Nuera 300HD Series of High Definition IP Phones 310HD IP Phone Administrator’s Manual 310HD IP Phone Version 1.0.
Administrator's Manual Contents Table of Contents 1 Introduction ............................................................................................................... 13 2 Hardware Setup ......................................................................................................... 15 2.1 Unpacking the Package Contents ...................................................................................15 2.2 Physical Description ....................................................
310HD IP Phone 4.6.3 4.6.4 4.6.5 4.6.6 4.7 Advanced Applications ....................................................................................................56 4.7.1 4.7.2 4.8 Configuring the Date and Time ..........................................................................................56 Configuring IP Address Mapping .......................................................................................57 Firmware and Configuration Management .........................................
Administrator's Manual Contents 8.1 Test Preparation ..............................................................................................................89 8.2 Keypad Test.....................................................................................................................90 8.3 LED Test ..........................................................................................................................90 8.4 Handset Test ...............................................
310HD IP Phone List of Figures Figure 2-1: Front View of IP Phone .................................................................................................................. 16 Figure 2-2: Rear View of IP Phone ................................................................................................................... 18 Figure 2-3: Cabling the IP Phone .....................................................................................................................
Administrator's Manual Contents List of Tables Table 1-1: Typographical Conventions ............................................................................................................. 10 Table 2-1: IP Phone’s Font View Descriptions ................................................................................................. 16 Table 2-2: IP Phone’s Rear View Descriptions ................................................................................................
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Administrator's Manual Notices Notice This manual provides a description for setting up and configuring the 310HD IP Phone. Information contained in this document is believed to be accurate and reliable at the time of printing. However, due to ongoing product improvements and revisions, Nuera cannot guarantee accuracy of printed material after the Date Published nor can it accept responsibility for errors or omissions. © Copyright 2009 Nuera Communications, Inc. All rights reserved.
310HD IP Phone Typographical Conventions The following typographical conventions are used throughout in this manual: Table 1-1: Typographical Conventions Item Phone’s Keypad and LCD Screen Phone’s Web Interface Keys Convention Used Example As the label of the key appears on the phone. If no label appears, then the name of the key with first-letter capitalized is used. Press the SPEAKER key. Press the Speed Dial key. Menus on LCD screen Bold font. Select the Call History menu.
Administrator's Manual Notices CE Notice (European Union) The symbol indicates compliance of this equipment to the EMC Directive and the Low Voltage Directive of the European Union. These markings indicate that this system meets the following technical standards: EN 55022 — “Limits and Methods of Measurement of Radio Interference Characteristics of Information Technology Equipment.” EN 55024 — “Information technology equipment - Immunity characteristics - Limits and methods of measurement.
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Administrator's Manual 1 1. Introduction Introduction The 310HD IP Phone is based on Nuera’s proprietary High Definition (HD) voice technology, providing deeper clarity and a better audio experience in Voice-over-IP (VoIP) calls. The 310HD IP Phone is a fully-featured telephone that provides voice communication over an IP network, allowing you to place and receive phone calls, put calls on hold, transfer calls, make conference calls, and so on.
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Administrator's Manual 2. Hardware Setup 2 Hardware Setup 2.1 Unpacking the Package Contents When unpacking the IP phone, ensure that all the following items are present and undamaged: 310HD IP Phone Handset Ethernet Cable AC Power Adapter Wall-Mounting Screws (Two) Wall-Mounting Bracket If anything appears to be missing or broken, contact your Nuera sales representative for assistance. Version 1.0.
310HD IP Phone 2.2 Physical Description You can use the graphics below to identify buttons and hardware on your phone. Use this section to familiarize yourself with the phones buttons functions. 2.2.1 Front View The front view of the phone is shown below and described in Table 2-1. Figure 2-1: Front View of IP Phone Table 2-1: IP Phone’s Font View Descriptions Item # Label/Name Description 1 Display screen Displays calls and status information.
Administrator's Manual Item # Label/Name 10 VOLUME keys 11 FUNCTION KEYS 12 2. Hardware Setup Description Increases or decreases the volume for the handset, headset, speakerphone, and ring tone. DIRECTORY Opens the phone’s contact directory. REDIAL Access the dialed calls menu. DND Blocks all incoming calls. (Currently not supported) FORWARD Activates call forwarding HOLD Places the current call on hold. TRANSFER Transfers a call. CONFERENCE Initiates a conference call.
