Setup guide

Chapter 4 Troubleshooting
68
If your network is configured correctly, the tracert result will show only one entry and then
indicate that the trace is complete. More than one entry indicates that the traffic is going
through a router, which significantly affects performance.
If your tracert result shows more than one entry, most likely there is an incorrect IP address
or subnet mask configuration on the local host.
Nearchive Enclosure Is Whistling
Problem: The Nearchive enclosure is making a whistling sound.
Possible Cause: One of the power supply modules might have failed. Perform the following
checks:
• Make sure all the power supply modules are plugged in.
• Make sure each power supply module has a green LED lit.
• Make sure the power supply module switch is turned on.
• Make sure both power cords are plugged into an active electrical circuit.
• Make sure one of the electrical circuits has not overloaded and tripped the circuit
breaker. If the power cords are plugged into different circuits, check both circuits for a
tripped circuit breaker.
• Press the red button near the top center on the back of the Nearchive enclosure. The
whistling should stop.
n
The Nearchive enclosure can continue to run if one of the power supply modules is turned off
or fails, or if one of the power cords is not plugged in.
• Contact Avid Customer Support for further assistance and possible power supply
module replacement.
Failed Nearchive Drives
You might need to remove and replace a Nearchive drive in your Data Drive Set. You should
only remove drives from the Nearchive enclosure when specifically asked by Avid Customer
Support.