AudioCodes HD VoIP 300HD Series of High Definition IP Phones 310HD IP Phone User’s Manual 310HD IP Phone Version 1.6.
User's Manual Contents Table of Contents 1 Introduction ................................................................................................................. 9 2 Hardware Setup ......................................................................................................... 11 2.1 2.2 Unpacking the Package Contents ...................................................................................11 Physical Description ..............................................................
310HD IP Phone 6 5.4 Ending Established Calls .................................................................................................46 5.5 Ending Unanswered Dialed Calls ....................................................................................47 5.6 Rejecting an Incoming Call ..............................................................................................47 5.7 Viewing Logged Calls ..................................................................................
User's Manual Contents List of Figures Figure 2-1: Front View of IP Phone .................................................................................................................. 12 Figure 2-2: Rear View of IP Phone ................................................................................................................... 14 Figure 2-3: Cabling the IP Phone .....................................................................................................................
310HD IP Phone List of Tables Table 2-1: IP Phone’s Font View Descriptions ................................................................................................. 13 Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................ 14 Table 3-1: In-Progress Operational Messages Displayed on LCD Screen ...................................................... 22 Table 5-1: Audio Devices for Answering Calls ...................
User's Manual Notices Notice This manual provides a description for operating the 310HD IP Phone, a member of AudioCodes 300HD series of high definition (HD) IP phones. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, AudioCodes cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions.
310HD IP Phone Regulatory Information The Compliancy and Regulatory http://www.audiocodes.com/downloads.
User's Manual 1 1. Introduction Introduction AudioCodes 310HD IP Phone is based on AudioCodes proprietary High Definition (HD) voice technology, providing clarity and a rich audio experience for its Voice-over-IP (VoIP) calls. The 310HD IP Phone is a fully-featured telephone that provides voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
310HD IP Phone Reader’s Notes User's Manual 10 Document #: LTRT-24703
User's Manual 2. Hardware Setup 2 Hardware Setup 2.1 Unpacking the Package Contents When unpacking the IP phone, ensure that all the following items are present and undamaged: 310HD IP Phone Handset Ethernet Cable AC Power Adapter Wall-Mounting Screws (Two) Wall-Mounting Bracket If anything appears to be missing or broken, contact your AudioCodes sales representative for assistance. Version 1.6.
310HD IP Phone 2.2 Physical Description You can use the graphics below to identify buttons and hardware on your phone. Use this section to familiarize yourself with the phones buttons functions. 2.2.1 Front View The front view of the phone is shown below and described in Table 2-1.
User's Manual 2. Hardware Setup Table 2-1: IP Phone’s Font View Descriptions Item # Label/Name Description 1 Display Screen Displays calls and status information. 2 MENU Press to access the menu options or cancel your selection and return to the previous menu level. 3 Message Indicator An illuminated red light indicates that there is an incoming call (flashing) or message (steady on). 4 4-way Navigation Keys Press to scroll through lists and menus on the display screen.
310HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in Table 2-2. Figure 2-2: Rear View of IP Phone Table 2-2: IP Phone’s Rear View Descriptions Item # Label / Name Description 1 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink 10/100 Mbps) connection. If you are using Power over Ethernet (PoE), the power to the phone is supplied from the Ethernet cable (draws power from either a spare line or signal line).
User's Manual 2.3 2. Hardware Setup Cabling the Phone The procedure below describes how to cable your phone. Warning: Before connecting your phone to the power supply, refer to the Compliancy and Regulatory Information, which can be downloaded from AudioCodes Web site at www.audiocodes.com/library. To cable the phone: 1. Connect the RJ-9 handset jack to the handset. 2. (Optional) Connect the RJ-9 headset jack to a headset. 3.
310HD IP Phone Figure 2-3: Cabling the IP Phone User's Manual 16 Document #: LTRT-24703
User's Manual 2.4 2. Hardware Setup Mounting the Phone The phone can be mounted in one of the following ways: 2.4.1 Desktop mounting (see Section 2.4.1 below) Wall mounting (see Section 2.4.2 on page 18) Placing the Phone on a Desk This section describes the procedures for placing the phone on a desk or flat surface and routing the phone’s cables. To place the phone on a desk 2.4.1.1 1.
310HD IP Phone 2.4.2 Wall-Mounting the Phone You can mount the phone on a wall or wall plate. You need two screws (not supplied) to fit the keyhole slots. To wall mount the phone: 1. On the wall or a wall plate, drill two holes with a distance of 3 15/16 inches (100 mm) apart. 2. Thread a screw into each hole with each head extending about 3/16 inch (5 mm) from the wall or wall plate. Figure 2-4: Wall-Mounting Dimensions 3.