310HD IP Phone 2.2.2 Rear View The rear view of the phone is shown in the figure below and described in Table 2-2. Figure 2-2: Rear View of IP Phone Table 2-2: IP Phone’s Rear View Descriptions Item # Label/Name Description 1 LAN RJ-45 port for connecting to the Ethernet LAN cable for LAN (uplink 10/100 Mbps) connection. If you are using Power over Ethernet (PoE), the power to the phone is supplied from the Ethernet cable (draws power from either a spare line or signal line).
Administrator's Manual 2.3 2. Hardware Setup Cabling the Phone The procedure below describes how to cable your phone. ¾ To cable the phone: 1. Connect the RJ-9 handset jack to the handset. 2. (Optional) Connect the RJ-9 headset jack to a headset. 3. Connect the LAN port to your Internet Service Provider’s network (WAN), using a CAT 5 Ethernet cable. This is typically done through your Cable or DSL modem. 4. Connect the PC port to your computer, using a CAT 5, straight-through Ethernet cable. 5.
310HD IP Phone 2.4 Mounting the Phone The phone can be mounted in one of the following ways: 2.4.1 Desktop mounting (refer to Section 2.4.1 below) Wall mounting (refer to Section 2.4.2 on page 21) Placing the Phone on a Desk This section describes the procedures for placing the phone on a desk or flat surface and routing the phone’s cables. ¾ To place the phone on a desk 2.4.1.1 1.
Administrator's Manual 2.4.2 2. Hardware Setup Wall-Mounting the Phone You can mount the phone on a wall or wall plate. You need two screws (not supplied) to fit the keyhole slots. ¾ To wall mount the phone: 1. On the wall or a wall plate, drill two holes with a distance of 3 15/16 inches (100 mm) apart. 2. Thread a screw into each hole with each head extending about 3/16 inch (5 mm) from the wall or wall plate. Figure 2-4: Wall-Mounting Dimensions 3.
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Administrator's Manual 3 3. Menu-Driven, Display Screen-Based Management Menu-Driven, Display Screen-Based Management The 310HD IP Phone provides a Display Screen based user interface for providing an intuitive, menu-driven interface for configuring the phone. 3.1 Getting to Know Your LCD Screen This section provides an overview on using the phone’s display screen. 3.1.1 Areas of the LCD Screen The main areas of the phone’s LCD screen are illustrated in the figure below and described in Table 3-1.
310HD IP Phone 3.1.2 Accessing Menus The phone’s menus are used for configuring the phone (e.g., adding contacts to the phone directory) and obtaining various information (e.g., missed calls and network status). The phone’s main menu is accessed using the MENU key. Drilling down to submenus is done by using the Navigation keys to select the required menu, and then pressing ENTER or the Select softkey.
Administrator's Manual 3. Menu-Driven, Display Screen-Based Management 4. Repeat steps 2 through 3 to select the next menu levels. 5. To cancel your selection and move to the previous menu level, press the left arrow key. Note: You need a password to access the Administration submenus. You can use the default password “1234” to login. 3.1.3 Entering Characters Using the Keypad The phone’s alphanumeric keypad allows you to enter numbers, letters, and symbols.
310HD IP Phone ¾ To enter numbers: 1. Press the required alphanumeric key to enter the number. Figure 3-4: Entering Numerals Enter Number Jan Contact Number ¾ To enter symbols and numerals: 1. Navigate through the menus to the required setting. Figure 3-5: Display Screen in Alphabetic Mode for Symbols 2. Press the 1 key to enter a symbol. Each successive press of the key enters a different symbol.
Administrator's Manual 3.1.4 3. Menu-Driven, Display Screen-Based Management Displayed Messages The phone’s LCD screen displays messages to indicate certain process currently in progress.
310HD IP Phone 3.3 Phone Settings The Phone Settings menu allows you to configure the following telephony features: 3.3.1 Phone directory (refer to Section 3.3.1 on page 28) Speed dial keys (refer to Section 3.3.2 on page 30) Ring tone (refer to Section 3.3.3 on page 30) Call waiting (refer to Section 3.3.4 on page 31) Call forward (refer to Section 3.3.5 on page 31) Date and time (refer to Section 3.3.
