User manual

62
Sending SMS (text messages)
Gigaset DX600A isdn / Swisscom EN / A31008-N3101-F151-1-7619 / sms_BRD_neutral.fm / 20.05.2010
Version 4, 16.09.2005
Troubleshooting SMS
problems
Error codes when sending
Self-help with errors
The following table lists problem situations
and possible causes and provides advice on
troubleshooting.
E0 Calling Line Identification permanently
restricted (CLIR) or Calling Line Identification
is not working.
FE Error occurred during SMS transfer.
FD Connection to SMS service centre failed; see
self-help.
You cannot send messages.
1. The "Calling Line Identification Presentation"
feature (CLIP) is not working.
¥ Ask your service provider to check this
service.
2. SMS transmission has been interrupted (e.g.,
by a call).
¥ Re-send the SMS.
3. The network provider does not support this
feature.
4. No number or an invalid number is entered for
the SMS service centre set as the active send
service centre.
¥ Enter the number (page 60).
You receive an incomplete SMS.
1. Your desktop phone's memory is full.
¥ Delete old SMS messages (page 57).
2. The service provider has not yet sent the rest
of the SMS.
You have stopped receiving SMS messages.
Call divert is activated for All Calls or call divert
is activated for All Calls for the network mail-
box.
¥ Change the call divert settings
(
¢page 37).
The SMS is played back.
1. The "display call number" feature is not acti-
vated.
¥ Ask your service provider to activate this
function (chargeable).
2. No agreement is in place between your
mobile phone operator and your fixed line
network SMS service provider.
¥ Obtain information from your fixed line
network SMS service provider.
3. Your terminal has been recorded by your SMS
provider as having no fixed line network SMS
functionality i.e., you are not registered with
the provider.
¥ Send any SMS to automatically register
your desktop phone to receive SMS.
Messages are only received during the day.
The terminal is recorded in your SMS pro-
vider's database as having no fixed line net-
work SMS functionality i.e., you are not regis-
tered with the provider.
¥ Obtain information from your fixed line
network SMS service provider.
¥ Send any SMS to automatically register
your desktop phone to receive SMS.