Operating instructions
ATMOS MULTI Mk 2 version 2007
Page
13
7. Information on guarantee
• What is covered by the guarantee?
Atmos boiler warranty is, subject to conditions, two
years from date of invoice or 12 months from date
of installation, whichever is the later. The warranty
shall be 2 years for replacement parts and
associated labour; thereafter any warranty period
shall cover parts only. The heat exchanger
warranty is 5 years in total, including the first two
years parts and labour warranty. Excluded parts
are: ignition probe, ionisation probe, glass fuse,
and air vent.
This guarantee implies that the buyer of this
appliance is entitled to free delivery of the part to
be replaced. Your installer may charge for the
costs of
dismantling and fitting the defective part.
Repairing or replacing parts during the guarantee
period does not extend the length of the guarantee.
Atmos gives a 1 year guarantee on
replacement
parts. Parts or appliances sent to the factory for
repair or replacement must always be sent
postage paid.
Defects caused by corrosion - both internally and
externally - of any nature whatsoever, whatever
their cause, and defects resulting from scale
deposits are not covered by the guarantee.
Secondary damage, including water damage
resulting from the appliance leaking, loss of
earnings resulting
from the failure of the appliance
to perform correctly, fire, legal liability of the user
to third parties and so on, do not come under the
guarantee. The right to assess guarantee claims
is reserved to Atmos, who must always be given
the opportunity of inspecting
the appliance on
site.
• Who conducts the guarantee?
The provision of service and the execution of this
guarantee is the responsibility of the installer
from whom you bought the appliance.
• Guarantee stipulations
Claims can only be made on the guarantee if the
enclosed Guarantee Registration Card has
been
completed and signed and returned to
Atmos within 14 days of the installation date. The
appliance should be installed by a recognised
installer according to the Atmos installation
instructions and the general and local regulations
applicable at the time of installation.
The user must operate the appliance in
accordance
with these Operating Instructions.
The guarantee
becomes null and void if the
appliance is used incorrectly, or in the event of
proven negligence, or
incorrectly implemented
repairs. The guarantee
also becomes null and
void if changes are made to the appliance without
our knowledge. The same
applies if the data plate
on the appliance is removed, crossed out or
made illegible.
Repairs should be carried out be a recognised
installer. Exclusively Atmos parts must be used.
The annual inspection and maintenance must be
carried out by a recognised installer in accordance
with the maintenance advice provided by Atmos.
If a defect occurs, the appliance will be assessed
as it was originally set up and connected.
• Receipt, Guarantee Registration Card
and Proof of Guarantee
Claims can only be made on the guarantee
described above, upon submission of the receipt
invoice together with the fully completed
Proof of
Guarantee.
You must retain this
Proof of
Guarantee,
which you will find at the back of
these operating instructions. The appliance
manufacture number is also stated on the back of
this document. The
purchase date and the name
of your supplier must
be clearly stated on your
receipt.
This is an summary from the full Atmos
Warranty document which is available to
download from the Atmos web site
www.atmos.uk.com or by calling 01327
871990. Atmos Terms & Conditions apply.