Administrator's Manual 3.3.1.2 3. Menu-Driven, Display Screen-Based Management Searching for Contacts Once your phone directory is defined with contacts, you can use the phone’s search feature to quickly and easily locate the required contact. ¾ To search the directory: 3.3.1.3 1. Press the DIRECTORY key, use the Navigation arrows to select Search, and then press ENTER. 2. Use the alphanumeric keypad to enter the name of the contact, and then press Enter.
310HD IP Phone 3.3.2 Speed Dialing You can add up to 10 speed dial numbers, whereby each entry is associated with a Speed Dial key. To make a call using the speed dial feature, all you need to do is to press the required Speed Dial key (instead of dialing the number manually from the keypad). ¾ To add a speed dial entry: 1. Access the Speed Dial submenu (MENU key > Phone Settings menu > Speed Dial). 2. Select a Speed Dial memory key to which you want to assign the speed dial number.
Administrator's Manual 3.3.4 3. Menu-Driven, Display Screen-Based Management Call Waiting You can enable or disable the phone’s call waiting feature. When this feature is enabled and you receive another call while you are currently in call with another party, the Display RED LED flashes. ¾ To enable or disable call waiting: 3.3.5 1. Access the Call Waiting submenu (MENU key > Phone Settings menu > Call Waiting). 2.
310HD IP Phone ¾ To activate call forwarding: 3.3.6 1. When the phone is in on-hook state, press the FORWARD function key; a dial tone is played. 2. Dial the number to where you want to forward the incoming call; the phone’s display screen displays a message indicating that the call has been successful forwarded. 3. To deactivate call forward, press again on the FORWARD key. Date and Time The phone’s LCD screen allows you to manually define the date and time.
Administrator's Manual 3.4.1 3. Menu-Driven, Display Screen-Based Management Network Settings The phone’s LAN connection interface can be either manually defined (static IP address) or automatically configured using a DHCP server from where the LAN IP address is obtained. ¾ To configure the phone’s LAN connection type: 1. Access the Network Settings submenu (MENU key > Administration menu > Network Settings). 2.
310HD IP Phone 3.4.3 Restore Defaults You can restore the phone to factory defaults using the Restore Defaults submenu. ¾ To restore the phone to default settings: 3.4.4 1. Select the Restore Defaults submenu (MENU key > Administration menu > Restore Defaults); a warning message appears, prompting you to confirm. 2. Select Yes to confirm and reset to defaults, or No if you want to cancel. 3. Press ENTER to save the settings. Restart You can restart the phone using the Restart submenu.
Administrator's Manual 3.5 3. Menu-Driven, Display Screen-Based Management Status The Status menu provides various information about your phone: 3.5.1 Network status (refer to Section 3.5.1 on page 35) Firmware version (refer to Section 3.5.2 on page 35) Network Status You can view the following network status information: Connection Type (static IP or automatic IP/DHCP).
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Administrator's Manual 4 4. Web-based Management Web-based Management This chapter describes how to configure the phone using the phone’s embedded Web server (Web interface). 4.1 Accessing the Web Interface You can use any standard Web browser (such as Microsoft Internet Explorer) to access the phone’s Web interface. The IP address used for accessing the Web interface is the phone’s IP address, received from a DHCP server or manually configured (static IP address).
310HD IP Phone 4.2 Getting Started with the Web The areas of the Web interface is shown below: Figure 4-1: Web Interface Areas The Web interface is composed of the following main areas: Toolbar: displays Nuera logo and provides the following buttons: • Home: opens the Home page (this is the ‘System Information’ page, as described in Section 4.10.
Administrator's Manual 4.3 4. Web-based Management Quick Setup The Web interface allows you to quickly configure the main parameters required for basic phone functioning. This is provided by the ‘Quick Setup’ page, as described below. ¾ To quickly setup your phone: 1. Access the ‘Quick Setup’ page (Configuration tab > Quick Setup menu > Quick Setup). Figure 4-2: Quick Setup Page 2. Version 1.0.