User's Manual 3 3. Getting Started with Phone’s User Interface Getting Started with Phone’s User Interface The 310HD IP Phone provides an LCD-based user interface screen, providing an intuitive, menudriven user interface for configuration and viewing various call information. This section provides an overview on using the phone’s screen. 3.1 Areas of the LCD Screen The main areas of the phone’s LCD screen in idle display are shown in the figure below: Figure 3-1: Display Screen in Idle Mode Version 1.
310HD IP Phone 3.2 Accessing Menus The phone’s menus are used for configuring the phone (e.g., adding contacts to the phone directory) and for viewing various information (e.g., missed calls). The phone’s main menu is accessed using the MENU key. Drilling down to submenus is done by using the Navigation keys to select the required menu, and then pressing the ENTER key.
User's Manual 3.3 3. Getting Started with Phone’s User Interface Entering Numbers, Letters and Symbols The phone’s alphanumeric keypad allows you to enter numbers, letters, and symbols. This is required when configuring various elements (for example, IP addresses, contact names, etc.). Some keys allow you to enter numbers and symbols while other keys allow you to enter numbers and letters. When dialing numbers directly from the keypad, only numbers (as printed on the keys) are activated.
310HD IP Phone 3.4 Displayed Messages The phone’s LCD screen displays messages to indicate certain process currently in progress.
User's Manual 4 4. Customizing Your Phone Customizing Your Phone This chapter provides step-by-step procedures on customizing your phone. 4.1 Managing Your Personal Phone Directory The phone directory feature enables you to add contacts to your phone’s local directory, and then edit and delete them if required. Once you have added a contact, you can easily call the contact directly from the directory (see Section 6.1 on page 51).
310HD IP Phone 4.1.2 Adding Contacts The procedure below describes how to add a new contact to the phone directory To add a contact to the phone directory: 1. Access the Directory. 2. Select the New option (using the key. 3. Define the contact’s name: 4. 5. User's Manual and Navigation keys), and then press the ENTER a. Select the Name field, and then press the ENTER key. b. Enter the name of the new contact, using the phone’s keypad (as described in Section 3.3 on page 21). c.
User's Manual 4.1.3 4. Customizing Your Phone Searching Contacts Once your phone directory is defined with contacts, you can use the phone’s search feature to quickly and easily locate the required contact. As you enter a string, the phone searches for first and last names that begin with the entered string(s). For example, if you enter "jo" as the search string, the phone may display "John Smith" and also "Mike Jobs" (if these are existing directory contacts).
310HD IP Phone 4.1.4 Editing Contacts You can edit the details of contacts in the phone directory, as described in the procedure below. Note: You can only modify contacts in your Personal directory (and not those in the Corporate directory). To edit a contact: 1. Access the Directory. 2. Search for the directory contact that you want to edit, as described in Section 4.1.3. 3.
User's Manual 4.1.5 4. Customizing Your Phone Deleting Contacts You can remove contacts from the phone directory, as described in the procedure below. Note: You can only modify contacts in your Personal directory (and not those in the Corporate directory). To delete a contact: 1. Access the Directory. 2. Search for the directory contact that you want to delete, as described in Section 4.1.3. 3. and Select the Delete option, using the key; the phone requests confirmation. 4.
310HD IP Phone 4.2 Configuring Speed Dialing Speed dialing allows you to quickly place a call by simply pressing a speed dial key that has been assigned with a phone number. You can assign up to 10 speed dial numbers. You can either assign a contact in your directory to a speed dial key or manually assign a phone number to a speed dial key). For placing calls using speed dial keys, see Section 6.2 on page 52. 4.2.1 Assigning Speed Dials Your phone’s speed dial keys are labeled M1 to M10.
User's Manual 3. 4.2.2 4. Customizing Your Phone Enter the phone number that you want to assign the speed dial key, and then press the ENTER key to save your settings; the newly defined speed dial key with its phone number is displayed: Editing Speed Dials The procedure below describes how to modify the phone number assigned to an existing speed dial. To edit a speed dial: 1. Access the Speed Dial menu to view the list of speed dials. 2.
310HD IP Phone 4.2.3 Deleting Speed Dials The procedure below describes how to delete an existing speed dial. To delete a speed dial: 1. Access the Speed Dial menu to view the list of speed dials. 2. and Navigation keys) that you want to delete, and then Select a speed dial (using the press the ENTER key; the following screen appears: Note: If you decide that you don’t want to delete the speed dial, press the Navigation key to return to the previous screen. 3.
User's Manual 4.3 4. Customizing Your Phone Changing the LCD Screen Language The phone supports numerous languages for its LCD screen user interface. By default, the LCD user interface is in English, but you can change this to another language, as described in the procedure below. To change the language of the LCD user interface: 1. From the idle screen, press the MENU key, select the Settings menu, and then select the Language submenu. A list of languages are displayed: 2.
