Setup guide

Using This Guide
12
Upload Utility
For troubleshooting purposes, you can upload your files for Avid Customer Support
personnel to examine. You can upload a project's archive, media files, or other necessary
data. Simply zip the files that you need to upload and use a short name (for easy retrieval),
such as archive.zip or Case274877.zip.
To upload your files:
1. Go to the Avid web site at http://www.softimage.com/avidds.
2. Select Support and Upload Tool from the left menu.
Avid Community Forum
Although the Avid DS community forum is frequently monitored by Avid employees, it is
not part of the official support channels.
The forum has proven to be quite useful for users, and there is a constant stream of new
subscribers.
To subscribe, join the Avid community forums on the Avid web site at http://www.avid.com.
Select Support > Forums.
Avid Educational Services
For information on courses/schedules, training centers, certifications, courseware, and
books, please visit www.avid.com/training or call Avid Sales at 800-949-AVID (
800-949-2843).