310HD IP Phone 4.4 Personal Settings The Personal Settings menu allows you to define the following: 4.4.1 Contacts in your phone directory (refer to Section 4.4.1 on page 40) Speed dials (refer to Section 4.4.2 on page 41) Region for Call Progress Tone (refer to Section 4.4.3 on page 42) Adding Contacts to the Phone Directory You can add, edit, or delete directory contacts. A contact’s address can be a telephone number, IP address, or domain name.
Administrator's Manual 4. Web-based Management ¾ To delete a contact: 4.4.2 1. In the Directory list, mark the ‘Select’ check box corresponding to the contact you want to delete. 2. Click Delete. (To delete all contacts, click the Delete All button.) Defining Speed Dials You can add up to 10 speed dials to your phone. ¾ To add a speed dial: 1. Access the ‘Speed Dial’ page (Configuration tab > Personal Settings menu > Speed Dial). Figure 4-4: Speed Dial Page 2.
310HD IP Phone 4.4.3 Regional Call Progress Tones and Uploading Ring Tones You can suite your phone’s call progress tones to the location in which the phone is located. In addition, instead of using the default ring tone, you can upload a different ring tone file and use that ring tone for indicating incoming calls. This ring tone can only be selected using the phones LCD interface. 4.4.3.
Administrator's Manual 4.4.3.2 4. Web-based Management Uploading Ring Tones Follow the procedure below for uploading new ring tones. Notes: • The ring tone file must be in WAV format (A/Mu-Law, 8-kHz audio sample rate and 8-bit audio sample size). • If you want the phone to use an uploaded ring tone, you need to use the phone’s LCD screen to select it (refer to Section 3.3.3 on page 30). ¾ To upload a ring tone: 1. Access the ‘Tones’ page (Configuration tab > Personal Settings menu > Tones).
310HD IP Phone 4.5 Configuring the LAN Interface The phone’s LAN configuration includes defining the method for obtaining an IP address as well as VLAN settings. The phone’s IP address can be static whereby the IP address is manually entered, or automatic whereby the IP address is acquired from a DHCP server. ¾ To define the phone’s LAN settings: 1. Access the ‘LAN Settings’ page (Configuration tab > Network Connections menu > LAN Settings). Figure 4-7: LAN Settings Page 2.
Administrator's Manual 4.6 4. Web-based Management VoIP Settings The Voice Over IP menu allows you to configure the following VoIP settings: 4.6.1 Signaling protocol (refer to Section 4.6.1 on page 45) Dialing (refer to Section 4.6.2 on page 49) Media streaming (refer to Section 4.6.3 on page 51) Voice (refer to Section 4.6.4 on page 52) Line (refer to Section 4.6.5 on page 53) Services (refer to Section 4.6.
310HD IP Phone 2. Configure the parameters according to the table below, and then click Submit. Table 4-1: Signaling Protocol Parameters Description Parameter SIP Transport Protocol Description Determines the transport layer for outgoing SIP calls initiated by the phone. UDP (default) TCP SIP Local Port Defines the local SIP port (UDP or TCP) port for SIP messages. The valid range is 1 to 65534. The default value is 5060. Gateway Name Assigns a name to the phone.
Administrator's Manual 4. Web-based Management Parameter Description SIP Proxy and Registrar Use SIP Proxy Determines whether a SIP Proxy server is used. Disable = Proxy isn't used (default). Enable = Proxy is used and outgoing calls are routed to the configured proxy. Proxy IP Address or Host Name The IP address or host name of the SIP proxy. Proxy Port The UDP or TCP port of the SIP proxy. Note: This parameter is available only if the parameter Use SIP Proxy is enabled.
310HD IP Phone Parameter Outbound Proxy Port Description The port on which the outbound Proxy listens. Note: This parameter is available only if the parameter Use SIP Outbound Proxy is enabled. SIP Timers Retransmission Timer T1 The time interval (in msec) between the first transmission of a SIP message and the first retransmission of the same message (according to RFC 3261). The default is 500.
Administrator's Manual 4.6.2 4. Web-based Management Configuring the Dialing Parameters The dialing parameters can be configured in the ‘Dialing’ page, as described below. ¾ To define the dialing parameters: 1. Access the ‘Dialing’ page (Configuration tab > Voice Over IP menu > Dialing). Figure 4-9: Dialing Page 2. Configure the parameters according to the table below, and then click Submit.