310HD IP Phone 4.4 Selecting a Ring Tone You can select a ring tone for your phone for indicating incoming calls. To select a ring tone: 1. From the idle screen, press the MENU key, select the Settings menu, and then select the Ring Tone submenu. A list of ring tones are displayed: and Navigation keys. As you scroll through 2. Choose the desired ring tone, using the the list, a sample of the ring tone is played. 3.
User's Manual 4.5 4. Customizing Your Phone Enabling Call Waiting Call waiting allows you to receive another call while you are in a call with another party. If call waiting is enabled and you receive a second call while you are currently in a call with another party, the phones Display RED LED flashes. You can take the second call by placing the first one on hold (as described in Section 6.3 on page 52).
310HD IP Phone 4.6 Defining Date and Time You can manually change the displayed date and time if Network Time Protocol (NTP) is not used (see note below). Notes: • Typically, the phone retrieves the date and time from a Network Time Protocol (NTP) server over the Internet. This is the recommended setting and is configured by your system administrator (see the Administrator's Manual). If NTP is configured, then manual setting of the data and time is not possible.
User's Manual 4. Customizing Your Phone 4. Press the ENTER key to save the date settings; you are returned to the previous menu. 5. Select the Time option, using the key. 6. and Navigation keys to Edit the time in the format hh:mm (i.e. hour:minutes). Use the and Navigation keys to change their values. move between digits; use the 7. Press the ENTER key to save the time settings. 8.
310HD IP Phone 4.7 Changing the LCD Screen Backlight Timeout You can define the duration (in seconds) for which the phone’s backlight is lit when the phone is not being used (idle). After this duration expires, the backlight turns off. You can also decide to have the backlight on all the time, by selecting the Always on option. To define the LCD screen’s backlight timeout: 1. From the idle screen, press the MENU key, select the Settings menu, and then select the Backlight Timeout submenu.
User's Manual 4.8 4. Customizing Your Phone Changing the Audio Device You can select the type of audio device–speaker or headset–that is activated when dialing calls. By default, the speaker is used. For example, if the headset is chosen as the audio device, then when dialing, the dialing signals are heard only from the headset. To change the audio device: 1.
310HD IP Phone 4.9 Defining Call Forwarding The Call Forward feature allows you to automatically redirect an incoming call to another phone number, upon a user-defined condition (e.g., when your line is busy). The configuration of the call forward feature is performed in two stages. The first stage is the actual call forward setup; the second stage is the activation. Note: For call forwarding functionality, your system administrator must enable this feature (refer to the Administrator's Guide).
User's Manual 4. Customizing Your Phone d. 3. 4. If you selected the No Reply option, perform the following (otherwise, skip to Step 3): a. Select the timeout (in seconds) after which the call is forwarded (using the Navigation keys), and then press the ENTER key; an asterisk appears alongside the selected option: b. Press the ENTER key; you are returned to the previous menu. and Define the destination to where you want to forward the calls: a.
310HD IP Phone 4.10 Activating Do Not Disturb The Do Not Disturb feature allows you to prevent the phone from ringing and receiving incoming calls (i.e., rejects incoming calls). When Do Not Disturb is activated and someone calls your phone, the caller hears a busy tone. Note: If your phone is deployed with AudioCodes solution for Microsoft® Lync™ Server 2010, ignore this section and see Section 4.11.
User's Manual 4.11 4. Customizing Your Phone Changing your Presence Status If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010, you can assign a presence status to control how or whether you want people to contact you. By default, your status is based on your Lync client. You can set your phone to one of the following presence status: Available: You are online and available to be contacted. Busy: You are not to be interrupted. Busy or in a phone call or meeting.
310HD IP Phone 4.12 Locking the Phone If your phone is deployed with AudioCodes solution for Microsoft Lync Server 2010, you can lock your phone to prevent anyone from using it (such as making and receiving calls). Incoming calls can be answered only if you provide the correct unlock password; outgoing calls can only be made if they are configured as emergency calls (by your administrator).
User's Manual 5 5. Basic Phone Operations Basic Phone Operations This chapter describes the phone’s basic calling operations. 5.1 Using the Phone’s Audio Devices You can use one of the following audio devices on the phone for speaking and listening: Handset: Simply lift the handset off the cradle to answer or make a call. Hands-free modes: • Speakerphone: The speaker can be activated during a call and when making a call, by one of the following: ♦ SPEAKER key: Press the SPEAKER key.
310HD IP Phone When the called party answers, the “Connected” message is displayed, as shown below: 5.2.1 Dialing using the Keypad You can make calls by dialing the number directly from the phone’s keypad. To make a call using the keypad: 5.2.2 1. Enter the telephone number using the alphanumerical keypad. 2. Once you have completed entering the number, you can then dial the number by performing one of the following: • Pressing the # (pound) key.
