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AudioCodes

Series of High Definition IP Phones

HD VoIP

Administrator’s Manual

310HD / 320HD / 420HD IP Phones

Version 2.0.0

Summary of content (284 pages)

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AudioCodes Series of High Definition IP Phones HD VoIP Administrator’s Manual 310HD / 320HD / 420HD IP Phones Version 2.0.
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Administrator's Manual Contents Table of Contents 1 Introduction ....................................................................................................... 15 Configuration Tools ................................................................................................17 2 IP Phone User Interface .................................................................................... 19 2.1 Accessing the Administration Menu ...............................................................
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310HD, 320HD and 420HD IP Phones 9.2 Protocols for Acquiring Files .................................................................................. 53 Quick Setup..............................................................................................................55 10 Quick Setup ....................................................................................................... 57 Networking ...................................................................................................
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Administrator's Manual Contents 19.2 Configuring RTP Port Range and Payload Type ................................................. 118 19.3 Configuring RTP QoS .......................................................................................... 119 19.4 Configuring Codecs.............................................................................................. 120 20 Voice Settings ................................................................................................. 123 20.
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310HD, 320HD and 420HD IP Phones 24.4 Using the Configuration File ................................................................................. 168 25 Phone Directory............................................................................................... 169 25.1 Corporate Directory .............................................................................................. 169 25.1.1 LDAP-based Corporate Directory ..........................................................................
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Administrator's Manual Contents 32 Changing User Login Credentials.................................................................. 207 33 Restarting Phones........................................................................................... 209 33.1 Restarting Phone using Phone User Interface ..................................................... 209 33.1.1 310HD IP Phone ....................................................................................................209 33.1.2 320HD IP Phone ..
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310HD, 320HD and 420HD IP Phones 39.2.2 39.2.3 39.2.4 39.2.5 39.2.6 39.2.7 39.2.8 Keypad and Off-Hook/On-Hook Test.....................................................................243 Green-Color LEDs Test .........................................................................................245 Red-Color LEDs Test.............................................................................................246 Handset Test ...............................................................................
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Administrator's Manual Contents List of Figures Figure 2-1: Language Web Field – 310HD.............................................................................................22 Figure 2-2: Language Web Field – 320HD.............................................................................................23 Figure 2-3: Language Web Field – 420HD.............................................................................................24 Figure 3-1: Web Login Window ...............................
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310HD, 320HD and 420HD IP Phones Figure 23-7: Headset Web Fields .........................................................................................................158 Figure 25-1: LDAP Web Fields .............................................................................................................169 Figure 25-2: Corporate Directory Web Field ........................................................................................172 Figure 25-3: Add Contact Web Fields ........................
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Administrator's Manual Contents List of Tables Table 2-1: LCD Display Parameters .......................................................................................................22 Table 2-2: Language Display Parameters ..............................................................................................23 Table 2-3: Language Display Parameters ..............................................................................................24 Table 4-1: Example of CSV File ....................
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310HD, 320HD and 420HD IP Phones Table 29-1: SRTP Parameters .............................................................................................................191 Table 30-1: EAP MD5 Parameters .......................................................................................................200 Table 30-2: EAP TLS Parameters ........................................................................................................201 Table 32-1: Username and Password Parameters ...............
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Administrator's Manual Notices Notice This manual shows administrators how to set up and configure AudioCodes' 310HD, 320HD and 420HD IP Phones. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
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310HD, 320HD and 420HD IP Phones Related Documentation Document Name 300HD IP Phone Series Release Notes 310HD IP Phone Quick Guide 310HD IP Phone User’s Manual 320HD IP Phone Quick Guide 320HD IP Phone User’s Manual 420HD IP Phone User’s Manual 420HD IP Phone Quick Guide Regulatory Information Compliancy and Regulatory Information can be viewed at http://www.audiocodes.com/library.