310HD IP Phone Parameter Description Reorder Tone Timeout The duration (in seconds) of the Reorder tone. The Reorder tone is played for example, when the phone receives a SIP “486” response. If the limit is exceeded, the Reorder tone stops and a Howler tone is played to the user No Answer Call Timeout Timeout before the phone automatically sends a Cancel message. When the phone makes a call and the other side doesn’t answer, the phone sends a Cancel after this timeout.
Administrator's Manual 4.6.3 4. Web-based Management Configuring the Media Streaming Parameters The media streaming parameters are configured in the ‘Media Streaming’ page, as described below. ¾ To define the media streaming parameters: 1. Access the ‘Media Streaming’ page (Configuration tab > Voice Over IP menu > Media Streaming). Figure 4-10: Media Streaming Page 2.
310HD IP Phone 4.6.4 Configuring Voice Parameters The voice parameters are configured in the ‘Voice’ page, as described below. ¾ To define the voice parameters: 1. Access the ‘Voice’ page (Configuration tab > Voice Over IP menu > Voice). Figure 4-11: Voice Page 2. To configure Automatic Gain Control (AGC), perform the following: a. 3.
Administrator's Manual 4.6.5 4. Web-based Management Configuring Line Settings Before you can make a call on your phone, you must configure a phone line. ¾ To define the lines: 1. Access the ‘Line Settings’ page (Configuration tab > Voice Over IP menu > Line Settings). Figure 4-12: Voice Page 2. 3. 4. Version 1.0.2 To enable a Line, perform the following: a. From the ‘Line Activate’ drop-down list, select “Enable”; additional fields appear. b.
310HD IP Phone 4.6.6 Configuring Services You can configure various supplementary services supported by your phone such as call waiting, call forwarding, three-way conferencing, and message waiting indication (MWI). ¾ To define services: 1. Access the ‘Services’ page (Configuration tab > Voice Over IP menu > Services). Figure 4-13: Services Page 2. 3. To enable call waiting, perform the following: a. From the ‘Activate’ drop-down list, select “Enable”. b.
Administrator's Manual 4. Web-based Management 4. To enable three-way conferencing, select “Local” to allow the phone to handle three-way conferencing locally. 5. To configure Message Waiting Indication, perform the following: 6. a. From the ‘Activate’ drop-down list, select “Enable”. b. In the ‘Voice Mail Number’ field, enter the extension number to access your voice mail. c.
310HD IP Phone 4.7 Advanced Applications The Advanced Applications menu allows you to configure the following: 4.7.1 Date and time (refer to Section 4.7.1 on page 56) IP mapping to host names (refer to Section 4.7.2 on page 57) Configuring the Date and Time By default, the phone retrieves the date and time from a Network Time Protocol (NTP) server when it connects to the Internet. Alternatively, the date and time can be configured manually.
Administrator's Manual 4.7.2 4. Web-based Management Configuring IP Address Mapping You can map IP addresses to host names. ¾ To configure IP address mapping: 1. Access the ‘IP Mapping’ page (Configuration tab > Advanced Applications menu > IP Mapping). Figure 4-15: IP Mapping Page 2. In the ‘Hostname’ field, enter a hostname. 3. In the ‘IP Address’ field, enter an IP address that you want mapped to the hostname. 4. Click Submit.
310HD IP Phone 4.8 Firmware and Configuration Management The Firmware & Configuration menu allows you to configure the following: 4.8.1 Uploading configuration file (refer to Section 4.8.1 on page 58) Upgrading firmware version (refer to Section 4.8.
Administrator's Manual 4.8.1.2 4. Web-based Management Manually Loading Configuration File from a Computer The configuration file can be placed in a folder on your local PC and then loaded directly to the phone. The configuration file must have the extension *.cfg. The phone loads the configuration file and updates the phone configuration after verifying that the configuration file is related to the phone model and the version is later than the current one.
310HD IP Phone 4.8.2 Upgrading the Phone’s Firmware You can upgrade the phone’s firmware by using one of the following options: TFTP server (refer to Section 4.8.2.1 on page 60) Dynamic Host Configuration Protocol (DHCP) options (60, 66, and 67) mechanism with TFTP (refer to Section 4.8.2.2 on page 61) While the phone is upgrading the firmware, a message is displayed on the phone’s screen indicating that the upgrade is in process. 4.8.2.
