Technical data

ASP does not detect any of the Fibre Channel devices
Problem: The ASP recognizes the Celerity FC host adapter but does not detect any of the connected
Fibre Channel devices.
To troubleshoo
t
this problem, perform the following steps:
1. Verif y that the
Fibre Channel devices are powered on.
2. Verify the cable integrity:
• Check the cable connections.
•Inspect the SF
Ps for physical damage.
• Replace the SFPs if necessary.
• Inspect the cable ends for dirt or abrasions, which can affect communication.
3. Verify zonin
g, if any, including the WW PNs of the host adapter port and the EVA p or ts.
4. For Command View EVA:
• Verify that the host entry for the server has been created and the host adapter WWPNs are
correct.
• Verify that the EVA LUN s have be en presented to the EVA host entry.
5. Boot Mac OS X and use the ATTO Configuration Tool to set the connection mode to PTP or Loop (to
match your device setting), or set the data rate to the speed of your target devices.
By default, the Celerity FC host adapter autonegotiates these pa rameters.
6. Save the ch
anges and restar t the computer with the Fibre Channel device attached
Fibre Channel device is faulty
Problem: A faulty Fibre Channel device is connected to the Celerity FC host adapter.
To troubleshoot this prob lem, perform the following steps:
1. Disconnect all Fib re Channel devices from the host adapter and reboot the computer.
2. Attach one Fibre Channel device with a different cable, and then reboot the computer.
3. Repeat 2 until the problem occurs.
4. Watch the LED indicators on the Fibre Channel devices before, during, and after startup.
Drive LEDs should flash at startup when the Fibre Channel por t is scanned.
5. If the ATTO Configuration Tool does not launch, verify that the latest Java version is installed.
6. Replace the host adapter.
Computer does not boot with the Celerity FC host adapter installed
Problem: The computer does not boot with the Celerity FC host adapter installed.
To
trou
bleshoot this problem, perform the following steps:
1. Ensure that the host adapter is seated properly by powering down the computer and reseating
the
host adapter.
2. Move t
he
host adapter to a different slot.
If the
pro blem persists with the host adapter, replace it with a new host a dapter.
3. Ensure that the PC I e adapter is installed in a slot configured as x4 or x8.
4. Zap th
ePRAM(Command+Option+P+R)atboot. Allow itto chime threetimes.
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Troubleshooting the Celerity FC host adapter