Setup guide

Chapter 4 Troubleshooting

To remove a drive from the Nearchive enclosure:

1. Open the door on the front of the Nearchive enclosure from which you want to remove a

drive. The door is unlocked when the key slot is in the 12-o’clock position. If the door is

locked, locate the key to unlock the door.

2. Check to make sure the drive you want to remove is unlocked. The drive is locked when

the key slot is in the 9-o’clock position.

3. Push down on the left side of the handle (you’ll hear a click when it is free) and pull the

handle forward. This unlatches the drive and slides it approximately 1/2 inch out of the

Nearchive enclosure.

4. Grasp the drive carrier and slide it out of the Nearchive enclosure.

Replacing and Rebuilding a Failed Drive

To replace a drive in a Nearchive enclosure:

1. Locate the replacement drive. Make sure the handle on the drive carrier is unlatched and

pulled out as far as possible.

2. Slide the drive into the open drive location in the Nearchive enclosure until it stops

moving. Approximately 1/2 inch of the drive carrier should be outside the Nearchive

enclosure.

The drive should slide into the Nearchive enclosure easily. If the drive does not slide

into the Nearchive enclosure easily contact Avid Customer Support.

3. Push the handle into the drive carrier. This seats the drive in the Nearchive enclosure.

You’ll hear a click when the drive is fully seated and the handle latches in place.

4. Allow a minimum of 15 to 20 seconds for the replacement drive to spin up and become

ready.

5. Click to select the box to the left of the offline port in the 3DM “Configure” menu.

6. Scroll down to “Online Array Maintenance” section of the window.

7. Select “Add Spare”. The offline port should now be designated as “Hot Spare Disk”.

8. Click to select the “Hot Spare” and click to select the other 3 drives in the array on

which you are performing maintenance.

9. Scroll down to “Online Array Maintenance” and select “Rebuild Unit”. The rebuild

process launches immediately, illuminating the amber activity LEDs on each drive in the

RAID. The rebuild process takes approximately two hours if there is no other system

activity.