Administrator's Manual 4.8.2.2 4. Web-based Management Using DHCP Options You can upgrade your phone’s firmware using DHCP options mechanism with TFTP. This server can be remote or set up to run on a PC. Note: Ensure that your DHCP server supports Options 60 (phone’s model name), 66 (TFTP server address), and 67 (firmware file), and that these are configurable. ¾ To upgrade your phone’s firmware using DHCP Options: 1.
310HD IP Phone 4.9 Administration The Administration menu allows you to perform the following: 4.9.1 Changing login user name and password (refer to Section 4.9.1 on page 62) Restore phone to factory defaults (refer to Section 4.9.2 on page 63) Restart the phone (refer to Section 4.9.3 on page 63) Changing Login Username and Password You can change the phone’s login user name and password.
Administrator's Manual 4.9.2 4. Web-based Management Restoring the Phone to Default Settings You can restore all your phone’s settings to factory default settings, as described in the procedure below. ¾ To restore the phone to factory defaults: 1. Access the ‘Restore Defaults’ page (Management tab > Administration menu > Restore Defaults). Figure 4-20: Restore Defaults Page 4.9.3 2. Click the Submit button; a confirmation box appears prompting you to confirm. 3. Click OK.
310HD IP Phone 4.10 Viewing Status Information The Web interface allows you to view a variety of status information about your phone. Note: Currently, the ‘VoIP Status’ page (Status & Diagnostics tab > System Status menu > VoIP Status) does not exist. 4.10.1 Viewing LAN Information You can view various LAN details such as IP address and default gateway. ¾ To view LAN status information: Access the ‘Network Status’ page (Status & Diagnostics tab > System Status menu > Network Status).
Administrator's Manual 4. Web-based Management 4.10.3 Viewing Phone’s Version Number You can view the phone’s model name as well as the firmware version currently running on the phone. ¾ To view the phone’s model and version number: Access the ‘System Information’ page (Status & Diagnostics tab > System Information menu > Version). Figure 4-25: System Information Page Version 1.0.
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Administrator's Manual 5 5. Basic Phone Operations Basic Phone Operations This section discusses basic phone operations. 5.1 Answering Calls The phone indicates an incoming call by the following: Phone rings (ringing tone) System Status LED flashes red You can answer incoming calls by performing one of the following: 5.2 Picking up the handset Pressing the HEADSET key Pressing the SPEAKER key Making Calls You can make calls using any one of the following methods: 5.2.
310HD IP Phone 5.2.2 Dialing from the Phone Directory You can make calls to contacts that are stored in the phone’s directory. ¾ To make a call using the phone directory: 1. Access the Directory submenu (MENU key > Phone Settings menu > Phone Settings > Directory) or alternatively press the DIRECTORY key. 2. Select View from the Directory submenu, and then press ENTER. 3. Scroll through the list and press ENTER to select the contact that you want to call. 4.
Administrator's Manual 5.2.6 5. Basic Phone Operations Making Multiple Calls You can make up to two calls at the same time. ¾ To make multiple calls: 5.3 1. Make the first call, by using the handset/headset or speaker. 2. Make the second call, by pressing the HOLD key to place the first call on hold. Advanced Call Options While a call is in progress, the phone offers numerous additional features: 5.3.1 Using the speaker phone and headset (refer to Section 5.3.
310HD IP Phone 5.3.4 Making a Three‐Way Conference Call To make a three‐way conference call, follow the procedure described below. ¾ To make a three‐way conference call: 5.3.5 1. Call the first participant of the conference call. 2. Place the first participant on hold. 3. Call the number of the second participant of the call. 4. Press the CONFERENCE key to include all participants in the call. 5. To end the three‐way conference call, hang up the phone.
Administrator's Manual 6 6. Configuration File Parameters Configuration File Parameters This appendix describes the parameters that you can set in the Configuration file for the IP phone. The configuration file is in the format .cfg. This Configuration file can be loaded to the phone using TFTP or manually from your local PC (refer to Section 4.8.1 on page 58). The Configuration file can be created using a standard ASCII, text-based program such as Notepad.
