Specifications

1
Annexure-X
DETAILED TECHNICAL SPECIFICATIONS FOR THE SCOPE OF WORK FOR
FACILITIES MANAGEMENT SERVICES
1 Objective
The firm shall provide Facility Management Services (FMS) to the entire BBMB IT Infrastructure
at various locations, geographically spread in North India. The service provider will be responsible
to carry out comprehensive FMS of entire IT infrastructure comprising Local Area Networks /
Wide area networks, Networking equipments, Servers, PCs, Printers & other peripherals, UPS
etc.
2 Facility Management Services (FMS)
2.1 Desktop Management
The service provider will ensure that the problems faced by the desktop users are resolved within
the shortest possible time. The service provider will ensure that the new versions of desktop
applications are loaded with the relevant updates and patches necessary to get the performance
required to meet the end users’ requirement.
Activity Description
2.1.1 Installation and maintenance of Operating System, Office Automation software and other
application software etc. on client PCs.
2.1.2 Provide services such as relocation of PCs at the same station, adding or removing
accessories, devices & peripherals.
2.1.3 Maintaining complete record of new machines installed, movement of machines, changes
and configuration of machines.
2.1.4 Performing any Install, Move, Add or Change (IMAC) at client level.
2.1.5 Resolution of all printing problems of users.
2.1.6 Configuration/ reconfiguration of client machines to ensure maximum network
connectivity.
2.1.7 Client configuration of mail clients.
2.1.8 Installing, reloading, reconfiguring of any desktop / office automation software, e-mail
clients, browsers, applications, clients of any application etc., as and when required.
2.1.9 In case of hard disk failure, the service provider shall make all attempts possible to
retrieve the data & transfer to the new disk.
2.2 Network Management
Network Management Services for IT Infrastructure shall be provided by the service provider,
which shall include the following for optimum utilization of the Networks and ensuring the
availability of applications.
Activity Description
2.2.1 Daily monitoring of LAN / WAN, troubleshooting and reporting the status to BBMB’s
Computer Centre.
2.2.2 Configuration/ Reconfiguration of Routers, Modems, switches, Nodes, servers etc. for
network connectivity, as and when required.
2.2.3 Maintain an updated inventory/ asset list of complete IT network infrastructure.
2.2.4 Re-establishing the network connectivity and application availability after any hardware/
software failure.
2.2.5 Maintain an all-time updated document for LAN & WAN network diagrams with relevant
details.
2.2.6 Provide services for leased line & ISDN line links, devices augmentation, deletion,
relocation, connection, disconnection etc., as and when required.
2.2.7 Protocol configuration on any new router/ switch as per existing routing protocol.
2.2.8 Maintain & update IP address list and optimum management of IP addresses.
2.2.9 The service provider shall make effort to ensure the availability of WAN links by
rectification of faults through concerned agency.
2.2.10 Data traffic monitoring and management for optimum data speed for each application/
service and performance of the Network and record keeping.
2.2.11 Overall performance monitoring regularly and tuning of the Network, as and when
required.
2.2.12 Limit broadcasts, monitoring the response time of online applications & taking corrective
actions.
2.2.13 Network security.
2.3 Server Management
Management Services for various Servers shall be provided by the service provider and shall
include the following along with all other actions, which are necessary for optimum utilization of
the Servers and ensure availability of applications.