User's Manual

User Manual
Document No.
UM-C-002-EN
Date of Revision
2020.08.30
Revision No.
0
QF-001
ATsens Co., Ltd.
122/123
20. FAQs
No.
Question
Answer
1
This device has FCC certification?
This device complies with part 15 of the FCC Rules.
We have FCC certification.
2
Can you use it an area where there is
no BLE or internet signal?
This device communicates with the App through BLE, and the
communicated data is stored in the device.
If the internet is not connected, the App and the device do not
communicate because the App cannot be accessed, and the device
stops working.
However, after connecting the App and communicating with the
device, only AT-notes that can be recorded in the App cannot be used,
but ECG data is still stored in the memory chip in the device. And
recorded data can be analyzed in PC S/W.
3
How should I respond when
cybersecurity arises?
Please contact us. Our Telephone or email address is in User Manual
last page ‘Contact US’.
4
App downloaded from the Google
Store or App Store are not installed.
Please check your phone version. You can download and use the App
only on phones with the operating environment mentioned in the user
manual.
5
The ECG signal is not output from
the App.
Please check AT-patch adhesion status. If the patch does not adhere to
the skin and is floating, press down so that the patch adheres to the
skin.
6
When the power is turned on, the
buzzer does not sound, or the green
LED signal does not appear.
It is highly likely due to shock or defective circuit contact during
distribution or adhesion. It must be replaced.
7
What should I do If you forgot my
password?
In case PC S/W(ATR-C130), there are 2 cases.
1. If a user other than the administrator forgets, the administrator can
change the user’s password.
2. If the administrator has forgotten it, the password will be reset when
official authentication is re-entered. To get official authentication,
please contact us.
In case App(ATN-C130), just delete the App and install it again. The
password will be reset.
8
The ECG and motion data graphs are
displayed abnormally in the App.
If BLE communication is poor, the measured ECG waveform may not
appear properly.
First, Turn off the App.
Second, Turn off BLE communication with other devices.
After then, run the App again.
A normal signal will appear.