User guide

Accessing Log Files—UE Only  89
Chapter 10
Viewing Log Files and Diagnostics
This chapter describes how to access and view log files and diagnostics
information. A Juniper Networks technical support member might ask you to access
this type of information if you are troubleshooting an OAC problem.
Accessing Log Files—UE Only
A log file for OAC shows the events and transactions that transpire during a network
session. Among those events and transactions might be messages that indicate a
problem or an error. A technical support member can use information from the log
file to isolate, detect, and diagnose specific problems that occur and might ask you
to display the log file and possibly send the contents by email.
To display a log file:
1. Select Tools > Logs to open the Odyssey Log Viewer that displays the log file
contents (see Figure 20 on page 90).
2. Select a log level using the pull-down arrow in the Odyssey Log Viewer. The
support staff member will instruct you which option to choose (Errors, Info, or
Debug).
To locate a log file, click the Browse button.
NOTE: The log file and diagnostic options presented here are only available for
networks that include Unified Access Control (UAC) and at least one Infranet
Controller.