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Administrator's Manual 1 1. Introduction Introduction This manual is intended for the system administrator responsible for setting up and configuring the 310HD, 320HD and 420HD IP Phones. AudioCodes' IP phones are based on AudioCodes' proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience in Voice-over-IP (VoIP) calls.
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310HD, 320HD and 420HD IP Phones Reader’s Notes Administrator's Manual 16 Document #: LTRT-09910
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Part I Configuration Tools
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310HD, 320HD and 420HD IP Phones Reader’s Notes
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Administrator's Manual 2 2. IP Phone User Interface IP Phone User Interface The IP phone provides a Liquid Crystal Display (LCD) based screen, offering an intuitive, menu-driven interface for configuring the phone. The administrative tasks are performed in the phone’s Administration menu. 2.1 Accessing the Administration Menu The procedures to access the Administration menu using the 310HD, 320HD and 420HD IP Phones, are described below. Notes: 2.1.1 • The default password is 1234.
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310HD, 320HD and 420HD IP Phones 2.1.2 320HD IP Phone The Administration menu is password protected. The default password is "1234". To access the Administration menu: 1. In idle display, press the MENU key; the Menu list is displayed: 2. Using the and Navigation keys, choose the Administration submenu, and then press the Select softkey; you are prompted for a password: 3. Enter your password, and then choose OK.
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Administrator's Manual 2.1.3 2. IP Phone User Interface 420HD IP Phone Accessing the Administration menu of the 420HD IP phone is identical to accessing that of the 320HD IP phone. The phone is password protected. The default password is "1234". To access the Administration menu: 1. In idle display, press the MENU key; the Menu list is displayed. Press the navigation control's lower rim to navigate to the Administration option. 2. Press the Select softkey; you are prompted for a password. 3.
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310HD, 320HD and 420HD IP Phones 2.2 Changing Display Language This section describes how to change the language of the LCD display of the IP Phones. 2.2.1 310HD IP Phone The Changing Display Language feature can be configured using the Web or Configuration File, as described below. To choose a language: Using the Web: 1. Access the ‘Language’ page (Configuration tab > Personal Settings menu > Language). Figure 2-1: Language Web Field – 310HD 2.
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Administrator's Manual 2.2.2 2. IP Phone User Interface 320HD IP Phone The Changing Display Language feature can be configured using the Web or Configuration File, as described below. To choose a language: Using the Web: 1. Access the ‘Language’ page (Configuration tab > Personal Settings menu > Language). Figure 2-2: Language Web Field – 320HD 2.
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310HD, 320HD and 420HD IP Phones 2.2.3 420HD IP Phone The Changing Display Language feature can be configured using the Web or Configuration File, as described below. To choose a language: Using the Web: 1. Access the ‘Language’ page (Configuration tab > Personal Settings menu > Language). Figure 2-3: Language Web Field – 420HD 2. Select the language according to the parameter in the table below, and then click Submit; the phone reboots and changes the LCD display language accordingly.
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Administrator's Manual 3 3. Web Interface Web Interface This chapter describes the phone’s embedded Web server interface that is used for configuring the phone. 3.1 Accessing Web Interface You can use any standard Web browser (such as Microsoft Internet Explorer) to access the phone’s Web interface. The IP address used for accessing the Web interface is the phone’s IP address, received from a DHCP server or manually configured (static IP address). To access the phone’s Web interface: 1.
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310HD, 320HD and 420HD IP Phones 3.2 Getting Started with the Web The areas of the Web interface are shown below: Figure 3-2: Web Interface Areas The Web interface is composed of the following main areas: Toolbar: displays AudioCodes logo and provides the following buttons: • Home: opens the Home page • Log off: closes the Web interface Navigation bar: provides tabs for accessing the configuration menus: • Configuration: provides menus for configuring the phone.
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Administrator's Manual 4 4. Configuration File Configuration File This section describes the Configuration file and the parameters that you can set in the Configuration file. 4.1 Introduction The Configuration file can be loaded to the phone using the automatic provisioning mechanism, or manually from your local computer using the Web interface (see Section 3 on page 25). The subsections below describe the Configuration file syntax and linking additional Configuration files to a Configuration file. 4.
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310HD, 320HD and 420HD IP Phones In addition, the Configuration file can provide URL paths (FTP, TFTP, HTTP, or HTTPS) to where the additional files are located, as shown in the example below (shown in bolded font): system/type=310HD include http://10.10.10.10/310HD__voip.cfg include https://remote-pc/vlan_conf.cfg include tftp://10.10.10.10/310HD__network.cfg include ftp://remote-pc/provisining_conf.
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Administrator's Manual 4. Configuration File 4.5 Creating Configuration Files using VoIProvision Utility 4.5.1 Introduction When installing AudioCodes’ 300HD IP Phones, the integrator or IT manager typically wishes to configure each installed IP phone automatically. Using DHCP options or other methods, the IP phone can be instructed to download a configuration file. This file is typically unique to each IP phone, based on the MAC address.
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310HD, 320HD and 420HD IP Phones 4.5.5 CSV File The csv file contains a list of tags and a list of the tag’s values. The first line in the file contains the list of tags (comma-separated) and each of the other lines contains a list of values, where each line record represents an individual IP phone. The csv file is usually exported from the customer’s IP-PBX or some other database and typically contains the list of IP phones (e.g. MAC, extension ID, user name and password of each IP phone).
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Administrator's Manual 4.5.9 4. Configuration File Usage USAGE: VoIProvision