Specifications

40
Three Options of Service Plan Packages
Three service plan options are
available to meet your needs
PerkinElmer Comprehensive Basic Repair
Service Benefits Maximum Uptime Managed Expense Dependable Protection
Core Benefits
Priority On-Site Response Within 48 hours
Preventative Maintenance 2 Annual Visits 1 Annual Visit
Training 15% off 5% off
PerkinElmer Certified Parts 100% included 100% included 100% included
Expert Service Engineers 100% included 100% included 100% included
Travel to your Location 100% included 100% included 100% included
Additional Features
Online Support Resources 100% included 100% included 100% included
Responsive Technical Support 100% included 100% included 100% included
Service History Tracking 100% included 100% included 100% included
Six Sigma & ISO Best Practices 100% included 100% included 100% included
See page 2 for ordering information and a complete listing of PerkinElmer offices .
service plans
Dependable Service coverage to
enhance your productivity
and performance
Maximize instrument
performance and uptime
From unplanned repair expenses to lost productivity, few events
can be as disruptive as the failure of a key instrument. With a
service and support plan from PerkinElmer, your lab will be
protected from unplanned downtime and unexpected expense.
Planning for future service needs as part of your new instrument
budget proposal or purchase order will enable your laboratory to:
■
Fix the cost of ownership of mission critical or revenue
generating instrumentation
■
Ensure seamless continuation of support when the initial
12-month warranty expires
■
Eliminate administration costs incurred by continually renewing
contracts
■
Avoid having to re-justify maintenance expense at a future date
■
Make use of funds now that may not be available in the future
Call your local sales representative to learn more about the
PerkinElmer service and support products that the most
successful global corporations, research facilities and
analytic laboratories use to enhance their performance.
PerkinElmer’s range of multi-year service plans eliminates the
risk of unbudgeted service expense and ensures instrumentation is
maintained to the highest possible standard throughout its lifetime.
Comprehensive
This plan is ideal for laboratories whose financial success depends
on the consistent availability and high performance of their
scientific instruments.
Basic
This plan is ideal for medium to large laboratories that require
predictable instrument performance.
Repair
The Repair service plan is ideal for small to medium laboratories
seeking to maximize limited maintenance budgets and maintain
instrument performance.