Setup guide

Chapter 4
Troubleshooting
This chapter provides information on troubleshooting your Nearchive Base Server and
Storage System.
The following topics are covered in this chapter:
• Using the ping and tracert Commands
• Nearchive Enclosure Is Whistling
• Failed Nearchive Drives
• Resetting the Nearchive Enclosure Power Supply Modules
Using the ping and tracert Commands
Ethernet networking is the backbone for the Nearchive Base Server and Storage System. If
your Ethernet network is not performing properly, it will affect your workgroup. The
following sections describe how to use two commands, ping and tracert, to troubleshoot your
network.
ping
You can use the ping command to confirm that the physical and logical aspects of your
network are configured correctly. Physical aspects include network interface card, cables,
and Ethernet switches. Logical aspects include IP addresses, subnet masks, and routing.
ping works by sending a packet over the network from an originating host to a destination
host. The destination host receives the packet and sends a response packet over the network
to the originating host. If the originating host receives the response packet, it is a good
indication that the network is configured correctly.