone Operations Advanced Phone Operations This chapter describes advanced calling features offered by your phone. 6.1 Calling Phone Directory Contacts You can make calls to contacts that are listed in the phone’s directory. ¾ To dial a phone directory contact: 1. Access the phone directory, by performing one of the following: • From the idle screen, press the MENU key, select the Phone Settings menu, and then select the Directory submenu. • Press the DIRECTORY key.
310HD IP Phone 4. 6.2 Select the required number, and then press the ENTER key; the phone automatically dials the contact’s number and attempts to place the call, as shown below: Placing Calls with Speed Dialing You can use the Speed Dial keys (located on the right side of the phone) to quickly dial a configured speed dial number. For configuring speed dials, refer to Section 4.2 on page 27.
User's Manual 6.4 6. Advanced Phone Operations Making Simultaneous Calls Your phone allows you to make up to two calls on the same line. This is achieved by placing the first call on hold before making the second call. ¾ To make multiple calls: 1. Make the first call. Below shows an example of a call connected to contact “Sue Lee”: 2. Press the Hold key; the call is put on hold and the phone prompts you to enter the phone number of the second call: 3.
310HD IP Phone 6.5 Hosting Three‐Way Conference Calls You can make a three-way conference call between your phone and two other called parties. ¾ To make a three‐way conference call: 1. Make a call to the first participant of the conference call. 2. Put the first call on hold (by pressing the HOLD key). 3. Make a call to the second call participant. 4. When the second call party answers, press the CONFERENCE key; a conference call with all parties is established.
User's Manual 3. 6. Advanced Phone Operations Transfer the call: • Semi-Attended Transfer: While the called party is ringing (i.e., before call is answered), press the TRANSFER key. • Attended Transfer: Wait until the call is answered (if necessary, speak to the called party), and then press the TRANSFER key. The “Transferring” message is displayed, indicating that the phone is currently transferring the call: Once the call is transferred, the phone returns to idle state. Version 1.
310HD IP Phone 6.7 Muting Calls The phone allows you to mute the phone’s microphone (of the handset, headset, and speakerphone) during a call so that the other party cannot hear you. While a call is muted, you can still hear the other party but the other party cannot hear you. Muting calls can also be used during conference calls. ¾ To mute/unmute a call: 1. During a call, press the MUTE key; the call is muted and the “Mute” message is displayed: 2.
User's Manual 6.8 6. Advanced Phone Operations Retrieving Voice Mail Messages When you have at least one new message in your voice mail box, the System Red LED is lit. This is typically referred to as message waiting indication (MWI). ¾ To listen to voice mail messages: Press the VOICE MAIL key; the phone dials your voice mail box. Follow the instructions of your voice mail provider as required.
AudioCodes HD VoIP 300HD Series of High Definition IP Phones 310HD IP Phone User’s Manual 310HD IP Phone Version 1.4.0 www.audiocodes.