310HD IP Phone 6.1 Network Table 6-1: Network Configuration File Parameters Parameter Description [NETWORK] Note: To add a value to these parameters, enter a colon followed by the value (e.g. WAN_TYPE:DHCP). LAN_TYPE Defines the IP addressing method: LAN_IP DHCP = phone’s IP address acquired automatically from a DHCP server FIXIP = phone’s IP address is defined manually The LAN IP address. Note: This parameter is applicable only when the phone is assigned a static IP address.
Administrator's Manual 6. Configuration File Parameters Parameter DHCP_OPTION_12/enable Description Enables sending DHCP option field 12. 0 = Disable 1 = Enable (Default) DHCP_OPTION_12/content Defines the content of DHCP option field 12. Default value is the phone model name. DHCP_OPTION_60/enable Enables sending DHCP option field 60. 0 = Disable 1 = Enable (Default) DHCP_OPTION_60/content Defines the content of DHCP option field 60. Default value is the phone model name.
310HD IP Phone 6.2 VoIP Settings 6.2.1 Line Settings Table 6-2: Line Settings Configuration File Parameters Parameter voip/line/0/enabled Description Enables the line. 0 = disabled 1 = enabled voip/line/0/id Lines VoIP user’s ID for identification to initiate and accept calls. voip/line/0/description Arbitrary name to intuitively identify the line and that is displayed to remote parties as your caller ID. voip/line/0/auth_name User name provided to you from the VoIP service provider.
Administrator's Manual 6. Configuration File Parameters Parameter Description Handset Gain Parameters Note: Values are in decibels (dB) and represented as follows: Negative values: use the word “minus” (e.g. =minus9db). Positive values: use the word “plus” (e.g. =plus9db ). Decimal places: use underscore instead of period (e.g. plus19_5db). voip/line/0/handset_digit al_output_gain Digital output gain (in db). voip/line/0/handset_digit al_input_gain Digital input gain (in db).
310HD IP Phone 6.2.2 Codec Table 6-3: Codec Configuration File Parameters Parameter Description voip/codec/0/enabled voip/codec/1/enabled voip/codec/2/enabled voip/codec/3/enabled voip/codec/4/enabled Determines the codecs that you want to implement and their priority. Up to five codecs can be configured, where the first codec (i.e., voip/codec/0/…) has the highest priority.
Administrator's Manual 6.2.4 6. Configuration File Parameters Dialing Table 6-5: Dialing Configuration File Parameters Parameter Description voip/dial_timeout Specifies the duration (in seconds) of allowed inactivity between dialed digits. When you work with a proxy, the number you have dialed before the dialing process has timed out is sent to the proxy as the user ID to be called.
310HD IP Phone Parameter Description voip/auto_dialing/destin ation The number that is automatically dialed when the phone is off-hooked. voip/automatic_disconn ect Determines whether the phone automatically goes idle (i.e. on-hook) when the last remaining call is disconnected. This is only relevant when the speaker or headset is used. 6.2.
Administrator's Manual 6. Configuration File Parameters Parameter Description SIP Proxy and Registrar voip/signalling/sip/use_p roxy Determines whether to use a SIP Proxy server. 0 = disable (default). 1 = enable voip/signalling/sip/proxy _port The UDP or TCP port of the SIP proxy server. voip/signalling/sip/auth_ retries Defines the number of times authenticated register messages are re-sent if 401 or 407 SIP responses with a different “nonce” are received.
310HD IP Phone 6.2.6 Voice Table 6-7: Voice Configuration File Parameters Parameter Description Jitter Buffer voip/audio/jitter_buffer/ min_delay The initial and minimal delay of the adaptive jitter buffer mechanism, which compensates for network problems. The value should be set according to the expected average jitter in the network (in milliseconds). The default is 35 msec. voip/audio/jitter_buffer/o ptimization_factor The adaptation rate of the jitter buffer mechanism.
Administrator's Manual 6.2.7 6.
310HD IP Phone Parameter Description voip/services/stutter_ton e_dur Defines the duration for which a stutter tone is played when you have unheard messages. voip/services/out_of_ser vice_bahavior Determines whether a reorder tone is played instead of a dial tone if you configured a Registrar IP address and the registration failed.
