User manual

103
Faults and self-help with troubleshooting
Gigaset DX600A isdn / Swisscom EN / A31008-N3101-F151-1-7619 / appendix.fm / 19.05.2010
Version 4, 16.09.2005
Handset does not ring after setting up the ISDN
phone number (MSN).
The area code has been stored with the MSN.
¥ Save MSN without area code.
Some of the ISDN functions do not work as
specified.
ISDN functions are not enabled.
¥ Check with your network provider.
Error tone sounds after system PIN prompt.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The other party cannot hear you.
You have pressed the mute button P.
The desktop phone is "muted".
¥ Unmute the microphone (page 36).
The number of the caller is not displayed
despite CLIP.
Calling Line Identification is not working.
¥ The caller should ask the network provider to
check Calling Line Identification (CLI).
You hear an error tone when keying in informa-
tion (a descending tone sequence).
Action has failed/invalid input.
¥ Repeat the process.
Watch the display and refer to the user guide
if necessary.
No time is specified for a message in the call list.
Date and time have not been set.
¥ Set the date/time.
¥ Activate desktop phone synchronisation with
a time server on the Internet via the Web con-
figurator.
The answering machine announces "PIN is
incorrect" during remote operation.
You have entered the wrong system PIN.
¥ Repeat input of system PIN.
The answering machine is not recording any
messages/has switched to answer only mode.
Its memory is full.
¥ Delete old messages.
¥ Play back new messages and delete.
The integrated answering machine will not
record a conversation or interrupts the record-
ing.
The display shows AM memory full - Delete mes-
sages.
The answering machine's memory is full.
¥ Use a registered handset to delete messages
and restart two-way record.
Or:
¥ End the call, delete old messages on the
answering machine and then re-establish the
connection.
A firmware update is not being carried out.
1. If Currently not possible is displayed, down-
load/update is already being carried out.
¥ Repeat the process at a later date.
2. If File unreadable is displayed, the firmware
file may be invalid.
¥ Use only the firmware available on the pre-
configured Swisscom configuration server.
3. If No connection to VoIP provider is dis-
played, the download server may not be
accessible.
¥ The server is currently not accessible.
Repeat the process at a later date.
¥ You have changed the preconfigured
server address. Correct the address. Reset
the desktop phone, if necessary.
4. If Transmission error XXX is displayed, an
error has occurred during the transmission of
the file. An HTTP error code is displayed for
XXX.
¥ Repeat the process. If the error occurs
again, consult the Service department.
5. If Check IP settings is displayed, your desktop
phone may not be connected to the Internet.
¥ Check the cable connections between the
desktop phone and router and between
the router and the Internet.
¥ Check whether the desktop phone is con-
nected to the LAN i.e., it can be reached at
its IP address.