User Manual

25
TROUBLESHOOTING & FAQ
Troubleshooting
• “The unit will not power on”
Double check that the USB cable is plugged
in firmly. If it still won’t power on, try using
a different USB port on your computer and
possibly a different USB cable. If you are
using a USB hub, try plugging iD4 directly
into the computer.
• “I get clicks and pops on DAW playback”
This is most likely to do with setting the
buffer size too low for your computer.
This can be caused by running very large
projects with a lot of plugins and virtual
instruments. Experiment with higher buffer
sizes (and Latency settings in Windows).
Typically you want small buffer sizes for
tracking or recording software synths to
keep the latency low. However when mixing
it is fine to set a slightly higher buffer size as
latency is not so much of a problem.
It is also possible for driver conflicts to
cause clicks and pops. For further details go
to:
support.audient.com
• “When I connect to my computer,
I cannot play any audio out from iD4”
Firstly double check that the USB cable
connecting iD4 to your computer is
functional and attached at both ends. Then
make sure that iD4 is set as the active
playback device in your DAW and computer:
System Preferences > Sound > Output Tab
> Audient iD4 (macOS)
Control Panel > Hardware and Sound >
Sound > Manage Audio Devices > Audient
iD4 (Windows)
Finally, check that the Monitor Mix knob is
set to DAW and not all the way to Input.