User's Manual 5.2.3 5. Basic Phone Operations Dialing Logged Calls The phone logs all calls, including missed, received, and dialed calls. You can dial any of these types of logged calls, as described in the procedure below. To dial a logged call: 1. From the idle screen, press the MENU key, and then select the Call Log menu. 2.
310HD IP Phone 5.3 Answering Calls You can answer a call using one of the following audio devices: Table 5-1: Audio Devices for Answering Calls Device Activate by … Handset Picking up the handset Speaker Pressing the SPEAKER key Headset Pressing the HEADSET key The phone indicates an incoming call by the following: Caller’s ID and “Calling” is displayed on the screen Ringing System Status LED flashes red When you answer the call, the “Connected” message is displayed: 5.
User's Manual 5.5 5. Basic Phone Operations Ending Unanswered Dialed Calls If you have a dialed a number or contact and the called party has yet to answer, you can end the call by pressing the SPEAKER key. 5.6 Rejecting an Incoming Call You can reject an incoming (ringing) call instead of answering it, by pressing the DND key. Note: For activating the Do Not Disturb (DND) feature, see Section 4.10 on page 40. Version 1.6.
310HD IP Phone 5.7 Viewing Logged Calls Your phone stores missed, received, and dialed calls. In idle display, the phone indicates missed calls by displaying the “Missed Call” notification with the number of missed calls, as shown below: To view missed calls from the idle display: If the “Missed Call” notification is displayed, press the ENTER key. For a description of handling missed calls, see the procedure below for viewing all types of logged calls.
User's Manual 5. Basic Phone Operations 4. Select a logged entry, using the the following screen appears: and Navigation keys, and then press the ENTER key; 5. Select one of the following options, using the ENTER key: and Navigation keys, and then press the • Dial: dials the number of the selected call entry.
310HD IP Phone Reader's Notes User's Manual 50 Document #: LTRT-24703
User's Manual 6 6. Advanced Phone Operations Advanced Phone Operations This chapter describes advanced calling features offered by your phone. 6.1 Calling Phone Directory Contacts You can make calls to contacts that are listed in the phone’s directory. To dial a phone directory contact: 1. Access the phone directory and search for the contact that you want to call (see Section 4.1.3 on page 25). 2.
310HD IP Phone 6.2 Placing Calls with Speed Dialing You can use the Speed Dial keys, located on the right side of the phone, to quickly dial a speed dial number. For configuring speed dials, see Section 4.2 on page 28. To make a call using speed dialing: 1. Press the required Speed Dial Memory key (M1-M10); the number or contact assigned to the speed dial key is displayed. 2. Press the Speed Dial Memory key once again; the phone automatically dials the speed dial contact’s number: Notes: 6.
User's Manual 6. Advanced Phone Operations To answer a second call and toggle between them: 6.5 1. When you receive an incoming call indication during an established call, press the HOLD key; the current call is put on hold and the phone immediately answers the second incoming call and the call is established with the second caller. 2. To return to the first caller, press the HOLD key; the second caller is placed on hold and the call is established with the first caller again. 3.
310HD IP Phone 6.6 Ending a Second Call If you have two established calls (as described in Section 6.4), you can end one of the calls by performing the procedure described below. To end a second call: 6.7 1. Ensure that the call that you want to end is the active call (i.e., the call that you want to maintain is on hold). 2. Press the on-hook button on the phone cradle or press the SPEAKER key; the current call disconnects and screen indicates that the other call is on hold: 3.
User's Manual 6. Advanced Phone Operations To transfer a call: 1. While a call is in progress, press the TRANSFER or HOLD key; the phone prompts you for a phone number: 2. Dial the number to where you want to transfer the call; the phone calls the number: 3. Transfer the call: • Semi-Attended Transfer: While the called party is ringing (i.e., before call is answered), press the TRANSFER key.
310HD IP Phone 6.9 Muting Calls The phone allows you to mute the phone’s microphone (of the handset, headset, and speakerphone) during a call so that the other party cannot hear you. While a call is muted, you can still hear the other party but the other party cannot hear you. Muting calls can also be used during conference calls. To mute and unmute a call: 1. During a call, press the MUTE key; the call is muted and the “Mute” message is displayed: 2.
User's Manual 6.10 6. Advanced Phone Operations Retrieving Voice Mail Messages When you have at least one new message in your voice mail box, the System Red LED is lit. This is typically referred to as message waiting indication (MWI). To listen to voice mail messages: Press the VOICE MAIL key; the phone dials your voice mail box. Follow the instructions of your voice mail provider as required.
AudioCodes HD VoIP 300HD Series of High Definition IP Phones 310HD IP Phone User’s Manual 310HD IP Phone Version 1.6.0 www.audiocodes.
