User Manual

8
Troubleshooting
Problem Solution
Power is not supplied. • Charge the product.
Unable to pair. • Confirm that the Bluetooth device communicates using Ver. 2.1+EDR or higher.
• Place the product and the Bluetooth device within 1 m (3.3’) of each other.
• Set the profiles for the Bluetooth device. For procedures on how to set profiles, refer to the Bluetooth
device’s user manual.
• Press the Bluetooth button.
• Delete the product’s pairing information that is on the Bluetooth device, and then pair the product with
the device again.
No sound is heard / Sound is faint. • Turn on the power of the product and the Bluetooth device.
• Turn up the volume of the product and the Bluetooth device.
• Move away from obstacles between the product and the Bluetooth device, such as people, metal or
walls, and place the product and device closer together.
• Switch the sound output of the Bluetooth device to the Bluetooth connection.
• For wired connections, make sure the audio cable is connected correctly.
• For wired connections, the multifunction button on the product can turn mute on and off. Press the
multifunction button to confirm that mute is off.
Sound is distorted / Noise is heard /
Sound cuts out.
• Turn down the volume of the product and the Bluetooth device.
• Keep this product away from devices that emit radio waves such as microwaves and wireless routers.
• Keep the product away from TVs, radios, and devices with built-in tuners. These devices can also be
affected by the product.
• Turn off the equalizer settings of the Bluetooth device.
• Remove obstacles between the product and the Bluetooth device and place them closer together.
Cannot hear the voice of the caller /
Voice of the caller is too quiet.
• Turn on the power of the product and the Bluetooth device.
• Turn up the volume of the product and the Bluetooth device.
• Switch the sound output of the Bluetooth device to the Bluetooth connection.
The product cannot be charged. • Securely connect the included USB charging cable and charge the product.
• For details about how to operate your Bluetooth device, refer to the device’s user manual.