Dante Firmware Update Manager User Guide for Windows and Mac OS X For Dante Firmware Update Manager software version: 1.4.5 and up Document version: 1.10 th December 13 , 2013 Document name: AUD-MAN-Firmware_Update_Manager-v1.
Dante Firmware Update Manager User Guide Copyright © 2013 Audinate Pty Ltd All Rights Reserved. Audinate®, the Audinate logo and Dante are trademarks of Audinate Pty Ltd. All other trademarks are the property of their respective owners. Audinate products are protected by one or more of US Patents 7747725, 8005939, 7978696, 8171152, and other patents pending or issued. See www.audinate.com/patents. Legal Notice and Disclaimer Audinate retains ownership of all intellectual property in this document.
Dante Firmware Update Manager User Guide Contacts Audinate Pty Ltd Level 1, 458 Wattle Street Ultimo NSW 2007 AUSTRALIA Tel. +61 2 8090 1000 Postal address Audinate Pty Ltd PO Box 855 Broadway NSW 2007 AUSTRALIA Audinate Inc 1732 NW Quimby Street Suite 215 Portland, OR 97209 USA Tel: +1 503 224 2998 info@audinate.com www.audinate.com Version 1.
Dante Firmware Update Manager User Guide Contents 1. Introduction ............................................................................................................................................. 5 1.1. 1.2. 2. 3. About Audinate .................................................................................................................................... 5 About Dante ........................................................................................................................
Dante Firmware Update Manager User Guide 10.2. Updating a device that is running the wrong firmware ....................................................................... 19 1. Introduction 1.1. About Audinate Audinate Pty Ltd is a leading developer of media networking technology whose products and solutions are transforming the way the world interconnects multimedia systems. Audinate’s rapidly growing customer base spans the broader international AV industry and includes many key industry brands.
Dante Firmware Update Manager User Guide For more information, please visit the Audinate website at www.audinate.com. 2. Terminology In this document, the term 'module' is used to refer to the Dante component of a host device - for example, a Brooklyn II module installed in a mixing console. The term 'device' is used to refer to the host equipment in which the Dante module is installed. 3.
Dante Firmware Update Manager User Guide Dante-MY16-AUD version 3.3.9 and up (for previous versions, see the Yamaha website) DLM version 3.3.6 and up (for previous versions, upgrade using the module web interface) The Firmware Update Manager applies Dante firmware update files (file extension .dnt) to connected hardware devices. Update files may be provided by Audinate or by your device manufacturer. 4. Installing the Dante Firmware Update Manager 4.1.
Dante Firmware Update Manager User Guide 7. Read and select the “I agree” checkbox if you agree to the terms. If you do not accept, the install will terminate. 8. Click Install Wait until the Firmware Update Manager is installed. 9. If prompted with a message: “Do you want to allow the following program from an unknown publisher to make changes to this computer?” Select Yes. 10. The installation should now complete. 4.3.2.
Dante Firmware Update Manager User Guide 5. Using the Firmware Update Manager 5.1. Prerequisites Dante firmware update files are not included with the Firmware Update Manager - they are provided separately by Audinate or your device manufacturer. Contact your device manufacturer if you are unsure where to obtain the latest firmware update file for your device. Firmware update files must be saved to a local drive on the machine on which you have installed Dante Firmware Update Manager.
Dante Firmware Update Manager User Guide 5.4. Selecting an interface If you have multiple network interfaces enabled on your computer, when you first start Dante Firmware Update Manager you will be prompted to choose a Dante network interface for the upgrade (as shown below). Select the interface used for the primary Dante network, then click Next.
Dante Firmware Update Manager User Guide Failsafe Recovery mode is only required if a module has been corrupted and has entered failsafe mode. Failsafe mode and using failsafe recovery are described in separate sections later in this document. 6. About Dante Firmware 6.1. What is Dante Firmware? All Dante hardware modules run Audinate firmware loaded onto the module. From time to time Audinate makes firmware updates available on our website for different Dante modules.
Dante Firmware Update Manager User Guide 6.4. How do I know whether a particular Dante device needs updating? By checking whether its product version is an earlier version than the available update. You can use the Dante Controller Device View > Status tab to view the product version of Dante-enabled devices on your network. To open the Status tab for a device, double-click the device in the Network view, then select the Status tab.
Dante Firmware Update Manager User Guide 7. Updating firmware 7.1. Prerequisites Before starting the update process, ensure that: 1. All Dante devices that you wish to update are connected to the primary Dante network. 2. The computer on which you are running Firmware Update Manager is also connected to the primary Dante network, and Wi-Fi is disabled (for the duration of the updating process). 3. You have saved the appropriate firmware update file/s to a local drive.
Dante Firmware Update Manager User Guide Figure 3 - Matching devices If you are not sure where a particular device is located, you can use the Identify function in Dante Controller to help find it. Not all Dante-enabled devices have this function. Information about the update file, including the file name and manufacturer and model information (where applicable) is displayed in the top pane for reference. Click a column header to re-sort the device list.
Dante Firmware Update Manager User Guide Each device will be updated in turn, taking 2-4 minutes per device As each device is updated, the device Status column will change to 'Updating (n/m)' When all sections are updated for a device, the device will show 'Done' When all devices have been updated, the following message will be shown: Figure 4 - Upgrade complete notification 9.
Dante Firmware Update Manager User Guide Figure 5 - Dante Controller showing device in failsafe mode Also, for devices with LEDs, all status LEDs on the device will be red. 8.3. How do I recover from failsafe mode? To restore a device that has entered failsafe mode, use the Dante Firmware Update Manager 'Failsafe Recovery' option. 9. Using Failsafe Recovery 9.1. Basic Steps To recover Dante devices in safe mode: 1. Disable all but one of the network interfaces on your computer. 2.
Dante Firmware Update Manager User Guide Incompatible Safe Mode Devices This screen indicates that you have two types of devices (for example, Brooklyn II devices and Ultimo devices) in safe mode on your network. Only one type of device can be recovered at a time. Click Back, disconnect either the Type 1 devices or Type 2 devices (it doesn't matter which at this point), and click Failsafe Recovery again. You will then see one of the two screens shown immediately below.
Dante Firmware Update Manager User Guide No safe mode devices found This popup indicates that Firmware Update Manager has not detected any devices in safe mode on the network. Check to ensure that your safe mode device/s are connected to the same network as Firmware Update Manager. If you are sure that a device is in safe mode, but Firmware Update Manager cannot find it, contact your device manufacturer. 6. Select the devices that you wish to recover, and click Start.
Dante Firmware Update Manager User Guide 10. Troubleshooting 10.1. Failed to initiate/start TFTP process/server The Firmware Update Manager starts a TFTP server prior to updating a device's firmware. If you see the following error message when using Firmware Update Manager: 'Failed to initiate TFTP process' (Mac OS X) or 'Failed to start TFTP server' (Windows) This is because a TFTP server is already running, which must be stopped before the device update can progress. 10.2.