Administrator's Manual 6.3 6. Configuration File Parameters Speed Dials and Phone Contacts Table 6-9: Speed Dials and Phone Contacts Configuration File Parameters Parameter Description Speed Dial You can add up to 10 speed dials to your phone. The format and syntax of this parameter is as follows (example): [SPEED_0] 111 0 [SPEED_1] 222 0 [SPEED_2] 333 0 Note: Currently, the second parameter must be set to 0.
310HD IP Phone Parameter voip/regional_settings/u se_acl_conf_configurati on Description "Portugal" "USA" Enables the user defined CPT. When this parameter is enabled, the selected_country parameter is not relevant and the below Call Progress Tones values can be determined by the user. 0 = Disable 1 = Enable Call Progress Tones (CPT) Note: Up to 10 CPT’s can be configured (voip/regional_settings/call_progress_tones/0…9).
Administrator's Manual 6.5 6. Configuration File Parameters Debugging (Syslog) Table 6-11: Debugging Configuration File Parameters Parameter Description Syslog Server voip/log_level Not supported. voip/syslog/syslog_serv er_addr The IP address (in dotted-decimal notation) of the computer you are using to run the Syslog server. The Syslog server is an application designed to collect the logs and error messages generated by the phone. The default IP address is 0.0.0.0.
310HD IP Phone Reader’s Notes Administrator's Manual 86 Document #: 299-13801
Administrator's Manual 7 7. Specifications Specifications Table 7-1: 310HD IP Phone Specifications Feature Details VoIP Signaling Protocols SIP: RFC 3261, RFC 2327 (SDP) Data Protocols IPv4, TCP, UDP, ICMP, ARP, DNS 802.1p/Q for Traffic Priority and QoS ToS (Type of Service) field, indicating desired QoS (currently, supported only for media packets) DHCP Client NTP Client Voice Coders: G.711, G.723.1, G.729A/B, G.722 Acoustic Echo Cancelation: G.
310HD IP Phone Feature Hardware Details LCD screen: 2 * 16 characters Connectors interfaces: 2 x RJ-45 ports (10/100BaseT Ethernet) for WAN and LAN PoE: IEEE802.
Administrator's Manual 8 8. Built-in Test Plan Built-in Test Plan The 310HD IP Phone provides a built-in test for verifying its operational integrity. These tests can be performed before deployment and in cases of troubleshooting. These test are all performed in one continuous sequence, where each test is followed by another consecutively, in the order listed below: 8.
310HD IP Phone 8.2 Keypad Test The Keypad test checks the responsiveness and correct functioning of the keys on the phone’s keypad. ¾ To test the keypad: 1. Using the keypad, dial the number “0123456789*”; the phone’s LCD screen displays the following: 2. Press all keys except the keys 0-9, *, and #; for every key pressed, its corresponding character displayed on the LCD disappears. . 3. 8.3 Continue with the LED test in Section 8.3 on page 90.
Administrator's Manual 8.4 8. Built-in Test Plan Handset Test Upon successful completion of the LED test (in the previous section), perform the Handset test. This test verifies the correct functioning of the handset, which includes the following: Handset’s microphone (transmitter) for speaking Handset’s receiver (speaker) for listening ¾ To test the handset: 1. Press the pound (#) key; the LCD screen displays the message ”Handset test. Off hook to start”. 2.
310HD IP Phone 8.5 Headset Test Upon successful completion of the Handset test (in the previous section), perform the Headset test. This test verifies the correct functioning of the headset (for hands-free operation), which includes the following: Headset’s microphone (transmitter) for speaking Headset’s headphone (receiver) for listening ¾ To test the headset: 1.
Administrator's Manual 8.6 8. Built-in Test Plan Speaker Test Upon successful completion of the Headset test (in the previous section), perform the Speaker test. This test verifies the correct functioning of the speakers, which includes the following: Speaker microphone (transmitter) for speaking (recording) Speaker receiver for listening (playing) ¾ To test the speaker: 8.7 1.
Nuera 300HD Series of High Definition IP Phones 310HD IP Phone Administrator’s Manual 310HD IP Phone www.Nuera.
